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Reviews of Hotel Divisadero Barrancas

3 out of 5
Hotel Divisadero Barrancas
Km.622 Ferrocarni Chepe, Divisadero Bocoyna, Urique, CHIH

Reviews

7.6

Good

Rating 10 - Excellent. 92 out of 312 reviews" "
Rating 8 - Good. 117 out of 312 reviews" "
Rating 6 - Okay. 58 out of 312 reviews" "
Rating 4 - Poor. 25 out of 312 reviews" "
Rating 2 - Terrible. 20 out of 312 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views.
Stayed 2 nights in Nov 2023

2/10 Terrible

Kristin

Stayed 1 night in Apr 2022

10/10 Excellent

Rosy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views are great, rooms are clean. Having Wi-Fi in the rooms would be best as they only have it in the lobby/restaurant area
Stayed 1 night in Dec 2021

6/10 Okay

Benjamin

Travelled with family
Great View… not so great stay
Beds not comfortable, food not great, and service was ok. Expected more, only great thing were the views
Stayed 2 nights in Nov 2021

8/10 Good

Geraldine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and location are amazing. The property is very basic but comfortable and clean. The food is not great
Stayed 2 nights in Oct 2021

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Cindy

Liked: Staff & service
Disliked: Cleanliness
Beautiful view, dirty, no water.
The view was spectacular for our $190 US per night charge. The balcony is not private very noisy. No water shower, sink, toilet 2 out of 4 days. The room was extremely dusty. dirty cups and spoons. Mattress is old and bowl shaped. Hotel doesn't provide nearly enough water to drink, brush teeth and make coffee (they only provide 1 liter per day). Linens smelled bad, we couldn't use the towels the last day as they smelled so bad like dirt and crackers. Nice free hike beautiful views (wear hiking shoes) Spanish speaking guide. Kind staff.
Stayed 4 nights in Jun 2021

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area
I love the vibe and the views at this place! Best hotel in the area by far. Way better price and views than the overpriced Hotel Mirador.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is a wonderful place for outdoor activity. Staff and accommodations are acceptional.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay! Amazing views of the canyon, fireside chilling in the salons, plus lovely employees. Best place to stay in the area eith the most heart. Thank you!
Stayed 2 nights in Feb 2020

8/10 Good

Frank, Vancouver

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The setting is magnificent. decent hotel good people food good but overpriced as they say Location, location, location. Room had coffee maker.
Stayed 2 nights in Jan 2020

8/10 Good

Ana Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Podría mejorar
Creo que el hotel podría mejorar en cuanto a comodidad y sobre todo en el área de los alimentos ya que es la única opción que hay en la zona.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Trapped. No choice of meals. You get what you are served. Absolutely nothing around except the Adventure park that was great.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean building, fabulous views. If you are a pet lovers you'll love the stray dogs galore, gorditas with dog fights under the table. Careful with takeout food, dogs will snach it out of your hands and linger outside your room door. Hotel grouds have dog feces all over. Use cash only, my card was hacked resulting iin minus 700 from my bank. I used card at hotel and tour guide. Who knows! Staff was great, hotel rooms, bar and loft super clean but dogs and hotel grounds not so much. Hotel needs to get with the modern age and provide free wi fi and tvs. Nature is great but some of use are use to certain comodoties.
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best views Worst hotel
Stayed 3 nights in Sep 2019

6/10 Okay

Andres

Liked: Staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay and see some great views. The location is far from a city, but worth the drive.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is walking distance from train station and Barrancas Adventure park. Personnel was very kind. Tap water not good. Overall I give an 8. I would go back.
Stayed 2 nights in Jul 2019

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

zV, Napa Ca.

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I love their beatiful and amazing view to las barrancas del cobre. It is about 5 minutes walking distance from the train station El chepe.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The view was priceless but that was really the highlight. No options for food, which is overpriced in the restaurant, squeaky floor above our room was maddening. Not much to do in the hotel, except play chess in the bar and admire the view.
Stayed 2 nights in Mar 2019

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Location, location, location!
The main building is quite grand. The rooms with balconies are old and a bit tired, but clean. Balcony furniture is adequate. But the view is the draw. The staff goes through the motions but is not interested in customers. Our porter demanded an additional ten pesos to his tip bringing our two small bags to the room. We carried them ourselves when we left. Food is mediocre but sufficient. We stayed at other hotels throughout Copper Canyon for 1/3 the price and found all of our hosts cheerful, helpful and a delight. But Divisadero has only a few options at the most accessible views of the canyon when traveling by train. The gorditas cooked over old oil cans fired by wood at the train stations are wonderful and certainly an option.
Stayed 1 night in Jan 2019

10/10 Excellent

Huitzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Once in a life time" place
Everything was perfect! That is the best ever. It does not have pool, it has a canyon a few steps away!!! The zip rider jus amazing, this is "once in a life time" thing to do. And please do not forget: drink a beer along the big window with the whole canyon at a nine feet. You have to visit this place.
Stayed 2 nights in Dec 2018

