Velo-Vocha Holidays

Nice hotel for a short stay in Athens. Really well located, everything at walking distance. Room was comfortable and clean.

Location is very close to the Athens metro which was convenient. Breakfast was good and substantial. Staff was extremely helpful.

Initially, I was going to give this place 3/5 stars because when we first checked-in we were giving 2 single beds combined to make a "queen" along with a not so comfortable sofa bed that isn't really a sofa. Additionally, a lot of items had to be requested multiple times because they were not initially provided/bottles were almost empty: body wash and shampoo. However, after I complained to the front desk about my room and how I had to call front desk multiple times to get the items I needed. One of the night front desk staff listened to my concerns and immediately provided me with reassurance that they will get us a new room with said beds and items. He appreciated that we vocied out our concerns. He directed us to the manager, to make sure things were understood well after his shift. Eventually, we got an upgraded room to a King, the items I requested, an actual extra bed, 50% off at their restaurant, and great customer service. My family wished they were the ones that greeted us on the day we checked-in and not the receptionist that appeared judgemental. I am glad that although the hotel was fully booked, they were able to redeem themselves and provide us with the service we paid for