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Reviews of Quality Inn At the Mall - Valdosta

2.5 out of 5
Quality Inn At the Mall - Valdosta
1705 Gornto Rd, Valdosta, GA

Reviews

6.8
Rating 10 - Excellent. 199 out of 826 reviews" "
Rating 8 - Good. 243 out of 826 reviews" "
Rating 6 - Okay. 156 out of 826 reviews" "
Rating 4 - Poor. 108 out of 826 reviews" "
Rating 2 - Terrible. 120 out of 826 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Leonid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place. We drove all day and decided to stay there on our way to Florida. We checked in at 11:30 pm hoping for a good night sleep. The room didn't have clean bedding!!! They didn't change sheets and pillowcases. We complained to the front desk. The girl there told us that she doesn't have any clean room and she doesn't have spare clean sheets. She told us to check out! The tiles were missing and the mattress was filthy. We filled a complain with the corporate office. This place should be shut down for health inspections.
Stayed 1 night in May 2024

4/10 Poor

Kent

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
One washcloth and one hand towel for two guests, broken and missing tile in the shower. Mattress is sunken in the middle. Rooms are outdated. Light fixture above sink not working
Stayed 1 night in May 2024

2/10 Terrible

Codi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding was dirty, tub was dirty, staff wouldn't answer the phone. Outside the property didn't have much lighting.
Stayed 1 night in May 2024

2/10 Terrible

Betsy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
That was the scummiest hotel! The entire property and our room was run down. Peeling walls, split veneers, so many stains! Room smelled like stale cigarettes and weed. The TV was blaring and on in the room when we checked in and the remote didn’t work so we had to unplug it to turn it off. The only thing good with the room was the bedding which was clean and smelled good. No Quality at this Quality Inn
Stayed 1 night in May 2024

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our tv didn’t work, we were suppose to have a microwave and didn’t, we got bit by bedbugs, and the property was nasty!
Stayed 2 nights in Apr 2024
Response from Lavina on 29 Apr,2024
We sincerely apologize of any inconvenience, Please reach out to our property for your concerns as nothing was reported.

4/10 Poor

Jenniffer, Jacksonville

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not the best but you get what you pay for
Stayed 2 nights in Apr 2024
Response from Lavina on 29 Apr,2024
Thank you so much for your response, we appreciate your feedback. look forward to serving you again.

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the value
Stayed 5 nights in Apr 2024
Response from Lavina on 29 Apr,2024
Thank you so much for your feedback, we sincerely appreciate it. Look forward to serving you again.

8/10 Good

Patricia

Stayed 1 night in Apr 2024

2/10 Terrible

Mikia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, would never recommend, however the housekeeping staff was phenomenal, felt bad that they work for such a terrible general manager
Stayed 1 night in Mar 2024

2/10 Terrible

Mikia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing worked, tv didn’t work, refrigerator didn’t work, housekeeping staff was very nice and friendly, one of the front desk clerks should be fired literally brought her baby to work and cussed on her personal phone calls while checking in customers, General manager is never available, and handles business with her employees Over the phone
Stayed 1 night in Mar 2024

2/10 Terrible

Mikia

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off the general manager is never on property, she handles all business with her employees over the phone. Stayed at hotel for several weeks waiting for house to be renovated. Housekeeping staff was amazing and friendly and did their best to accommodate my family. Asian lady closed breakfast early and then snapped at my kids for not understanding that she was shutting down breakfast. Front desk clerk name Sky clearly could careless about her job none the less the plp who come in and out hotel. She never had an answer for anything, held personal conversations (cursing and all) on her phone while checking in guest, went to lobby one day and she even had her baby behind the desk while she worked. She’s also the one who told me hotel couldn’t take cash, so then she charged my card and then when the charge was pending, told me I would then either have to pay cash for the night or leave, told me they didn’t charge my card ( they clearly did) and that the money would be returned back to my card. It never was. Called corporate who then told me they would have to wait to speak to the general manager ( who is never present at the hotel) to verify my refund. I’ve never seen a hotel ran like this, but it’s understandable being that there is never a manager around, please do not stay her, def recommend Baymont right next door, they were just a lil pricey for my current situation, but I should’ve payed to stay there rather then deal with the BS at quality in.
Stayed 2 nights in Mar 2024