8/10 Good

David

I was concerned when I first checked in. I had booked and paid for two nights and they only had me for one night. It wasn't until the second day when I showed my conformation number on my phone that we were allowed to stay the second night.
Stayed 1 night in Nov 2018

8/10 Good

Sally

Fabulous views of Copper Canyon
Perfect situation right by the edge of the canyon with amazing views. We only stayed 1 night as we were travelling through the canyon. Room was clean and relatively comfortable - beds could have been better. Nowhere to eat other than the hotel restaurant - set meals with little choice and expensive but food was good.
Stayed 1 night in Sep 2018

10/10 Excellent

M, Baja California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, clean room, friendly staff, good coffee in rooms
Stayed 1 night in Aug 2018

10/10 Excellent

Jorge, Barrancas del Cobre, chihuahua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Aida, Palmdale California

Disliked: Cleanliness
The bathroom smells, water in toilet and shower have dirtiest, I’m disappointed because in Front to mi room they have a bech, and two dogs sleeping but they both barking all night, and I’m there with three families and they tell me there listening so much noises more the six dogs around the hotel.
Stayed 1 night in Jul 2018

8/10 Good

Nancy, Mazatlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Views of Urique Canyon!!
This was our second visit to Hotel Divisadero Barrancas. The view of Urique Canyon from our balcony was fabulous! (Do ask for a room on the top level with a balcony. I would feel cheated if I traveled all that way and ended up in a spot where I couldn't appreciate the view from my own lodgings.) Getting up really early to watch the sun come up was glorious! It seemed to us that some upgrades had been done since our first time here in 2015. October has been a wonderful time to experience the Copper Canyon both times. Excellent weather.
Stayed 1 night in Oct 2017

8/10 Good

Alain

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Amazing view......
Really nice hotel, well located but it need some maintenance. Towels torned, mastres very hard and breakfast not included
Stayed 2 nights in Aug 2017

2/10 Terrible

Gali, Los Angeles, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUTDATED Rooms + Dishonest staff!
BAD: We chose Hotel Divisadero because their rooms with Balcony by the Canyon. At our arrival Edilma, said that those are not available. WHAT? Why do you offer them if you don’t have them? She noticed our frustration and said, “ok I will assign you the2 rooms but there’s a little bit of noise because we are doing some fixes” We agreed, because we were looking forward to enjoy the view in A balcony. Once we got there, we got NOISE and DISAPPOINTMENT. Rooms don’t look like shown in pictures. They look sad and outdated. We didn’t have hot water, and in room #49, heater didn’t work. UGLY, at dinner time, we were robbed by restaurant staff!! We were celebrating my dad’s birthday and they took advantage of the situation. A waiter “told us” (w/o showing the check) that we owe $1700mx. Food was simple and the amount for 4 dinners seemed expensive, but we didn’t want to make a scene by checking the bill in front of my dad, and since we were joyous, we paid + handed a tip of $500mx, which was the 28% (great tip!). Also the bartender told us we owe $900mx. We paid and gave him a $130mx tip (14%). Next day, we asked the receipts and we were SHOCKED. Those guys robbed us!! The checks were for $1000.00 and $600 respectively. We accept our fault of not reviewing the check, but what kind of hotel take advantage of their guest like this, especially when we were very large at tipping them? WORST We asked Edilma to investigate the issue, and regretfully NOBODY in hotel or corporate’s offic
They charged 1700 instead of 1000
They charged 900 instead of 600
Very sad looking and outdated rooms

4/10 Poor

Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel in Copper Canyon
If hotel had not had such a fantastic position overlooking the canyons, would not have stayed there. Food was not good and pricey. Hotel bar had good staff. Rooms basic with paper thin walls. All balconies were joined together with no privacy so if you are unlucky enough to be next to party people, as we were, you have to put up with the noise and disturbance.

10/10 Excellent

Arik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Amazing view from room. Close to adventure park, train station and bus station. Manager that speaks fluent English and very helpful.

8/10 Good

Barbara, Chicago IL

Liked: Cleanliness, staff & service, room comfort
Beautiful views
Simply breathtaking views! And the service hotel manager Mario provided us non-Spanish speaking guest was extraordinary. His service was extended to all guests of course but make us feel just as important as anyone else. the rooms; need work. Tired, in need of some quick fixes but the housekeeping staff does a great job. Great place for hiking, accessing the cable car and the adventure park. Eat at the hotel restaurant or purchase food form the local open air market. No other choices in the area. We did walk to the next train stop where we found a restaurant in town for breakfast... a few more choices there and the walk's only about 3 miles.

10/10 Excellent

Karen, Banff, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retreat to Copper Canyon
We loved our experience at the hotel. The views are spectacular out every window , patio or terrace. This is a must see place. The food is reasonable and it is a one menu situation. salty for my tastes but others maybe fine with it. The bed is supper hard and pillows non supportive. The toilet also kept running which we stopped. They are very welcoming and the hotel itself is beautiful and there are many artistic displays inside and out. It is a great place to see the native population in their habitat. If you like zip lines and Teleferiques, they are also in the area ( a 2 klm walk0. This is a great place to hike as well. One could make an adventure vacation for a week in this paradise.

