Untersiemau Holidays

the bathroom was old and updated using immproper materisls, instread or replacing broken tile with tile, they put a big piece to cover the damage. it wasnt properly done. unprofessional,

I stay at the Horseshoe twice a year. It’s my first choice for hotels because it is in a great location and is always immaculately clean. That’s in time was no exception. However, there were a few other disappointing issues with my stay. There was some very noticeable damage in my room. The furniture was quite dinged up and the handle to open the fridge cupboard was nearly torn off. It was bad enough that I felt it important to alert the staff so I wouldn’t be charged for damage. On my second day, I was interrupted with banging on my door as staff wanted to come in and change the air filters in the room. And then on the third day, the water in my room (and others) was turned off for quite some time. I was given advance warning of this but it still prevented me from being in my room during that time. I inquired about getting a reprieve on that days resort fees but was told that “no compensation would be given.” I was disappointed by this as I fee that not having running water in your room should disqualify a hotel from charging a “Resort” fee. Sadly, this trip left a bad taste in my mouth towards The Horseshoe.

I would like a coffee maker in the room

Mom and I love staying here and will be coming back again!

We arrived august 6th Wednesday, had a full day. I took a shower around 12:30am(august 7th Thursday) and water stopped running mid shower. My friend called and there was an emergency water shut off for about 4 hours causing issues for rinsing off the soap and shampoo. As a gold member: Room upgrade seemed basic. Wasn’t much of an upgrade. 20% off the coffee shop is nice, but I feel there should be more included. The extra cot delivered to our room is great customer service ! Everything else was fine and good quality.