Indoor pool, open 11:00 AM to 9:00 PM, pool loungers

Reviews of Baymont by Wyndham Tupelo

2.5 out of 5
Baymont by Wyndham Tupelo
625 Spicer Drive, Tupelo, MS

Reviews

7.2

Good

Rating 10 - Excellent. 203 out of 618 reviews" "
Rating 8 - Good. 155 out of 618 reviews" "
Rating 6 - Okay. 102 out of 618 reviews" "
Rating 4 - Poor. 79 out of 618 reviews" "
Rating 2 - Terrible. 79 out of 618 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tarren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 3 nights in May 2024
Response from Hotel Manager on 14 May,2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed the peaceful atmosphere during your stay. We hope to welcome you back soon for another relaxing experience.Sincerely, Hotel Manager

8/10 Good

Charity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than missing a curtain in a suite room and not have king pillows on a king bed (asked for 3 only had 2) it was a quiet, comfortable, clean stay. The breakfast needs improvement, only cereal, waffles, oatmeal, bagels and yogurt.
Stayed 1 night in May 2024
Response from Hotel Manager on 10 May,2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a quiet, comfortable, and clean stay overall. We apologize for any inconvenience caused by the missing curtain and insufficient pillows in your suite room. Rest assured, we'll address these issues to ensure a more enjoyable experience for our guests.Regarding breakfast, we appreciate your input and will take it into consideration as we strive to enhance our offerings for future guests.We hope to have the opportunity to welcome you back for an improved stay in the future. If there's anything else we can do to make your next visit even better, please let us know.Sincerely, Hotel Manager

6/10 Okay

Bailey

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The front desk lady was insanely sweet. We got to our room and instantly noticed a weird smell. The bathtub had left over hair. The bedding had stains and while checking for bedbugs noticed the mattress was horribly stained (no bugs). They could do a better job of vacuuming as well but after all, you get what you pay for. It wasn’t TOO bad.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May,2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our front desk staff to be exceptionally sweet. However, we're disappointed to learn about the issues you experienced during your stay. Please accept our sincere apologies for the cleanliness concerns you encountered in your room. We have shared your comments with our housekeeping team to ensure that these issues are addressed promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Tracy

Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 May,2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a 5-star experience during your stay. We strive to provide exceptional service and it's always rewarding to know when we've succeeded. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

RICHARD

Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 May,2024
Dear Guest,Thank you so much for your glowing review! We're delighted to hear that you had a fantastic experience during your stay with us. We aim to provide top-notch service and amenities to all our guests, and we're thrilled that we met your expectations. We hope to welcome you back again soon for another wonderful stay!Sincerely, Hotel Manager

4/10 Poor

Brittany

Travelled with partner
Disliked: Cleanliness
We liked the jet tub/ whirlpool tub. And the bed was pretty decent also the cable as well. But what me and my husband didn’t like was how dirty both tubs were like they didn’t even clean it at all hair was in both of them. The whirlpool tub had a thick dirt rim around it which was gross. Crumbs was on the floor near the bed also the microwave and refrigerator wasn’t that clean either. The air conditioner was great. I feel like housekeeping could’ve done better with paying attention to details and cleaning. Hopefully they will do better in the future but we will not be returning.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr,2024
Dear Brittany,We're truly sorry to hear about your disappointing experience during your recent stay. We'll address these issues with our housekeeping team to ensure that proper attention to detail is given during cleaning. Your feedback is invaluable, and we'll use it to improve our services for future guests. We understand your decision not to return, but if you ever reconsider, we'd welcome the opportunity to regain your trust and provide you with a much better experience. We hope to have the chance to make it right in the future.Sincerely, Hotel Manager

6/10 Okay

Brandi

Liked: Amenities
Good servicec
Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 Apr,2024
Dear Brandi,Thank you for recognizing our efforts in providing good service. We're committed to ensuring our guests have a pleasant and comfortable stay, and your positive feedback means a lot to us. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

