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Reviews of Mopani Lodge

3 out of 5
Mopani Lodge
560 Mopani Street, Victoria Falls

Reviews

6.6
Rating 10 - Excellent. 6 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 6 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 5 out of 24 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

8.4/10

Amenities

6.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alan

Stayed 1 night in Jan 2024
Response from Tadiwa on 24 Jan,2024
Thank you for taking the time to provide a rating for your experience. We appreciate your feedback and are pleased to hear that you had a positive overall experience with us. If there are specific areas where we can improve or if you have additional comments in the future, we welcome any input to enhance your future visits. We look forward to the opportunity to host you again.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tadiwa on 1 Nov,2023
Thank you for staying with us Jamie. It was lovely hosting you.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a relaxed, rustic feel to it which is appealing. The staff were all excellent, especially Mabel. The breakfast was also good, the family room a reasonable size fror 3 adults, but the bathroom was a bit small and the door wouldn't shut. The Lodge's restaurant was not functioning when we were there which could have been a problem; however, there is an excellent restaurant about 200metres away and an adjacent convenience store. Overall, a very pleasnt 5 nights.
Stayed 5 nights in Sep 2023
Response from Tadiwa on 27 Sept,2023
Greetings Keith,It's wonderful to hear that you enjoyed the relaxed, rustic atmosphere of the property and that the staff, especially Mabel, provided excellent service during your stay. We appreciate your feedback regarding the room size and the bathroom door issue; we'll certainly take that into consideration for improvements.We apologize for the restaurant not being operational during your visit, but we're pleased to know that you found excellent dining options nearby, as well as a convenient store nearby. Your overall experience of a very pleasant 5 nights is important to us, and we hope to welcome you back for another enjoyable stay in the future.Thank you for choosing Mopani Lodge and for sharing your feedback. If you have any further comments or questions, please don't hesitate to reach out.

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a welcome surprise to discover Mopani Lodge. We are full-time travelers who last-minutely reserved this lodging to see the falls. We had no idea what to anticipate, but I could tell they were top-notch from our first email exchange. When I originally inquired about getting from the airport to the resort, we quickly received an answer. The quick response time is really uncommon. We had excellent customer service from the moment we arrived till the moment we left. When visiting Victoria Falls, Tadiwa was the best at selecting attractions and restaurants. He even provided us with rides to the bank, to a resturant, and the bus station. He even helped us with purchasing tickets to our next destination. He truly values his visitors and goes over and above to make sure they have a memorable time while visiting the Victoria Falls. The entire time, there was a clear emphasis on providing excellent customer service. We spent the majority of our time at the lodge due to our busy schedules at work and mainly because the service was so excellent. At the lodge, we ate breakfast and dinner. The chefs made sure to inquire about any dietary constraints we might have. The meals were delicious. Throughout our entire visit, everyone at Mopani Lodge made us feel completely at home and at ease. They really do value their guests. The lodge is neat and tidy. The pool there is cleaned every day. Moreover, they provide laundry services. They have all of your needs met and more! Booking a
Stayed 8 nights in Aug 2022
Response from Lindah on 12 Aug,2022
Thank you Darrell. It was such a pleasure hosting you. We wish you safe and joyous travels and a happy return to Mopani Lodge.

10/10 Excellent

Tomeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff loved the atmosphere wonderful dining selection
Stayed 3 nights in Jul 2022
Response from Tadiwa on 27 Jul,2022
Thank you for staying with us Tomeka. Your feedback is appreciated. We hope you had a safe travel.

10/10 Excellent

Tendai Marrienne Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Lodge our host went above and beyond to ensure we had a good stay. The staff was very helpful and attentive, no matter the requests we were always met with smiles. They also recently renovated their rooms and they looked beautiful. It is ideally located as it is nestled amongst other popular lodges and is close to town. We felt safe throughout our stay. They have a nice and well looked after swimming pool, I managed a few dips but the weather was too cold when i visited for me to fully enjoy it :') I will definitely stay with them again and I highly recommend them.
Stayed 4 nights in Jun 2022
Response from Tadiwa on 16 Jul,2022
It was such an honour to host you. And we wish many happy returns. We look forward to your next stay.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Older property, but very clean and comfortable. Extremely nice staff.
Stayed 1 night in Jun 2022
Response from Tadiwa on 9 Jun,2022
Thank you for staying with us it was a pleasure hosting. Your feedback is extremely valuable and we will use it to improve.

