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Reviews of Diverxo Hotel & Villas

3 out of 5
Diverxo Hotel & Villas
Periférico Sur Poniente No. 2255, Col. Burocratica, Tuxtla Gutierrez, CHIS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 141 out of 209 reviews" "
Rating 8 - Good. 57 out of 209 reviews" "
Rating 6 - Okay. 8 out of 209 reviews" "
Rating 4 - Poor. 2 out of 209 reviews" "
Rating 2 - Terrible. 1 out of 209 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus, Fowlerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

6/10 Okay

barry

Disliked: Cleanliness
Unplanned overnight
Last minute booking as our flight was delayed. The hotel was recommended by an airport worker. Check in was easy and the staff friendly. Room was a typical low budget motel, no frills but all the basics, including smart TV and refrigerator. King bed was comfortable however the bathroom & shower could have been cleaner. Also the curtains were so thin that anyone outside could see in once the lights were turned on. The hotel is well located in the center of town just short walk to the zocolo where we found delicious local food. We only stayed 1 night then back to the airport early next day. I recommend the Diverxo for a night if you have an early flight out/late arrival in. Other than that???
Stayed 2 nights in Mar 2020
Response from Enrique Ramos on 31 Mar,2020
We really appreciate your comments about our hotel, We are very sorry if your experience was not the most pleasant, I assure you that our facilities have good quality and hygiene but we will continue working on it. It was a pleasure to serve you and we hope some day you can visit us again. Regards!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Tuxtla Gutierrez
Great modern hotel in Tuxtla Gutierrez..and great value
Stayed 1 night in Feb 2020

8/10 Good

Rema, Burnaby, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and satisfying breakfast for the price we paid for the room. Hotel is on a busy street and the sound of traffic is loud.
Stayed 1 night in Dec 2019
Response from Gerencia on 2 Jan,2020
We really appreciate your comments about our hotel, it was a pleasure to serve you and we hope some day you can visit us again. Regards!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, hot showers, steady internet, and quiet room.
Stayed 1 night in Nov 2019
Response from Gerencia on 26 Nov,2019
We really appreciate your comments about our hotel, it was a pleasure to serve you and we hope some day you can visit us again. Regards!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
It was close to everything around so we walked to the store, to restaurants, the mall, the park, the mercado, El Centro, etc...
Stayed 5 nights in Oct 2019
Response from Gerencia on 1 Nov,2019
We really appreciate your comments about our hotel, it was a pleasure to serve you and we hope some day you can visit us again. Regards!

10/10 Excellent

SALVADOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, good price
Stayed 1 night in Jul 2019
Response from Gerencia on 18 Jul,2019
Estimado huésped, gracias por sus comentarios, nos motiva a seguir trabajando como hasta ahora para hacer de la estancia de nuestros huéspedes, gratas y bellas experiencias, esperamos verle pronto! nos dará mucho gusto volver a servirle. saludos!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Option When Passing Through Tuxtla
This is a great option of a hotel when you are looking for a hotel for the night. It's a fantastic value for the price. Stable internet and hot showers are available! The only downside is the location, as there aren't a lot of dining options within walking distance. Arrangements can be made for taxi transportation to the airport. All the staff I interacted with were professional and friendly.
Stayed 1 night in Jun 2019
Response from Gerencia on 14 Jun,2019
We really appreciate your comments about our hotel, it was a pleasure to serve you and we hope some day you can visit us again. Regards!

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Little Place!
Great little place! The staff is super friendly. The breakfast was really good with plenty of food.
Stayed 1 night in Mar 2019
Response from Gerencia on 15 Mar,2019
We really appreciate your comments about our hotel, it was a pleasure to serve you and we hope some day you can visit us again. Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room. Did not use the airport shuttle because our plans changed. But it is a good thing to offer.
Stayed 1 night in Jan 2019
Response from Gerencia on 15 Jan,2019
We really appreciate your comments about our hotel, it was a pleasure to serve you and we hope some day you can visit us again. Regards!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jul 2018
Response from GERENCIA. on 10 Aug,2018
Estimado Huésped, gracias por hospedarse en Diverxo, esperamos tener la oportunidad de volverlo a servir y mejorar su experiencia, reciba saludos afectuosos!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from atte Gerencia Diverxo on 6 Feb,2018
Estimado Carlos, gracias por su preferencia, esperamos poder servirle nuevamente, recuerde que estamos para servirle en esta su casa, le enviamos un afectuoso saludo!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A year old hotel
The location was not the greatest but for what we wanted to do it was find. Clean with a free breakfast was good for the price.
Response from Mara G. (Gerente) on 23 Dec,2016
Thanks a lot for taking the time to write about your recent stay, it's a pleasure to read that it was great for you. Hope to see you back soon. Regards

10/10 Excellent

Flavio, GUATEMALA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really would like to return to this hotel
Very nice place to stay Nice restaurants and shopping mall within a mile
Response from Mara on 26 Jul,2016
Thank you very much for your king comments regarding our hotel, we hope to see you back soon!! Regards!

