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Reviews of Sura Inn Ubud

3 out of 5
Sura Inn Ubud
Jalan Raya Pengosekan, Ubud

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 13 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Benjie, Hanoi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I actually stayed in the room that's pictured in the featured photo (view from the outside). Staff were extra nice and were interested in helping guests even with the language barrier. Upon check-in, they couldn't locate my reservation and I had to email my Orbitz receipt to the owner, but they didn't make it a big deal and readily made a room available for me. I rated 4.5 instead of 5 because location was meh. Every part of the room was clean, which was great. The room itself was welcoming and a great place to relax after a trip out. Would I stay here again? Yes I would. They also had a cafe in the front. The food was just alright, but a little pricey for its quality. Otherwise, this is a great budget-friendly hotel!
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean property. The owner is pleasing and nice. She will accommodate your request and staff are also nice. But property is with basic needs. No fridge or coffee/tea services. But you can request. No swimming pool though.
Stayed 5 nights in Dec 2019

6/10 Okay

Dany, Australia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the staff and prompt to! But I now just got a bill for $150 for a mattress I had put on the floor for my daughter as they didn’t have a twin bed room ?
Stayed 15 nights in Nov 2019
Response from Ade on 20 Dec,2019
Dear Daniel, thanks for staying with us and taking the time to write us a review. I believed that you enjoy your stay. Regarding the bill of the extra bed, it is common in every accommodation that an extra bed comes with a fee. I believe you read our policies on our Expedia page which states that our extra bed cost IDR 150K/night. We also inform on your request message that our extra bed comes with a fee on October, 27 and staff also told you when you are here. So I believe that you already know about this. You booked for a Double Superior Room so we allocate the exact room for you. We have a Twin Deluxe Room but you did not book the Twin one. Again, thank you very much for your stay and review. I hope there would not be a further misunderstanding about this. Have a great day.

10/10 Excellent

Pranav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best budget hotel in Ubud!
This Hotel is very nicely located on a Main Street heading to Ubud market, and is only about 10 min walk away from the market or a 3 min scooter ride. The Hotel has very nice and clean rooms definitely bang for buck, for the price you pay you are getting a much nicer room! The coffee shop right outside the hotel also owned by the same people makes an amazing cappuccino and Bali coffee, as well as lip smacking good food at a very affordable price.. if I was to visit Ubud again would 100% be staying at Sura inn
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. Excellent value. I can’t ask for a better choice.
Stayed 2 nights in Jan 2019

8/10 Good

Heloise, Réunion

Liked: Staff & service, property conditions & facilities
The room is not expensive and in a great place at ubud, the employers are nice and smiling and helpful . The breakfast in the coffee shop is a great idea. But it’s a little noisy (next the street) and the other guests made a lot of noise......they were drunk so maybe it should be better to have a man for the security.... The bathroom was’nt very clean.....the sheet not very clean too....
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Do yourself a favour and take earplugs. Not only for the noise from the traffic directly outside but because of other guests.
Stayed 2 nights in Aug 2018

8/10 Good

T, UK

Liked: Staff & service, room comfort
Decent hotel
This hotel is basic not much of amenities. Comfortable for short stay good as a bed & breakfast kind of place. Could do with cleaner towels & sheets as well as getting rid of mild in bathroom. They have a cafe which serves delicious breakfast included in price. The staff is lovely and helpful. Good location near restaurants.
Stayed 4 nights in Jun 2018

8/10 Good

Ian, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel well located, close to Ubud-Center, my experience was appreciated -- the hotel is a solid choice and a good value, no unnecessary frills, which I like! :-D
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Friendly staff but hotel was not what I pictured
The staff were wonderful but the hotel was not what I pictured. Thought it was going to be bigger room was very plane, bed, tv with 8 channels, and bathroom. Paint was chipping in room on walls bathroom sink counter was coming off wall. The staff friendliest made up for it all though.
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Was ok, very noisy as it's close to main road
Stayed 3 nights in Aug 2017