8/10 Good

Lonnie J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A budget facility that was very clean and quiet. Walkable distance to a good restaurant. Did not like the deodorizer used in the room. Smell clings to luggage and clothes.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr,2024
Dear Lonnie J,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you appreciated our clean and peaceful environment, as well as our convenient location near a good restaurant. We apologize for any inconvenience caused by the deodorizer scent in your room. We'll address this issue to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

2/10 Terrible

elaine

Disliked: Cleanliness, amenities
Breakfast was very poor
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr,2024
Dear Elaine,Thank you for your stay. We are sorry for the breakfast. We have forwarded your concern to the management. Sorry to disappoint you this time, but we will take care of it next time you visit us.Sincerely, Hotel Manager

8/10 Good

Brandi

Liked: Amenities, property conditions & facilities
Friendly check in clerk during evening/night
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr,2024
Dear Brandi,Thank you for your kind words. We're delighted to hear that you had a positive experience with our evening/night check-in clerk! We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

William R.

Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May,2024
Dear Guest,Thank you so much for your glowing 5-star review! We're thrilled to hear that you enjoyed your stay with us. It's our goal to provide exceptional service and create memorable experiences for our guests, and we're delighted to know that we succeeded in doing so for you. We hope to welcome you back again soon for another wonderful stay!Sincerely, Hotel Manager

10/10 Excellent

Eryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr,2024
Dear Eryn,Thank you for your kind words. We're thrilled to hear that you had a positive interaction with our staff! Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel their pool was nice and the rooms were clean we will visit them again everyone had fun
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr,2024
Dear Joanne,Thank you very much for the stay and the fantastic sharing. We're thrilled to hear that you enjoyed your stay with us! Providing a clean and enjoyable experience for our guests is our top priority, and we're delighted that you enjoyed the pool and found the rooms to be clean. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic visit in the future! Sincerely, Hotel Manager

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr,2024
Dear Lucas,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 Good

Shelbie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Loved the pool but wished it was heated a little bit more and not really many breakfast options
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr,2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the pool, although we apologize if the temperature wasn't quite to your preference. We'll certainly take your suggestion into consideration regarding heating it more. We're sorry to hear that you found the breakfast options lacking. Your feedback is important to us, and we'll review our offerings to see how we can improve. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Thank you for choosing to stay with us!Sincerely, Hotel Manager

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr,2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr,2024
"Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager"

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. Staff were friendly. We stayed there on our way to South Carolina. We liked the hotel so much we stayed there again on our way back home. Definitely recommend.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar,2024
Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and that you found our hotel to be clean, quiet, and with friendly staff. It's fantastic to know that you enjoyed your experience so much that you chose to stay with us again on your journey back home. Your recommendation means the world to us, and we truly appreciate your support.We look forward to welcoming you back again in the future and providing you with another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The staff was nice. The only thing I didn't like was the over powering of the smell of pinsol.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar,2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel clean and that our staff provided friendly service. We apologize for the overpowering smell of Pinsol. We'll certainly look into this issue and address it to ensure a more pleasant experience for our guests in the future. Your input is valuable to us, and we appreciate you bringing this to our attention. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager

2/10 Terrible

Mia

Travelled with group
Disliked: Staff & service, property conditions & facilities
The front desk lady when I was there was rude and we over slept and the house keeping women told the staff to call the cops on us will not be returning ever again
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 18 Mar,2024
Dear Guest,We're deeply concerned to hear about your experience. It's truly regrettable that you encountered rudeness from our staff and were involved in a distressing incident with housekeeping. This is certainly not the level of service we aim to provide, and we apologize for any inconvenience or discomfort caused. Your feedback is taken seriously, and we will address these issues internally to ensure they are not repeated. We understand your decision not to return, but we sincerely hope you'll reconsider, as we would love the opportunity to regain your trust and provide you with a much more positive experience in the future. If there's anything further we can do to address your concerns, please feel free to reach out to us directly.Sincerely, Hotel Manager

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Apr,2024
Dear Catherine,We're delighted to hear that you found our hotel to be of great value! We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Lashalia

