Hotels near UnityPoint Health - Iowa Lutheran Hospital

"Hotel was nice, would stay there again. "

"Great service"

"I would say the hotel is nice and everything but the customer service is not the best. We had an issue with no hot water my eight year-old showered and only had hot water for a minute. Had to finish with an ice cold shower which she cried the whole time about.. and we were promised compensation after had to move our family of 5 at 10pm at night which isn't ideal with 3 kids.. We didn't receive and have yet to hear from the GM after emailing him directly. I think this is poor customer service on their end and for that I give it a low rating. When you go somewhere and something like this happens, I think it's fair to feel that there should be action taken right away. It shouldn't take over a week to have someone follow up with you."

"good"

"We were unaware of construction- it was not advertised on the 3rd party booking site. "

"A"

"Great stay again as usual!"

"In my opinion the bathroom was the nicest of any hotel we have ever stayed in! The staff were welcoming and helpful. There is a parking garage behind the hotel that charged us $10.00 for our overnight stay. There is a skywalk that connects it the hotel. It was a little confusing, but that was probably just due to our age! "

"Happy hour could have had the staff refill supplies quicker. To be fair the crowd was hungry."