10/10 Excellent

Cassaundra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, beautiful hotel
Beautiful hotel that's was very comfortable. The staff are extremely nice and helpful. The only issues I had are 1. They gave me two twin beds instead of the queen bed I requested, and 2. I requested airport pickup very far in advance, and the day before they notified me they could not pick me up. It's easy to get a cab at the airport, so no problem.
Response from General Manager on 11 Jan,2017
Dear Cassaundra, Thanks for staying with us and really glad to know that you enjoy your stay. Apologize for the airport transfer issue. We will check accordingly. Thank you again and have a great day. We are always happy to welcome you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room ,affordable price
The room was clean ( compare with other in bali ) very friendly staff, Aircon was working , bath towel and tooth brash . Very nice choose for someone who works and needs a clean room to relax at the end of the day. Swimming pool is at onother hotel 200m walk ( i didn't visited ) Close to center about 25' walk but if you have a motorbike is less than 5'
Response from Ade on 11 Jan,2017
Thank you for staying with us and really glad to know that you enjoy your stay. You are always welcome anytime. Have a great day.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Pleasant staff, good but simple breakfast, good location in terms of distance but really noisy because it´s just some meters away from the always crowded road.

6/10 Okay

California

Liked: Cleanliness, staff & service, room comfort
Ok hotel
Room was clean, shower was great. Hot water and very strong. Room was clean tv but no English speaking channels. Its a little far from Monkey Forest and palace like 20-15 mins but close to many restaurants and shops. Breakfast was a joke. I was still hungry and you can choose one item. You are better off going out to eat in the morning. Cons- water from upstairs shower leaked into my room on the first floor, smell of wet dog in the room, and pipe from the sink was broken. Water went everywhere. And ask for a room in the back. This hotel is on the main drag very busy lots of traffic. ..very loud.

6/10 Okay

FUSE

Stayed 1 night in Nov 2019

8/10 Good

gayeon

Liked: Cleanliness, staff & service, property conditions & facilities
냉장고가 없고 방 사이즈는 작지만 룸컨디션도 좋고 괜찮았어요 가성비로따지면 충분히 만족스러워요 1층에 위치한 ipong커피도 맛있어요!
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還可以 簡單過夜OK
hotel.com上面的連結位置是錯的 建議直接在google map打 SURA CAFFEE入口的地方才是正確的
Stayed 3 nights in Jul 2019

6/10 Okay

Ricardo Mario, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa estadia mesmo com percalços
Chegamos tarde ao hotel e tivemos um pequeno problema com nossa reserva. O problema foi rapidamente contornado e nos colocaram por uma noite num hotel ao lado de muito boa qualidade. Os quartos são muito limpos com um bom banheiro com água quente. A Internet funciona bem. O café da manhã simples mas muito bom. O problema é que nem sempre havia gente na recepção para entregar e devolver a chave do quarto. Indico também os taxistas em frente ao Sura Inn para passeios e traslados principalmente o Sr. I Madei, que sempre nos prestou um excelente serviço.
Stayed 3 nights in Mar 2019

8/10 Good

Mie Bendix

Liked: Cleanliness, staff & service, room comfort
Rigtig god oplevelse
Rigtig fint sted, som ligger utrolig centralt. Super venligt personale! Der ligger en tilhørende cafe ved hotellet hvor man spiser sin morgenmad. Alt i alt, rigtig fint sted :-)
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Gute Lage, sehr freundliches Personal.......................................................... .................
Stayed 7 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
カフェが併設されています。市街地中心部なので歩いてすぐ他のレストランにも行けます。ただ少し窓も気になります市街地中心部なので歩いてすぐ他のレストランにも行けます。ただ少し騒音も気になります。
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

6/10 Okay

momo, 所沢市

Liked: Staff & service
Disliked: Property conditions & facilities
コンビニとカフェが併設してるホテル
Jl.Pengosekanにあり、cocoスーパーマーケットまでは歩いて10分かかりません。 コンビニもカフェも併設してますが、部屋にはシャンプー無し、湯沸かしポット無し、ミニバーもありません。 宿泊料金は安いのでそれなりというところでしょうか。 スタッフはとてもフレンドリーで部屋も清潔、場所も便利なところなだけにそこが残念。

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes kleines Hotel.
Ein bisschen laut. Lage okay. Gutes Kaffee wo man auch gut frühstücken kann.

6/10 Okay

ISHFAQ

Liked: Property conditions & facilities
Posto ottimo manca frigorifero in camera e cassaforte pure e anch bollitore te e caffe

8/10 Good

osakaoyaji, 大阪

Liked: Cleanliness, staff & service, room comfort
寝るだけなら
値段も安く寝るだけならよいと思います。近くに大型スーパーがあります。コンビニも併設していて便利です。少し場所がわかりにくいかもしれません！