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 27 Mar,2024
Dear Guest,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

4/10 Poor

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was someone else's dirty sock behind the bathroom door, as well as some French fries. The mirror over the sink was smeared to the point I couldn't see. The check-in associate (which was the general manager according to her name tag and business card) made us feel like it was n inconvenience to check us in. the mattresses were stained and disgusting.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar,2024
Dear Guest,We sincerely apologize for the cleanliness issues and the lack of a welcoming experience during your stay. This is not the level of service we strive to provide, and your feedback is genuinely concerning. Rest assured, we will address these issues immediately with our housekeeping team and investigate the behavior of our staff during check-in.We understand the importance of a comfortable and clean stay, and we regret that we fell short of your expectations. If you could provide additional details or contact us directly, we would appreciate the opportunity to make amends and ensure your next stay is significantly better.Thank you for bringing this to our attention, and we hope to have the chance to regain your trust.Sincerely, Hotel Manager

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
One of few in town that has an indoor pool.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar,2024
Dear Guest,We're delighted to hear that you appreciated our indoor pool during your stay! Providing unique amenities like this is part of our commitment to guest satisfaction. If there's anything else you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again and ensuring your experience is even more enjoyable.Sincerely, Hotel Manager

6/10 Okay

Dorothy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was a convenient stay at the last minute. Certainly not worth a $100.00 night. The rooms smelled and furnishing and flooring need to be upgraded.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar,2024
Dear Guest,Thank you for choosing our hotel for your last-minute stay, and we appreciate your feedback. We apologize for any inconvenience caused by the condition of the rooms, and we take your comments about the smell and furnishings seriously. Your input is valuable, and we will use it to address areas for improvement.We understand the importance of delivering value for our guests, and we hope to have the opportunity to exceed your expectations in the future. If you have any specific suggestions or concerns, please feel free to share them with us.Sincerely, Hotel Manager

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was fast and easy. However, when we later went to the desk and asked where the ice machine was the receptionist was on her phone and acted like we were bothering her by asking. The sauna and pool were nice. The whirlpool tub in the room was great- clean and worked well. However, the facility was overall in poor shape- bad paint job, shower curtain had mold on it, dirty corners, sheets of low quality. The breakfast was not substantial- all carbs except for frozen sausage biscuits. Bagels but no cream cheese or peanut butter. It was OK for the price.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Feb,2024
Dear Guest,Thank you for your feedback. We're glad to hear that check-in was smooth and you enjoyed the amenities like the pool and whirlpool tub. We apologize for the issues you encountered with the facility's condition and the breakfast options. Your comments will be shared with our team for improvement. We appreciate your honesty and hope to provide a better experience in the future.Sincerely, Hotel Manager

8/10 Good

David

Disliked: Cleanliness, property conditions & facilities
The room was not very clean at check in or after the first days "cleaning"
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 3 Mar,2024
Dear Guest,We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to maintain. Your feedback is valuable, and we will address this with our housekeeping team to ensure improvements in our cleaning procedures. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

terry

Disliked: Cleanliness, property conditions & facilities
The overwhelming smell of the air freshener made my throat burn. The ac barely worked. We stayed less than 30 minutes and decided to get back on the road. We are canceling our reservation here for our return trip.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Feb,2024
Dear Guest,We apologize for the discomfort you experienced during your brief stay. We regret the issue with the air freshener and the AC, and we understand your decision to cancel the reservation. We'll address these concerns promptly to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 Poor

