Property entrance
Check availability

Reviews of Hotel Chao

2.5 out of 5
Hotel Chao
Oude Pijlsweerdstraat 72BIS, Utrecht, Utrecht

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 101 reviews" "
Rating 8 - Good. 33 out of 101 reviews" "
Rating 6 - Okay. 32 out of 101 reviews" "
Rating 4 - Poor. 13 out of 101 reviews" "
Rating 2 - Terrible. 5 out of 101 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT Value
Great value for the money. Excellent location . 10 -15 minute walk to everything. Room size was adequate for a couple. Wifi was EXCELLENT and nice hot showers. Will definitely stay again. Staff very nice.
Stayed 2 nights in Nov 2023

6/10 Okay

Victor

Stayed 1 night in Aug 2023

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

2/10 Terrible

Bahaaiden

Stayed 1 night in Feb 2022

10/10 Excellent

Dragos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Stayed 1 night in Nov 2020

4/10 Poor

EY

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
This was the smallest room I've ever stayed at a hotel. Unfortunately since we had just travelled from a different continent and were looking for a temporary stay while we look for an apartment had a lot of luggage. With 1 double bed and 1 so-called twin and with 3 people in the room it was like canned sardines. Some other rooms looked slightly bigger but for some reason we ended up with the tiniest. Luckily it was ground floor so I was spared the weight lifting. Last 2 nights the HVAC system did not work (had to manually reduce the mechanical heater to cool the room down) No microwave in the room and staff would not replenish the coffee/sugar etc without being asked. Never got extra pillow/comforter either even after asking. I have lived in all sorts of hotels/motels and in a few countries as well but this was literally the most claustrophobic experience of my life. For 100+ EUR per day I do expect a slightly bigger room. This is not central London or Tokyo
Stayed 5 nights in Dec 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce stay
My stay was generally good. The room was very clean but unfortunately my particular room smelt of acetone, perhaps from a previous guest. The shower could've have been a bit warmer bit the flow of water was very good.You just need to watch out for the leathal stairs.
Stayed 5 nights in Sep 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great stay very friendly staff
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place but not a lot around the area to do
Good room and good facilities. The local area doesn't have a lot to offer so be prepared to check in and then head back into town if you want an evening out.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely stay in Utrecht! Nice location relatively close to the centre. The hotel was comfortable and clean and had a very nice shower.
Stayed 1 night in Feb 2019

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities, room comfort
It is only basic rooms behind a cafe - which did not serve breakfast and was not open when I arrived. Free WiFi was terrible - did not work where the desk in the room was
Stayed 1 night in Dec 2018

8/10 Good

Yik, Malaysia

Liked: Cleanliness, staff & service, room comfort
Not too far from city centre. Room and bathroom are small but it has everything I needed. The downside was I had to check-out at 10am but there's no luggage storage facilities.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Too narrow bathroom
While the location is great, our family room had four beds, one of which was lumpy. My main complaint is that the bathroom was so narrow that I had to do gymnastics to get undressed. No kidding! Also, knees will touch the wall while on the toilet.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
could use a sign
It was exactly as one would expect for a 2.5-star place. There was no sign for "Hotel-Chao," bc the hotel consists of some rooms above a small diner/cafeteria. Otherwise, the place was clean and worked for us. This place was more expensive than the 4-star hotel we stayed in another college town in NL, so I wouldn't say it was the most cost-effective. But it worked fine for the one night we needed a place in Utrecht.
Stayed 1 night in Jul 2018

4/10 Poor

A

Liked: Cleanliness
Disliked: Property conditions & facilities
No frills hotel
Staying at Hotel Chao is very much a no-frills experience. The hotel essentially consists of some rooms that are connected to a takeaway restaurant/cafe. There is no front desk or reception; keys are collected from a member of staff within the restaurant. The staff are nice enough and were willing to bring food to the room. The bedroom and private bathroom were clean and tidy and my sleep was peaceful. There was, however, a little oddness with the bedroom: I was staying there alone but there were six beds (four singles and a twin bed) in the room. This meant that the room was a little cramped. No complaints other than that.
Stayed 1 night in May 2018

8/10 Good

Mark

Liked: Cleanliness
Okay for station and university area
The hotel is friendly but has limited facilities.

8/10 Good

AJ , london

Liked: Cleanliness, staff & service
A 20 minute walk from the centre and very clean
We were happy with the room which while very basic was very clean and comfortable. Little natural light but it's only a place to sleep so that was ok. Staff were very helpful.

