Hotels near Vales Lake

"W checked in around 3 with an online booking that implied the waterpark passes were included. Upon check in we were told that it is not in fact included and was an additional fee. This was only the start of our issues. Throughout the few hours we’ve been here we have dealt with: nobody at the front desk or the manager Jared being in the side room or out at a table watching the game on the tv with a sign posted “be back briefly”. This sign was up for at least two hours that I noticed, but was only taken down when the lady for nights came in and took it down. Aside from this we also have a room that has a broken remote, a dirty bathroom, stuff on the walls of the room, no mattress covers just basic sheets, dirty floors, metal sticking out of the bottom of one of the beds that will cut somebody, a bathroom trashcan that has blood on the bottom of it and didn’t have any bags. Instead of getting a new bag or even getting it wiped out Jared just put trash bags at the bottom and said that was all he could do after putting a bag in it. The waterpark is disgusting and there should never be only one lifeguard on duty. Parents were life guards for kids who were not theirs, including us having to help another child in the water today because one lifeguard cannot handle the entire area when it’s busy. As for it being disgusting, there "

"Welcoming to a puppy- Quiet"

"there was a leak in the bathroom by the toilet. The stay was fine, clean, quiet, nice staff"

"Everything was great about the room staff the area. Our only problem was that they wanted to clean our room at 9:00 a.m.. we were still in our room at 9:00 a.m. and if they didn't clean the room at that specific time then your room didn't get cleaned at all no exceptions. So for the 4 days we were there our room didn't get cleaned once not once no matter how many times we complained"

"No ice in the ice machine, room had a horrible smell, the mattress was as hard as the floor and there was no heat or air in the room."

"Hot tub was too hot pool was too cold "

"The stay at Tru was one of the best experiences I have had at a hotel. Clean, comfortable, decent breakfast, and a caring staff. I would definitely stay here again. "

"Very clean rooms. Spacious lobby. Excellent breakfast, although would have appreciated a couple gluten free options. Overall great experience."

"We love this place!"