Jack

Disliked: Cleanliness, property conditions & facilities
The breakfast was terrible. Nothing to offer but serial and waffles.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 28 Feb,2024
Dear Guest,We appreciate your feedback and apologize for the breakfast experience. Your comments are valuable, and we'll work on enhancing our offerings to provide a better variety for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Feb,2024
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
I guess you get what you pay for and this stay felt like a truckers' motel. The bathroom floor corners were thick with crud and hair, there was spilled gel behind the sink spigot, and I never found how to adjust the temperature in the room. Nevertheless, I slept soundly (I always have a sound machine with me) and the temperature was fine (except for the humidity I couldn't dispurse after my shower). The breakfast was a minimal continental breakfast, no source of protein except microwave sausage biscuits (I can't eat sausage). Fortunately I carry my own peanut butter.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb,2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take cleanliness and guest comfort seriously, and we will address the issues you mentioned with our housekeeping and maintenance teams to ensure a better experience for our guests in the future.We're glad to hear that you were able to get a good night's sleep and that the room temperature was satisfactory for you. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Tangi

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb,2024
Dear Guest,Thank you for your feedback regarding our staff. We're glad to hear you had a positive experience with them during your stay. We appreciate your kind words and hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Good

Sarah

Liked: Cleanliness
Disliked: Property conditions & facilities
Thought I'd try the pool, but chose not to for fear of overuse by people I saw and maybe not cleaned adequately afterward. The overhead bathroom light in my room (125) did not work. The heat lamp on a timer (with a regular bulb) was made to double for the overhead. Strange to figure out.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 1 Feb,2024
Dear Guest,We appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced with the pool and lighting in your room. We take guest concerns seriously, and we will address these issues to ensure a more comfortable experience for our future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

6/10 Okay

JENNIFER

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
So the air conditioning unit rattled bad when it was trying to cool. The coffee maker was too dirty to use. There was massive staining on the mattress which disturbed me a little. The staff was great and the breakfast was quaint and clean. Gunna try them again , maybe I just had a bad room
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 1 Feb,2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your kind words about our staff and the cleanliness of the breakfast area. We apologize for the issues you encountered with the air conditioning unit, coffee maker, and the mattress in your room. We're committed to providing a comfortable and pleasant experience for our guests, and your comments will help us address these concerns. We look forward to welcoming you back, and we hope your next stay will exceed your expectations.Sincerely, Hotel Manager

2/10 Terrible

James

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 1 Feb,2024
Dear Guest,We're sorry to hear that your experience fell short of your expectations, and we appreciate your feedback. If there's anything specific you'd like to share or if there are areas where we can improve, please feel free to provide more details so that we can better address your concerns in the future. Your input is valuable to us, and we aim to make your next stay more enjoyable.Sincerely, Hotel Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The carpet was dirty and our feet stuck to it. Also we chose this motel for the indoor pool for a January visit. It was was very cold, the water and the surrounding area. We wanted to give the grandkids a fun weekend in the pool but it was disappointing.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 15 Jan,2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay at our motel. We apologize for the issues you encountered with the carpet condition and the indoor pool. Your comments are valuable, and we regret that we fell short of your expectations.We take cleanliness and guest satisfaction seriously, and we will address the carpet issue to ensure a more comfortable experience for our guests. Additionally, we will investigate the pool temperature and surroundings to make improvements for future visits.Sincerely,Hotel Manager

6/10 Okay

Andreia

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan,2024
Dear Guest,Thank you for taking the time to provide your rating. We appreciate your feedback and would love to know more about your stay to help us improve. If you have any specific comments or suggestions, please feel free to share. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Clean.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan,2024
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you found your stay very nice and clean. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Manager

8/10 Good

Trey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice stay for the price. The only complaint is that the carpet in the halls hold smell of smoke. But again for the price it is great. If the property considered swapping to hard floor it would probably help the cause a lot though.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 15 Jan,2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had a very nice stay and found it great value for the price.We appreciate your suggestion regarding the carpet in the halls, and we will certainly consider your input for future improvements. Your feedback is valuable, and we hope to continue providing you with excellent value during your future visits.Thank you for choosing our hotel, and we look forward to welcoming you back.Sincerely,Hotel Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec,2023
Dear Guest,Thank you for your perfect rating! We appreciate your support and hope to continue providing you with excellent service during your future visits.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I don’t expect much, but do expect the minimum.
Room was not very clean, sheets and comforters were dirty and locks on the doors were missing and broken so didn’t feel very safe.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec,2023
Dear Guest,We appreciate your feedback and apologize for the cleanliness and security issues you experienced during your stay. Providing a clean and safe environment is our top priority, and we regret that we fell short of your expectations. Your comments will be shared with our team to address these concerns and improve our accommodations.If you ever choose to stay with us again, we will strive to provide you with a much better experience. Your comfort and safety are important to us, and we will work diligently to ensure a more positive stay next time.Sincerely,Hotel Manager