8/10 Good

arno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and cheap place
Good place for a short stay, close to bus stations, less than 10 mintes ot the Central Station and the area is quiet. The staff was friendly and took phone contact on the same day.

8/10 Good

Kam Ping, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay
I only stayed there for a night, the staff was very friendly and helpful, downstairs was a restaurant operated by the family. Easily accessible and quiet surroundings, the teapot and teabags provided made the stay very homey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice for a short stay
looked a little suspect at start, being on top of a cafe, but pleasant service and they took you to your room. Good explanation of important info and always around to assist if needs be. Had a balcony on my room, which was nice in the brief moment of sunshine but also welcome as able to smoke without having to trudge out of the building. Clean comfortable and a good size room.

6/10 Okay

Barbro, Penarth

Liked: Cleanliness, staff & service, room comfort
A stop on my way from Wales to Sweden by car. Very helpful with direction from the ferry and next day to find my next motorway to Germany. Provided sandwiches, fruit and cake for my breakfast in my room, which also had tea facilities.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but it's a B&B not hotel. Staff are great only problem was the very steep stairs.

8/10 Good

Kevin, London

Liked: Cleanliness
Good basic option, good value for money
my stay was fine. The hotel is a good basic option. I was greeted by a friendly host and shown to my room, which was simple but quite large and very clean. En suite shower room was fine.

8/10 Good

Christopher, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The young woman spoke perfect English and was very helpful. Overall the place was clean and suitable for a few nights.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
City Centre apartment.
Convenient city centre apartment. it was easy to check in and out.

4/10 Poor

Elena

Liked: Staff & service
Disliked: Room comfort
Utrecht is expensive to stay, also For one night maybe it s better to sleep farer and come For a one-day visit ! The Place is really too expensive For what it offers i think ! The women is really kind, fast and simple in the advices, but i think the price is really too Much For a room like that ! Maybe a romantic trip is not the appropriate set to stay, even if with some Friends with which share the Price could be different!
Stayed 1 night in Oct 2023

10/10 Excellent

Maiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staffs
Convenience and kind staffs
Stayed 1 night in Sep 2023

10/10 Excellent

MAIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. Reasonable and warm staffs
Stayed 1 night in Sep 2023

10/10 Excellent

Maiko

Stayed 1 night in Sep 2023

8/10 Good

MAIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice hotel with kind staff. We like this hotel. They serve room service also. Ths hotel location is convenient to the city central of Utrecht.
Stayed 14 nights in Aug 2023

6/10 Okay

Pacifique

Le check out est trop tôt, 10h. Ce n'est pas normal.
Stayed 4 nights in May 2023

10/10 Excellent

mr a

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good night sleep, it was quiet in the hotel. comfortable bed and clean room. Very good

8/10 Good

Bjorn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service en comfortabel de bedden
Stayed 1 night in Nov 2022

4/10 Poor

Wendy

Stayed 1 night in Nov 2022

2/10 Terrible

marco

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sporco.
Stayed 2 nights in Nov 2021

6/10 Okay

CD

Disliked: Cleanliness, property conditions & facilities, room comfort
Heel onrustig en lawaaierig De hele nacht kabaal, muziek en gestommel
Stayed 1 night in Jun 2021

2/10 Terrible

volkan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
kirlilik ve muhattap yok
Kirli güvenilirliği az
Stayed 4 nights in Jan 2020

2/10 Terrible

nedret

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toz kir her kapıyı açan tek bir anahtar
İş seyahatim için gittiğim Utrecht de tam bir felaket olan oda konfor ve temizlik ile karşılaştım.oda toz ve pislik içindeydi
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schone kamer met faciliteiten zoals airco en koelkast. 10 minuten van het centrum
Stayed 1 night in Jan 2020

4/10 Poor

Angelo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessima
esperienza non buona
Stayed 2 nights in Dec 2019

6/10 Okay

pascal

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Paolo

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre et salle de bain très propre. Climatisation dans la chambre. Personnel à l'écoute. Prix un peu chère .
Stayed 2 nights in Aug 2019

6/10 Okay

Jonatan

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Gina

Liked: Staff & service
Disliked: Room comfort
Dichtbij het centrum.
Vriendelijke ontvangst, ruime kamer, dichtbij het centrum. Bed niet comfortabel, bevloering oud en vies kleedje op de vloer.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dicht bij het centrum. Slechts 10 min lopen. Goede bedden.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Zeer goedkoop. Kamers zitten naast en boven de snackbar. Waar je overigens totaal geen last van hebt. De bedden waren smal 70 cm en bij 2 pers.bed rolde je naar t midden.
Stayed 1 night in Feb 2019