Upton Holidays

Excellent stay apart from unfriendly check in. Check out staff great.

Great! Good location and great communication for checking in.

The hotel is situated just outside the Mail box and overlooks the canal network in the heart of Birmingham. Excellent location and handy car park. Lots of bars, shops and restaurants within a pleasant stroll. The hotel itself is quite minimalist but has a bar, coffee area and breakfast restaurant. We used the bar for an evening drink which was nice. The room was comfortable with aircon and clean with tea and coffee making facilities. The bath was clean with a shower it the shower was a bit wonky! Overall a good experience.

Lovely hotel! Would definitely reccomend!

Beautiful old main building and well constructed new wing that blended seamlessly with the old main Hall. However, due to the layout and lack of lifts it meant a really long walk from our room to the main reception area. The Hotel seemed to have a lack of staff - the very nice mature lady at reception, was multitasking and ended up carrying our bags up to the room. This staff shortage manifested itself later when we went to have dinner - to be told that the gas was off in the kitchen and therefore they could only serve cold food. A complaint - but not necessarily to the limited staff, was to the guests that stubbed their cigarette butts out on the lawn by the outside terrace - unacceptable behaviour. All in all - beautiful location but only an acceptable level of service and facilities - the public rooms were dated and more resembled the local golf club. It could be so much better.