6/10 Okay

TLo

Beautiful View!
Beautiful View!!! The beds are not so comfortable, there is no wifi or Tv's at the rooms. Overall it is a 3 star hotel. You are paying for the view of the copper canyon!!

10/10 Excellent

Anthony, Sydney, Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel on the edge of the Copper Canyon.
Had an enjoyable and relaxing two nights (three days) stop over at this hotel whilst travelling on the Copper Canyon Railway (El Chepe). It's definitely worth staying at least two nights so that you have ample time to enjoy the many walking trails, the nearby adventure park (which has the world's highest zip lines) and other tours on offer the nearby districts. The lobby bar and restaurant both have incredible views over the canyon. The hotel offers a set menu for breakfast ($190 pesos), lunch ($220 pesos) and dinner ($210 pesos) if you can choose to eat there. Each meal includes a number of courses and the food is good. The staff are very friendly, professional and helpful and speak good english. Jump on the free 'Sunset Walking Tour' with Martin (he is excellent) at 5.00pm each day. Also, Martin offers a morning walking tour (starting at 9.00am) for a small fee which takes you around the lip of the canyon to the nearby adventure park.

8/10 Good

Kathryn, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views but BOOK YOUR OWN TRAIN beforehand
We were warmly greeted by Mario upon our arrival. We had asked for and received rooms that face the Copper Canyon. Stunning views.** Word to watch for**as of March 01, 2016 you can NO LONGER purchase Train Tickets on the train or at small stations such Divisadero. The Hotel graciously offered to go online and buy tickets using my credit card for 7 of us travelers. When we got back from our excursion I was handed our train tickets and noticed the receptionist had TORN the bottom portion off indicating how much the tickets were so I asked how much was put on the credit card and she handed me a little scrap of paper with the total. After much insisting for an actual receipt with the total she finally gave it to me and I saw that they had charged me 377 pesos extra for each person in ADDITION to 5 % service fee. It was almost 50% service fee. Mario was kind enough to call the head office to discuss this on our behalf and after much arguing they have agreed to give me the money back. I just arrived home and there is a request for my bank account information to put the money into my account.It is best if you book your tickets yourself. If you have mobility problems best to ask for rooms closer to the office as the rooms up top with the most spectacular views are a lot of stairs up and down.

10/10 Excellent

Wendy, Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Takes your breath away
Unbelievable sights, staff very helpful, food very good - wonderful experience.

10/10 Excellent

Mark, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, service and real charm
Wonderful experience at this rustic Mexican hotel perched right on the canyon, literally in the middle of nowhere. Room was very tidy with balcony overlooking the canyon. The views are truly spectacular. Beautiful public spaces make you feel right at home. The staff were extremely helpful, my son has bad food allergies and they had no problems preparing safe meals especially for him. The whole copper canyon experience was very special and I can't wait to bring the rest of my family back to Hotel Divisadero Barrancas.

6/10 Okay

Karla

Liked: Staff & service
Magnificent view!
Room could use a bit of renovation. Bed, pillows and sheets look and smell old! Expected more for the price. Price is for the view!

8/10 Good

Gracie, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View!
The most impressive part is the view. You wake next to the beautiful canyons. The staff is very friendly and assist you with any needs. The room was clean and spacious. The food was very salty and there isn't much to choose from. The Adventure Park is only a 30 minute walk. If you ride the train in, it's a 3 minute walk from the station.

10/10 Excellent

Rafael, Tempe Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the mountains
It was great staying in a hotel with a great people we enjoyed it

6/10 Okay

Mike, Delta BC Canada

Liked: Cleanliness, room comfort
Great View of the Canyon
The Hotel had a great Canyon view and surrounding were well suited with a huge wood fireplace in the Lounge. No Internet as promised in the add. we booked the room on April 18 and were double bill and still haven't received reimbursement.

10/10 Excellent

Jaime, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel...
We love this hotel, people from staff was very kind and helpful, clean rooms and the best views are on rooms that have balconies. The tour guide is very nice and love to help, he also offers taking care of our 2 years old daughter at the Parque Aventura. Food was included and we are vegetarian, staff from restaurant made us a special vegetarian dish that they don't usually offer. People that work there really knows how to make you feel like if you were in a paradise! Thanks for the best trip ever!

8/10 Good

Mike, Delta BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annoying Experience with Hotel.com
We were double billed on our credit card by Hotel.com on April 19th for $327.00 and it is May 26th and we do not have a refund. We were made aware of the Double Billing by the Manager (Maria) of Hotel Divisadero. We enjoyed our stay. We called hotel.com 3 times and send emails. We talked to someone in India and he talked to the manager to verify and promised we would be reimbursed, then we call Customer Service the said the hotel hadn't credited them yet, Then we emailed telling hotel.com we deal with them not the Hotel Divisadero and want to be paid back. My friends, family and us are not using the service until paid. What an annoying experience

8/10 Good

celia, tampa,fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
The hotel is very nice and has a beautiful view and the food is good, the services excellent