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Reviews of San Agustin Urubamba & Spa

4 out of 5
San Agustin Urubamba & Spa
Av. Ferrocarril SN, Urubamba, Cusco

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 80 reviews" "
Rating 8 - Good. 28 out of 80 reviews" "
Rating 6 - Okay. 15 out of 80 reviews" "
Rating 4 - Poor. 7 out of 80 reviews" "
Rating 2 - Terrible. 3 out of 80 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gheorghe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

WenHui

Travelled with family
You pay what you get for i guess. I booked 2 rooms. One we found roaches, another, bathroom sink was clogged. But the whole resort is nice
Stayed 2 nights in Aug 2022

10/10 Excellent

Rchard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience. Hotel is fairly far from the town but it is a cheap (4 Soles) ride in by mototaxi.
Stayed 1 night in Jul 2022

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a peaceful sleep!
This was the quietest place we stayed in for our entire trip. This place is classy but a little out of the way.
Stayed 1 night in Apr 2019

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

4/10 Poor

Pablo, Lima

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No good place for rest, 5.30 am Chain saw starts working at few feets from the hotel. Call recepcion , nothing happend, same chain saw. Fire place is a scam.. they dont fire it , if they fire it they put light wood just up for 20 minutes. The pictures at expedia are much much better than the real thing. its a tourist trap!!
Stayed 2 nights in Nov 2018

8/10 Good

Isolda Yolanda

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay
Stayed 2 nights in Oct 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

Faye, La

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tania is amazing, she is very nice, warm, and helpful. Thank you for all you help.
Stayed 6 nights in May 2018

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Urubamba
Great Hotel and the staff very helpful. We traveled with kids and they enjoyed the gardens and pool
Stayed 2 nights in May 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall okay
Our room was nice, the grounds were beautiful, but it was further away from the city center than we thought. We were uncomfortable walking to other restaurants (streets aren't lit at night, at it was further than we'd prefer especially if we had any alcohol with dinner). Everyone in the restaurant was very kind. The front desk helped with contacting transportation for us. Although most online reviews stated that it was 20-30 soles to get to Ollantaytambo, we ended up paying more like 60-70. Lots of tour groups use this hotel, so be prepared for groups at dinner/breakfast and making noise early as they prepare to head out. Good water pressure in the bathrooms, and good housekeeping. We regularly saw staff members cleaning, but still managed to get sick (doctors said parasite infection that is common in the area). We ended up wishing that we'd either stayed closer to city center, or in Ollantaytambo closer to the station.

10/10 Excellent

Hedva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Basic comforts with good beds and shower
Hotel is nice enough and rooms are large with good shower and comfortable beds Front desk are not very friendly or helpful it other staff were nice and friendly. Noise outside the room is quite loud but would depend on other guests. Breakfast is fair. Dinner was good.

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was wondefull ...
Stayed 1 night in Nov 2017

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Urubamba
Urubamba is in relatively poor shape but the hotel is an oasis in the city. We enjoyed the common areas and the breakfast!
Stayed 1 night in Jul 2017

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Needs some improvements
We had a good stay at the hotel. The people were very friendly and and the breakfast was excellent! My only problem with that the spa was open but it seemed like it hadn't been used for quite sometime. The cleaning of oour room needed improvement. They made the bed and changed the towels but no one swept the floor which was pretty dirty.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfoy and Cozy place!
Very comfortable and had a nice time.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean peaceful hotel
Stayed 2 nights. Clean hotel, nice size room, front desk helpful.Variety at breakfast set up beautifully. Peaceful with beautiful scenery. I would stay here again.

6/10 Okay

Verified traveller

Not a terrible stay. Pretty typical for Peru.
We stayed here for 3 nights while volunteering in Urubamba. It's a nice, easy location right off the main road. We really struggled to communicate with the front desk staff at times and wish the bar was a bit nicer and wish they had the fireplace going as it was chilly out. Place felt a bit cold and empty. The breakfast was quite decent.

2/10 Terrible

Jessica M.

Disliked: Cleanliness, staff & service, room comfort
Romantic Gateway
It was by far the worst hotel I stayed in while in Peru.It was in the middle of no where, the train station was practically an hour away and staff was rude.

8/10 Good

Chris, Columbus, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Staff
As a first time visitor to the Sacred Valley we thought a hotel in Urubamba would be a good launching point to visit Olly, Pisac, the salt mines and Moray. While the town of Urubamba feels desolate, it is in fact a very central location. And the hotel is comfortable ... but the hotel staff was excellent, especially the front desk and the porters. If I returned to Urubamba, I would stay here again.

10/10 Excellent

david, Dallas Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under-rated Hotel
Great Place to hang your hat if you are visiting Sacred Valley and/or to/from Machu Picchu.

