Dear KatharinaThank you for the score of 5 out of 5. We are extremely happy that you had a comfortable and pleasant stay with us. Thank you for the compliments and we hope to see you again in the near future.

Thank you for staying with us!

Dear PennyYour business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We are very committed to providing our guests a safe, clean and comfortable stay. Thank you for the score of 4 out of 5. We hope to see you again in the near future.

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Thank you for your kind review!

Dear Menbere,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Dear Timothy,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest ServicesSureStay by Best Western North Vancouver Capilano

Dear Darshani,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest ServicesSureStay by Best Western North Vancouver Capilano

Thank you so much! We enjoyed having you stay with us!

Thank you so much!

Thank you so much! We enjoyed having your stay with us!

Dear GyeThank you for your feedback. We are sorry we did not exceed your expectations. Noise is one of the few elements that most hotel does not have full control of. Our property has a strict noise and damages policy. Once we received reports of noise we would be more than happy to assist you within our available resources such as moving you to another room. We wished we knew all your concern while staying with us so our team can be given the chance to better your stay.We hope you will give us another chance to serve you.

I am sorry you weren't happy with your stay, please feel free to contact us if you wish to discuss this further.

Thank you for your feedback, and especially for staying with us.

Thank you so much! We enjoyed having you stay with us.

Thank you so much for letting us know you enjoyed your stay!

Thank you so much! it was wonderful having you stay with us!

Thank you so much for staying with us!

Thank you for your honest and earnest review. Obviously our intentions didn't match up to your expectations. We do thank you for staying with us, and as expressed at departure, we implore you to discuss this further with management at your earliest opportunity.

Thank you so much for your kind review!

Thank you for staying with us, if you did have any specific concerns to discuss, please don't hesitate to contact us.

Thank you so much for choosing to stay with us. I'm sorry about the incident in the parking lot, please feel free to reach out if you wish to discuss.

Thank you for staying with us.

First, I do want to thank you for staying with, but more than that, I want to apologize for the experience you had staying with us. This obviously isn't what we want people to take away from a stay with us.Please feel free to reach out to our management team if you wish to discuss this further.

Thank you so much!

Thank you so much for staying with us!

Thank you so much for staying with us.

Thank you so much for staying with us!

Thank you so much!

Thank you so much for your review!

Thank you for your generous review. We do ask people with mobility issues or difficulty with stairs to contact us so we can try to get them on the ground floor.

I am sorry you weren't happy with your stay, please feel free to reach out to our management team if there is anything specific you wish to discuss.

Thank you for staying with us, and don't hesitate to contact us if you wish to discuss any ways we can improve.

Thank you so much for staying with us!

Dear VictorThank you for the 5 out of 5. Our team aims to go above and beyond our guest's experience. We are grateful for the feedback and we hope to see you soon in the future.

Thank you so much!

Dear KylaThank you for the score of 4 out of 5 and your compliments to our team. We appreciate your feedback. Best Western mandates that "Breakfast must be available" not necessarily complimentary. All other Best Western in Downtown Vancouver does not serve full breakfast as well to every room type. We hope you were able to try the Dedutch restaurant on the lobby that is separate from us. They have excellent choices of breakfast and lunch. Thank you for staying with us.

Dear Ian MathesonWe are very sorry to hear about your experience. We are surprised with your review as we dont often get this feeback. Thank you for bringing this to our attention. We have taken your comments seriously. Please know that our property tries our best to guard against this activity as such we have security patrolling our hotel nightly. We will communicate with our security to address this matter immediately.Thank you for sharing your time in writing this review.

Dear Guest,We thank you for staying with us. Our team wishes you approach the front desk team to inform of any concern that made your stay less enjoyable so we will be given the chance to better your stay. Thank you for staying with us. Guest ServicesSureStay Hotel by Best Western North VancouverTell: + 1 (604) 987-8185reservations@bestwesterncapilano.com

Thank you so much for your kind review. I do apologize for the cigarette smell, we'll be talking to the housekeeping department about ways to prevent this in the future.

Thank you so much for staying with us!

Thank you so much for letting us know you enjoyed your stay.

Thank you so much! We all hope you're enjoying your stay!

I do apologize that you weren't satisfied. If you wish to discuss this further with a manager, please feel free to call us.

Thank you so much for letting us know you enjoyed your stay!

Dear Stefanie,Thank you for the feedback. We hope to see you again here at SureStay Hotel by Best Western.If you need any assistance to any concern/s you have, please dont hesitate to contact us. Have a good day! Thank you!

Thank you so much! We're glad to hear you enjoyed your stay!

Thank you so much for your feedback, I have passed this onto our housekeeping staff, so they can follow up with everyone on acceptable standards.

We're always happy to hear you had a good time.