10/10 Excellent

Jessica, Cozumel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great value and service but hard beds
Hotel was clean and modern! Staff was very friendly and helpful. The parking was a nice plus! Loved the safe in the room. Fairly good internet. My old complaint was the hard beds :( Other than that it was wonderful!
Response from Mara on 15 Jun,2016
Thank you very much for your kind comments regarding your recent stay at our hotel, we hope to see you back soon!

8/10 Good

Daniel, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, but disappointing wifi
Clean and bright, and great value. The wifi supports video chatting only in the lobby, and didn't get into our room (so I had to hold business meetings while kids were yelling in the background)
Response from Mara on 4 Jun,2016
Thanks for your kind comments, we appologize for the wifi conection we are searching for something to do to improve this service. We hope to see you back soon. Regards

10/10 Excellent

carmen, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Excellent for the price and great ambience
Response from Mara on 30 Apr,2016
Thanks for your comments!! Hope to see you back soon!

8/10 Good

Ariel, Malaga, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Tuxtla, more than expected for the price
We decided to stay overnight in Tuxtla before continuing to San Cristobal due to the Marimba Park event every Saturday. The hotel was great and easily reachable from the center, great property with a good restaurant in house.
Response from Mara on 9 Apr,2016
Thank you very much for your kind comment regarding our hotel, it's a pleasure to read that you enjoyed your stay, we hope you can recomend us with your family and friends! Regards!

8/10 Good

camilla, Chepstow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel, shame about breakfast
A great modern hotel overall very good,but very much let down by extremely poor breakfast..all food looked unappetising and stale..you advertise 'continental breakfast'...that would have been good..just bread/jam etc..... rather than stale scrambled egg, inedible beans,and dried up empanadas..we just had coffee(poor) and ate elsewhere
Response from Mara on 26 Mar,2016
Thank you very much for your comments, this helps us to improve in our service, it's a shame that you didn't enjoy breakfast, we changed it because our guests require more than a continental breakfast, but we are very sorry that you didn't enjoy it, i'll check with the kitchen staff, anyway we hope you can come back soon and to improve your expectations.

8/10 Good

Ginevra

Liked: Cleanliness, property conditions & facilities, room comfort
Great!
The hotel is new, clean, beautiful and comfy. Would definitely recommend! The only problem (otherwise it would have been 5/5) is that there is only one waiter serving breakfast, so it is incredibly slow. The waiter is fast, polite and helpful, but he cannot do it alone, he needs help! You will need to wait 20-30m to get breakfast if you go after 8.30am
Response from Mara on 12 Mar,2016
Thanks for your kind comments, This help us to improve our service and consider to hire more staff to serve you much better, hope you can come back some day! Regards!!

10/10 Excellent

Wilberth, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A DIAMOND IN THE ROUGH WELL WORTH ITS VALUE!
Diverxo hotel & Villas gave us a wonderful stay in tuxtla, we where there for a graduation and the location was perfect. The hotel has a modern look clean lines, rooms where the right size with a beautiful bathroom. The complimentary breakfast didn't have a lot of variety however what was served was plenty and delicious, Victor service was exceptional, friendly, attentive made my family feel right at home, the front desk was welcoming, always ready to help and offered information and services promptly. The cleaning staff was always available and cordious. The room service was quick, food was delicious. The rates where surprisingly economical for all the services they provide. I will definitely come back to Diverxo on my next trip to tuxtla.
Response from Mara on 27 Feb,2016
Thank you very much for your kind comments regarding your recent stay at our hotel, it's a pleasure to read that you'll definitely come back some day, i'll let know all of our staff and specially Victor about your experience because this help us to continue doing our best. We hope to see you back soon!! Regards Mara G. Diverxo Hotel Manager

10/10 Excellent

Mario, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for an excellent price.
Its a hotel and motel in one. The hotel is pretty new and everything is nice. The service was very friendly. The location is a little off the main path, but taking a taxi from the city center and attractions is not expensive. I would stay there again.
Response from Mara on 5 Dec,2015
Thank you very much for your kind comment about your recent stay at Diverxo Hotel. It's a pleasure to reed that you enjoyed your stay and that our staff treated you well. We hope to see you in a near future here in our hotel. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Clean and comfortable room. Great price and breakfast included.
Response from Mara on 24 Oct,2015
Thank you very much for your kind comment, we really appreciate it! We hope to see you back soon. Regards!

