All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Wonderful staff all around. Being a guest with my brother he booked and my husband and I are Diamond Elite members so to encounter such a wonderful experience, with him not being a member was awesome. Still treated with respect and kindness. 10 stars if I could
We like the location of the hotel. In the center of the Richmond City, walkable to all shopping, restaurants and Skytrain that we can go up and down the city.
We think the security people in the parking areas need to do a better jobs. We had crazy person got close to our car and banned on our window yelling and screaming but 2 security guys on duty just stood there looking without approaching to stop him. We reported that to the front desk when we checked in. Glad that we were not being harmed
There was a disgusting substance inside the in-room coffee machine's water compartment. Looked like somene puked there. Other than that it is a mediocre hotel, nothing fancy. Paid parking... I didn't look at details when booked it, but didn't expect it from a supposably 4 star hotel. Next thing should be "towels available for a reasonable price". There are better places at a lower price.
Aliaksandr
Stayed 2 nights in Mar 2024
Response from Licia on 27 Mar,2024
Greetings from the HVA. Thank you for staying with us and for sharing your feedback. Sincere apologies that our services did not meet your expectations. I would like to refund you the parking charges as a gesture of apology for your negative experience. I hope to hearing back from you soon. I will be here on Friday in the morning and would really appreciate if you could give us a call so we can discuss further. Again, thank you for choosing us and apologies again. Warm regards, Licia RibeiroGS Manager
We arrived 2 hrs after the checked in time but the room was not ready. Was offered to for king bed and pullout sofa bed instead of 2 double beds and pullout sofa. Since we arrived late and tired, I just took what was offered.
We paid decent amount and what we received is bare minimum expectations. Will never book in this hotel again.
ARNOLD
Stayed 1 night in Feb 2024
Response from Licia on 24 Feb,2024
Hi Mr. Arnold, Thank you for sharing your feedback from your recent stay at our hotel. Please accept my sincere apologies if our service did not meet your expectations. I can guarantee that this has been passed on to our team for review and further improvement. I really hope you can consider staying with us in the future. Warm regards,Licia R.
Good afternoon Mr. Jonathan, Thank you so much for sharing your positive feedback about your recent stay at our hotel. We look forward to welcoming you back in the near future! Thank you again and have a wonderful evening!Warm regards,Licia R.
8/10 Good
Robert
27 Jan,2024
Robert
Stayed 1 night in Jan 2024
10/10 Excellent
Tami
Travelled with family, Travelled with family and small children, Travelled with partner
The check in and restaurant/bar staff were amazing. Steve in the restaurant was just fantastic, food was great, highly recommend! Thanks team, we hope to be able to stay here again!! Cant recommend highly enough!
Very very despondent about this hotel.
On Expedia it says they have a shuttle !! Which is why we booked the hotel , but alas the shuttle is on strike and the five in our party ( 2 rooms ) had to get 2 cabs to and from the Airport which added a total of $112.00 in total.
Upon arrival I voiced my concern and was given a bag with 3 cookies as a token.
I implore with whoever reads this. Don’t expect a shuttle.
Elevator was broken down, bathroom ceiling had a major leak through the night. Hotel seemed like it was getting rundown.
Elizabeth
Stayed 1 night in Dec 2023
Response from Licia on 3 Jan,2024
Good afternoon Mrs. Elizabeth. I am truly sorry that your experience at our hotel did not meet your expectations. I hope you can consider staying with us in the future. Please do not hesitate to contact me for any further assistance. Warm regards, Licia R
8/10 Good
JINGRAN
Travelled with family and small children, Travelled with group
Thank you so much for sharing your positive feedback, it is truly appreciated. I look forward to welcoming you again in the near future. Many thanks again and Happy New Year!Warm regards, Licia R.
Unsafe location. All our cars were broken into at t hotel. The hotel itself is nice but location not so much
Farah
Stayed 1 night in Dec 2023
Response from Licia on 29 Dec,2023
Good afternoon Mr. Farah, Please accept my sincere apologies for the incident in the parking lot. I really hope you can consider staying with us in the future. Please do not hesitate to contact me directly, it would be a pleasure to ensure your experience will be more positive. Thank you again and Happy New Year!Warm regards,Licia RGSMnager
Thank you so much for sharing your positive feedback. I look forward to welcoming you in the near future. Many thanks again and Happy Holidays! Warm regards, Licia R. GSManager
10/10 Excellent
Lee
14 Dec,2023
Lee
Stayed 1 night in Dec 2023
Response from Licia on 16 Dec,2023
Thank you so much for sharing your positive feedback from your recent stay at the HVA. We look forward to welcoming you back in the near future. Warm regards, Licia RGS Manager
Well thought out rooms, very comfortable. Helpful and friendly staff.
Lynn
Stayed 1 night in Dec 2023
Response from Licia on 16 Dec,2023
Thank you so much for sharing your positive feedback from your recent stay at the HVA. We look forward to welcoming you back in the near future. Warm regards, Licia RGS Manager