8/10 Good

jc, san diego, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel -
We chose Urumbamba over Cusco and Ollytaytambo mostly for the location so that we could cover the Sacred Valley and Machu Picchu. Location was good. Right across the street is bus pickup for those willing to do bus or combi. It was convenient for our day trip to Pisac and next day train to Machu Picchu and then short 30 min to Olly. The train originates at Urumbamba and it worked out well for centralizing the location. The hotel is deceptive looking from the road but once you enter it has a lot of character. Every single staff person was very helpful and pleasant. I would say this was very noticeable. It was great attitude like they really wanted your business and a very influential factor in rating this hotel. Breakfast was ok, rather plain but ok. Great value and it left a good enough impression that I noticed this 'san agustin' hotel brand when I will need hotel again whether Urumbamba or not.

6/10 Okay

Verified traveller

Hot tub
Quite far to walk from train station, and a bit over priced. Bed ok, room is fine, but no refrigerator nor private pool as advertised. It is a pool in the hotel you can use but it was lot of bugs flying around. Service is ok.

8/10 Good

Dgyc, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean hotel
I would recommend this resort for travellers who wish to stay obernight in urubamba. Clean and cozy resort.

8/10 Good

MFA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MFA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet location away from town, yet not far from train station at Tambo del Inca. The coca tea was a nice touch. I just wish I had one double bed instead of 2 singles and wish they had more American TV channels. The room was very spacious and nice.

6/10 Okay

Nicolas, Argentina

Liked: Cleanliness
Disliked: Staff & service
just a bus-tour night stop
Front desk staff was not polite and always answered as bothered or overwhelmed. In the other hand Hotel Manager was very kind and solved our issues. Hotel is in the middle of nowhere, like a road-stop with no restaurants or shops nearby. Rooms are confy, but use of Spa installations (just a jacuzzi) is really expensive and is not included in room rate. Maps and directions in web site are wrong. Buffet breakfast is good.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fine, dirty pool
Nice hotel with excellent staff, but entirely designed for - in-late, out-early tour groups. Therefore the pool is cold, small and dirty. Very little to do!

4/10 Poor

Kevin Lederer, Cusco Peru

Disliked: Staff & service, property conditions & facilities, room comfort
Not for family
Pool was dirty, rooms are small, and service is bad. Breakfast was not good.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible choice
It seemed like it was going to be a nice place, however it was not so nice. The bathroom had ants all around the sink and window. The doors and windows were not sealed well which I believed caused the ants to come in. I had trouble with working the tv volume. The breakfast was terrible and the coffee was disgusting. I would not recommend this place to anyone.

6/10 Okay

ARTURO, VENEZUELA

Liked: Property conditions & facilities, room comfort
Nice for a few nights.
Nice gardens and pool. Rooms are ok, restrooms need maintenance . Shower Curtains dirty. Breakfast not attractive .

8/10 Good

scotlivininUSA

Liked: Cleanliness, staff & service, room comfort
Great value, great location
Lovely grounds and easy access to sights. walked to restaurants in town and felt safe.

10/10 Excellent

T Mello, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, feels like you are in the a Spa. The rooms are great. The Location is ok. Nothing really in walking distance, but the hotel is really great!

8/10 Good

scotlivininUSA

Liked: Cleanliness, staff & service, room comfort
Great place for two nights
Helpful staff and good breakfast, although would suggest going early. Beautiful and peaceful setting.

4/10 Poor

Anders

Travelled with group
Disliked: Property conditions & facilities, room comfort
Slidt hotel med venligt personale
Slidt motel med værelse fra 1970’erne! Sødt personale men urimeligt at forlange 30 $ for udtjekning kl 12.00!
Stayed 1 night in Jan 2024

6/10 Okay

Hadar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022

8/10 Good

MILAGRITOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cerca a la ciudad de Urubamba
El hotel está cerca a la ciudad y en general es bueno, el desayuno es limitado pero por el precio considero que está bien, el personal es atento; pero deben mejorar el área de la recepción que no se ve muy aseada y los servicios higiénicos de la misma se encuentran en el mismo estado. Las habitaciones son cómodas en general.
Stayed 4 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Sliten men fint
Stayed 7 nights in Jan 2020

8/10 Good

Juliana, Bogota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: El hotel es bonito, ubicado muy bien, el jardin es hermoso, el desayuno es perfecto Contras: Las almohadas soy muy altas, no tienen mas opciones de almohadas No ofrecen servicios o convenios con agencias de turismo
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

4/10 Poor

Javier

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un lugar maravilloso
Las instalaciones son perfectas, tienen mucho cuidado con el aseo, el personal muy cálido y atento en todo momento y el desayuno es de reyes. Muy recomendable. Espero regresar pronto.
Stayed 3 nights in Sep 2018

8/10 Good

Helmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel der Kette San Agustin, perfekt zur Erholung
Hotel der Kette San Agustin in Urubamba. Im Design einer Hacienda vor einigen Jahren gebaut, ca. 2 km vom Busbahnof entfernt. Viele Gruppengäste, mit Swimming Pool und guten Frühstück, perfekt, um einen Erholungstag einzulegen. Personal mehrsprachig.
Stayed 1 night in Sep 2018