Upper Mooloolah Nature Refuge

The room was beautifully clean and well maintained. Perfect air con - in both the living room and bedroom. Kept it at 20 degrees if I needed, which really helped for first few days because I flew in from a cold climate. Staff were friendly and easy to chat to. Pools are beautiful, and the lobby was decorated for Christmas with a huge tree.

Fully equipped kitchen. Incredible beachfront beach views. Very large very roomy comfortable apartments.

Good overall. Concierge guy was great when we first arrived. Room was on a low floor even though booked months in advance - was ok though being immersed in the sights. Attention to detail items - doors chipped (guests can be oblivious) but keep up maintenance. Some areas closed within building felt odd. Spa was obsecnsily expensive with no confidence they would be any better than down the road and services don't include a casual entry to steam room. Some simple and easy tweaks to maximize profit and enhance guest experience. It comes from the top though and experience in leadership so staff in general were awesome and doing what they are taught and told... But their bosses need to be taught. It's probably great for families but for a gay couple.. the spa and pool was a sess pool of children. Tap in bathroom sink hangs too far over sink and the bench above is the same, that should have been picked up in the design build. The bed was amazing and comfortable along with the pillows had an awesome sleep. Good 4 star overall - if you want 5 star... Get better management with more experience.