2/10 Terrible

Mikia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off the general manager is never on property, she handles all business with her employees over the phone. Stayed at hotel for several weeks waiting for house to be renovated. Nothing worked but Housekeeping staff was amazing and friendly and did their best to accommodate my family. Asian lady closed breakfast early and then snapped at my kids for not understanding that she was shutting down breakfast. Front desk clerk name Sky clearly could careless about her job none the less the plp who come in and out hotel. She never had an answer for anything, held personal conversations (cursing and all) on her phone while checking in guest, went to lobby one day and she even had her baby behind the desk while she worked. She’s also the one who told me hotel couldn’t take cash, so then she charged my card and then when the charge was pending, told me I would then either have to pay cash for the night or leave, told me they didn’t charge my card ( they clearly did) and that the money would be returned back to my card. It never was. Called corporate who then told me they would have to wait to speak to the general manager ( who is never present at the hotel) to verify my refund. I’ve never seen a hotel ran like this, but it’s understandable being that there is never a manager around, please do not stay her, def recommend Baymont right next door, they were just a lil pricey for my current situation, but I should’ve payed to stay there rather then deal with the BS at quality in.
Stayed 1 night in Mar 2024

10/10 Excellent

Terry Annetta

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Dondre

Stayed 3 nights in Mar 2024
Response from lavina on 29 Apr,2024
Thank you so much we appreciate your kind words. Look forward to serving you again.

4/10 Poor

Denise

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Door wouldn’t open, no one at desk. Tv, alarm clock and coffee maker didn’t work. Was told they didn’t have any rooms available to switch us. This morning at 6:30 am doors were locked at lobby and no one answer door bell so we couldn’t return keys . Def will not stay at that property again

6/10 Okay

Epic

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Tv didn't work no microwave burgers on the wall draw was broke
Stayed 2 nights in Mar 2024

2/10 Terrible

DaJuan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Slow service
Stayed 1 night in Mar 2024

10/10 Excellent

Mikia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing
Stayed 2 nights in Mar 2024

2/10 Terrible

Catherine

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for king and got a queen. Person at desk was rude. I wouldn’t recommend this place to my worst enemy. Take it off your list of options. Place reeked of pot all night long. I want a refund
Stayed 1 night in Mar 2024

4/10 Poor

July

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk personnel was friendly. The first room was terrible. No hot water, tv wouldn't work, chair was undesirable, room felt dark and dirty. The second room was dark and dirty, shower was old and rusty, room door had been kicked in at least 3 times because there were markings that the locks had to be re-attached. At breakfast there were other customers with the same complaints. I could see in most of the rooms and could see that they couldn't rent most of them out due to the fact they need remodeling done. Basically this place needs to shut down, remodel and do a total reopening before they are forced out of business.
Stayed 2 nights in Feb 2024

4/10 Poor

Bruce

Travelled with family
Disliked: Amenities
My dog found a used chicken wing on the floor of our room.... yikes
Stayed 1 night in Feb 2024

6/10 Okay

Tairia

Stayed 1 night in Jan 2024

4/10 Poor

louann

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decided not to stay here, not that anything happened but I was a little concerned for safety so I found a different Hotel to stay at
Stayed 1 night in Jan 2024

10/10 Excellent

Claudiu

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

CHRISTIAN

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you’re wanting to stay here don’t…I booked this hotel online due to it being a halfway point to our location. We arrived here in the early morning hours (1ish). We get to our room to find stains on the sheets and black mold in the bathrooms.. asked about a room change but was told this was the only double room available. Keep in mind there’s 12 cars in the huge parking lot. The only positive was free breakfast. They have waffles.