4/10 Poor

Glenn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
My family and I drove 900 miles and stayed 2 nights here. The room was sullosed to be a presidential suite. Hair all over the tub and shower. Bedding was disgusting. Woman upfront was very rude. Smokers all throughout the building smoking. Very loud you cant sleep at night. We definitely wont be staying here again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 26 Dec,2023
Dear Guest,We are truly sorry to hear about your recent experience at our hotel. Your feedback is important, and we sincerely apologize for the cleanliness issues you encountered and for the behavior of some guests.We will address the housekeeping and cleanliness concerns immediately to ensure that such issues do not happen in the future. Additionally, we will work on improving the behavior of guests and enforcing our non-smoking policy to provide a more comfortable stay for all guests.We appreciate your feedback and regret that we fell short of your expectations. Your comments will help us make the necessary improvements to ensure a better experience for future guests.If you would like to discuss your experience further or have any additional comments, please feel free to contact us directly.Sincerely,Hotel Manager

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec,2023
Dear Guest,We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate more details about your stay so that we can address any issues you encountered. Please feel free to share additional information, and we will do our best to make improvements.Sincerely,Hotel Manager

6/10 Okay

Vivian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec,2023
Dear guest,Thank you for your rating. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Jackie

Travelled with family
Liked: Amenities
They have the best staff
Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Dec,2023
Dear Guest,Thank you for your kind words! Our staff takes pride in providing the best service possible, and we're delighted to hear that it made a positive impression on your stay. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

LeAndrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome and we will be returning
Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Dec,2023
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had an awesome stay with us. We look forward to welcoming you back soon!Sincerely,Hotel Manager

6/10 Okay

Gordon

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on 8 Dec,2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your visit and the opportunity to improve our services. If you have any specific suggestions or concerns you'd like to discuss further, please feel free to reach out to us. We hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint was breakfast. Cheap and not good. Better to just go out for breakfast. Other than that the place was excellent.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 8 Dec,2023
Dear Guest,Thank you for sharing your feedback with us! We appreciate your kind words about our hotel. We apologize for any inconvenience you experienced with the breakfast, and we'll certainly look into improving that aspect of our service. We hope you'll give us another chance to provide you with a more enjoyable breakfast experience in the future.Sincerely, Hotel Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on 4 Dec,2023
Dear Guest,"Thank you for your rating of 4 out of 5. We're glad to hear that you had a positive experience. If there's anything specific that you particularly enjoyed or if there are areas where you think we could improve, please don't hesitate to let us know. Your feedback is invaluable in helping us enhance our service. Looking forward to serving you again!"Sincerely, Hotel Manager

2/10 Terrible

Anna

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
I rented the Thomas Jefferson suite and the curtains was broken there was hair all in the tub and the staff was rude no privacy my brother was dropping by for 10 minutes and as soon as he walks to my room they called saying he couldn’t visit definitely DO NOT RECOMMEND THIS HOTEL LOUD AND RUDE WORST EXPERIENCE EVER
Stayed 1 night in Nov 2023
Response from Hotel Manager on 4 Dec,2023
Dear Guest,Thank you for sharing your experience with the Thomas Jefferson suite. We sincerely apologize for the issues you encountered, including the broken curtains and the cleanliness of the bathroom. Additionally, we regret that our staff did not meet your expectations in terms of courtesy and respect for your privacy. Your feedback is crucial for us to improve our services. We assure you that we will address these concerns promptly. We hope to have an opportunity to better serve you in the future.Sincerely, Hotel Manager