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Top Upstate New York Hotel Reviews
Crowne Plaza Albany - The Desmond Hotel by IHG
10/10 Excellent
"Thank you"
Lakefront Terrace Resort
8/10 Good
"The towels and bedding were very white and clean. The room is well maintained."
Grandview Lake Placid
8/10 Good
"Great location but staff and management need to take greater ownership and communicate to reach the full potential of this property. We were given a newly renovated room with a beautiful lake view. However both the shower and sink were experiencing draining problems. The shower ended up flooding over onto our floor and into the bedroom. We reported it to the front desk who never communicated it to the day shift for maintenance to come and fix it. We reported it again and when maintenance arrived he was very professional but had only been told of a slow drain not the flooding issue. A fan was put in our room and Boone ever checked back in about it or with us regarding the issue. We tried to make use of the private beach. No towels were available, when we asked if more were coming the man working simply said there was nothing to be done. There was a reservation list for kayaks and canoes, he did not monitor it at all, just sat in the hut and ignored the beach. When our room was serviced trash was left behind and floors unswept but towels changed and beds made. At breakfast I observed a staff member leaning on the sneeze guard of the buffet for an extended period of time. The bartender, I wish I had gotten his name but he has been there for many years was excellent. Friendly and gracious, kudos. These are minor things that people take note of at a place of this caliber. Better communication amongst the staff and a bit more attention the details could go a long way."
Wyndham Garden at Niagara Falls
8/10 Good
"El servicio de los empleados excelentes, la limpieza de las facilidades tiene mucho que mejorar!"
Hyatt Place Niagara Falls
8/10 Good
"Area is a bit outdated but felt safe and was a quiet place to stay. Great location to both the falls and walking across the bridge to Canada."
Comfort Inn The Pointe
10/10 Excellent
"Excellent Stay !!! Very close to Niagara Falls, Friendly staff and well maintained property."
Fairbridge Inn Express Buffalo Airport Williamsville
10/10 Excellent
"Great hotel. Stayed here a half dozen times without issue."
The Kartrite Resort & Indoor Waterpark
10/10 Excellent
"good"
Seneca Niagara Resort & Casino
8/10 Good
"Rooms were clean however we stayed for multi nights and the front desk was unable to schedule a room cleaning ( fresh towels). We were told to call house cleaning the day we wanted the room cleaned. Valet service is really good. The restaurants on site are nice."
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