8/10 Good

Fabian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno bonito y barato
Stayed 1 night in Jan 2024

2/10 Terrible

Jack

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No access for handicapped
Stayed 1 night in Dec 2023

4/10 Poor

Angela

Stayed 1 night in Dec 2023

2/10 Terrible

Diane

Stayed 1 night in Dec 2023

2/10 Terrible

Mervyn

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Meg

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Lights in bathroom did not work, burn holes in sheets, loud tv coming from visibly vacant room next door and no staff to be found for over a hour when I needed assistance.
Stayed 1 night in Dec 2023

10/10 Excellent

Danna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were extremely comfortable
Stayed 1 night in Dec 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Stayed 1 night in Dec 2023

6/10 Okay

Lydia, Tallahassee

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff was ok, (nothing above the basic job,) the property wasn’t your average Quality Inn. People hollering all night, insane number of plates of food surrounding the parking lot I’m assuming the permanent resident in 112 who roams around yelling “Holy blood!” sets out for cats? There were tons of bugs crawling in the sink, breakfast was less than desirable, TV didn’t work, door didn’t close all the way, etc. All to be expected if you paid $20/night off the interstate but for $70/night I’d expect extermination and a working TV at least.
Stayed 1 night in Dec 2023

2/10 Terrible

Jayne

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one towel in room. Hair dryer didn’t work!! No tray in the coffee maker to put the grounds in!! Nothing for breakfast except waffles. Employees unpleasant!!
Stayed 1 night in Dec 2023

4/10 Poor

Sylvia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mrs.
Had no heat and tv was very poor.
Stayed 1 night in Dec 2023

2/10 Terrible

ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
So we arrived on 12/12 and was stuck waiting for almost 40 minutes. Called several of times while in the lobby no ring and nobody at desk. Since we booked through Expedia i contacted Expedia immediately.. the lady who finally came out lied to the agent on the phone stating she was sweeping the lobby the entire time wich i said thats not true because we been here at least 30 mins with a dumb look on her face... any management team can review the
Stayed 1 night in Dec 2023

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

OCTAVIO

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very friendly staff but rooms are small, old and in a very hidden/dark area. It feels more like a Motel not a hotel. My wife and I slept well though.
Stayed 1 night in Nov 2023

4/10 Poor

Michel

Liked: Cleanliness
Disliked: Staff & service
We had issues with the cable box, tv okay but no cable.(dish) Called front desk and said maintenance was gone for the day, she would leave a note for when i check out they would give me a discount! Next morning at check out, no note and the desk clerk said they didn't give discount for the cable issues. Although the room was clean! But poor service
Stayed 1 night in Nov 2023

6/10 Okay

Wallace

Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
,,...,.............
Stayed 1 night in Nov 2023

2/10 Terrible

Micah

Travelled with family
No room
They gave my room away so we had to drive around trying to find a new place to stay
Stayed 1 night in Nov 2023

4/10 Poor

Harvey, Fort Myers

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Tv did not work..No internet.. I had to call expedia because the hotel didnt have my reservation..water pressure was low..electrical outlets were worn out.
Stayed 1 night in Oct 2023

4/10 Poor

Jim

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware
Light over sink inoperable..how did they clean without lighting!?!? Pillows smelled like BO. Area seemed not well lit and sketchy. Room way over due for remodel 4999 room not worth 8999
Stayed 1 night in Oct 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay for the price and the area. Definitely stay here again
Stayed 2 nights in Sep 2023

2/10 Terrible

Latonya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay there was not a good one. Housekeeping never came to clean the room the whole time I was there and I had to get my own toilet paper. The two ladies there the one when I checked in and the one when I checked out was great but that was all good about that stay. The place is old and need a lot of upgrades.
Stayed 2 nights in Sep 2023

2/10 Terrible

Debbie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place is worn down had to change rooms when checked in. Light didn’t work over bathroom sinks. Nor did phone work. Second room tv remote did not work. Shower/tub not clean. Vending area nasty. Moldy. Grounds dirty. Hangers on ground in walkway. If hadn’t been driving for 9 hours would have went elsewhere
Stayed 1 night in Sep 2023