10/10 Excellent

idalia

Stayed 1 night in Apr 2024

10/10 Excellent

Héctor Román

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2024

10/10 Excellent

Shamir

Stayed 1 night in Mar 2024

10/10 Excellent

Salome

Stayed 1 night in Feb 2024

6/10 Okay

Karla

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Javier

Travelled with family
Disliked: Cleanliness, room comfort
Las camas duras, las sábanas ásperas. No pudimos descansar.
Stayed 2 nights in Dec 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trató
Stayed 2 nights in Nov 2023

6/10 Okay

Karla

Stayed 1 night in Oct 2023

8/10 Good

wendy

Stayed 1 night in Oct 2023

8/10 Good

Karla Guadalupe

Stayed 1 night in Sep 2023

10/10 Excellent

David Alejandro

Stayed 1 night in Sep 2023

10/10 Excellent

Jorge

Stayed 1 night in Aug 2023

10/10 Excellent

Edith Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bonitas y limpias instalaciones
Stayed 1 night in Aug 2023

8/10 Good

JUAN PABLO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Gerencia on 4 Jul,2023
Muchas gracias por su preferencia, trabajaremos duro para seguir mejorando.

10/10 Excellent

Brenda

Stayed 3 nights in Apr 2023

10/10 Excellent

Oscar Gualberto

Stayed 1 night in Feb 2023
Response from Gerencia on 4 Jul,2023
Gracias por su preferencia, esperamos recibirlo nuevamente muy pronto en ésta su casa.

2/10 Terrible

Maria

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
La estancia fue terrible. Tenía que trabajar desde el hotel y me fue imposible estuve desde el día viernes hasta el día lunes y el wifi nunca sirvió. Me fue imposible trabajar y tuve que salir a un café todos los días. Dicen que cuentan con un centro de cómputo para trabajar pero tampoco hay internet/wifi. No recomiendo quedarse aquí si necesitas del wifi.
Response from Gerencia on 4 Jul,2023
Lamentamos que su experiencia haya sido negativa, por desgracia estábamos en proceso de cambio de proveedor del servicio de televisión e Internet. Esperamos mejorar su estadía para la siguiente oportunidad.

10/10 Excellent

Liliana

Stayed 1 night in Mar 2022
Response from Gerencia on 6 May,2022
Muchas gracias por su preferencia, los esperamos pronto en esta su casa! Saludos!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente . Muy limpio . No ruído y excelente atención e instalaciones
Stayed 1 night in Feb 2022

10/10 Excellent

José angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021
Response from Gerencia on 19 Jan,2022
Estimado Sr José Ángel, gracias por sus amables comentarios, esperamos verle pronto de regreso a esta su casa, un gusto poder servirle, saludos!.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación, la seguridad y la facilidad para llegar y salir del hotel
Stayed 1 night in Oct 2021
Response from Gerencia on 8 Oct,2021
Estimado Sr Jorge, muchas gracias por sus comentarios, nos alegra mucho el haberle atendido y que la haya pasado bien en esta su casa, esperamos verle pronto, saludos de parte de todo el equipo DiverXo.

8/10 Good

Jorge agustin

Stayed 1 night in Sep 2021
Response from Gerencia on 8 Oct,2021
Estimado Sr Jorge Agustín, gracias por elegirnos, esperamos nos permita servirle pronto, deseando que siempre este muy bien, le envió un cordial saludo!.

10/10 Excellent

juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel céntrico y agradable
Stayed 1 night in Sep 2021
Response from Gerencia on 14 Sept,2021
Muchas gracias por sus comentarios, nos da gusto que le haya gustado mucho, esperamos verle pronto de regreso en esta su casa, siempre sera un gran gusto poder servirle. Saludos ! =)

10/10 Excellent

juan

Stayed 3 nights in Sep 2021
Response from Gerencia on 8 Oct,2021
Estimado Sr Juan, un gusto saludarle, muchas gracias por su evaluación, nos sentimos orgullos de nuestro equipo, esperamos poder servirle siempre, que tenga un magnifico día!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El precio, la ubicación y la accesibilidad al mismo
Stayed 2 nights in Jul 2021
Response from Gerencia on 5 Aug,2021
Muchas gracias por sus amables comentarios, y por elegirnos, esperamos verle pronto de regreso en esta su casa, siempre un grato gusto poder servirle, reciba saludos de parte de todo el equipo!.

10/10 Excellent

Jorge Agustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Gerencia on 29 Jun,2021
Estimado Huésped, gracias por permitirnos servirle, nos sentimos contentos de que haya tenido una grata estancia en esta su casa, esperamos verle pronto!.

10/10 Excellent

José Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado!
Excelente servicio, habitaciones muy cómodas y buena ubicación.
Stayed 3 nights in Jun 2021
Response from Gerencia on 29 Jun,2021
Estimado Huésped, muchas gracias por sus amables comentarios, nos da mucha alegría que le haya gustado mucho!, reciba un afectuoso saludo departe de todo el equipo DiverXo, esperamos verle pronto y nos permita seguir sirviéndole, gracias !