4/10 Poor

Frances, London

Disliked: Staff & service, property conditions & facilities
Disappointing hotel although quite nicely located.
The room was clean enough but there .was no deep bath or fridge, as described, in our room. I did not see any fitness centre either. The restaurant room was dismal and the breakfast was basic and without choice. We were there for 3 days and in the evening we had to go and search out someone to come and make us some dinner. An omlette seemed to be the limit of their culinary skills. However, the most important issue was the lack of communication. Firstly, before we left for Zimbabwe, I enquired about their airport shuttle service but got no reply. On arrival, we made our own way to the hotel only to be told that they had sent somebody to collect us. The worst thing was they booked us a taxi for 6am to take us to another hotel where we were joining a 4 week safari across East Africa. It didn't come and it was only due to the kindness and luck that some builders arrived at the lodge and gave us a lift in their truck. Otherwise, we would have missed our trip!!
Stayed 3 nights in Aug 2018
Response from Reservations on 2 Mar,2020
Good day Frances. We apologise sincerely for you terrible experience, we appreciate your feedback and we will use it to improve our services. Kindly note that Mopani Lodge is under new management and who are working to ensure this does not happen to our clients in the future.

6/10 Okay

John, Hertfordshire UK

Liked: Cleanliness, staff & service, room comfort
Useful connection to activities company
Mopani Lodge is ok as a place to stay. Reasonable comfort and some good facilities, e.g. a swimming pool. It is located about 4 km from the centre of Vic Falls which means it is peaceful but not walkable for restaurants etc. However, staff are helpful with transport when needed. Breakfast is basic. For us, by far its biggest plus point is that it seems to be part of Falcon Safaris, with whom we had booked a number of activities. As part of the same company, all the practicalities worked like a dream, from airport shuttle service, to guided tours of the falls, sunset river cruise, and Chobe national park. This was what really made our trip the huge success it was, and being based at Mopani Lodge was a winner. This was a special trip for us to celebrate our golden wedding, and it more than met our expectations.
Stayed 3 nights in Jul 2018
Response from LESLEY on 16 Aug,2018
Thank you John for your review , It was also a pleasure to host you at Mopani. We happy to learn that you enjoyed the activities organised by Falcon as having enjoyed your stay at our lodge.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, reasonably priced
The room was clean. The staff was very friendly. They had a 24 hour security guard. 20 minute walk to town. Good breakfast
Stayed 1 night in Dec 2017
Response from Gertrude on 19 Apr,2018
Thank you for your feedbak

10/10 Excellent

Rob & Joyce, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel in suburbs of Vic Falls
Mopani lodge was associated with Falcon tours so that even though the lodge was in a quiet situation your were organized efficiently and on time for every event
Stayed 3 nights in Oct 2017
Response from Reservations on 2 Mar,2020
Thank you Rejoice and Rob for your feedback. Your response is valuable to us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lovely people at the hotel Nice and clean pleasant walk to town
Response from Reservations on 2 Mar,2020
Thank you for staying at Mopani. We are glad your stay was pleasant.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The lodge should improve on the cleaniliness of the kitchen and utensils.

6/10 Okay

Joseph

Liked: Cleanliness
Disliked: Room comfort
satisfactory

2/10 Terrible

vince, Los Angeles, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
Arrived at the lodge and copy of reservation was given to the staff. The staff was a bit puzzled of our arrival and made a couple of phone calls. It turns out that they were all booked, but the rooms in the bottom floor were unoccupied with the doors open. A lady arrived and said that we're being moved to the lodges sister company, guest house. It was inconvenient because we has to change all of our shuttle pick up for our activities in Victoria Falls. Careful booking Mopani Lodge.

2/10 Terrible

James, Cupertino, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
NOT worthy of 3-stars - 1 star at best
No air conditioning, no screens, holes in the mosquito netting and only for one bed. This is one star at best. My wife had dozens of mosquito bites in the morning. I can't imagine how this place got a 3-star rating.

6/10 Okay

Anya

Liked: Staff & service, room comfort
Nice stay
Mopani Lodge is about a 20-minute walk from the centre of Victoria Falls. We were met promptly at reception and shown to our room, which was on the second floor. It had a fan, and mosquito nets, which was good as the windows didn't have screens. The wifi was a little slow, but worked. The breakfast in the morning was more than I expected - bacon, eggs, toast and baked beans.

2/10 Terrible

DERGHAM, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miserable Accomodation!
The three of us arrived this hotel and to our surprise we found an absolutely unexpected from Hotels.com to recommend such accommodation to anyone. So, two of us immediately found a room in one of the hotels in Victoria Falls. We could not find another room for the third person who had to stay in this hotel. We had to pay extra. We will submit our expenses and request, as one of your long time customers, to refund our payments. There is no A/C, balcony door did not close allowing mosquitos indoor, towels and bed sheets were not replaced on daily basis, stairs are safety hazard, dirty kitchen... Your cooperation will be appreciated! D. Aqiqi

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
it was ok, but needs to mordenise the hotel. eg. buy a microwave since they do not provide lunch and dinner.

8/10 Good

Filipe, Maputo, Mozambique

Liked: Cleanliness, staff & service, room comfort
EXCELLENT STAY
Staff Eddie, Douglas and the always present Terrence made our short stay amazing. Family room very convenient. Arriving to Vic Falls with no tours pre-booked, in half an hour every thing was booked, with the special help of Terrence, quicker than in any travel agency with recommendations to the best ones during our short 3 days stay. Located in Victoria Falls residential area, 2km away from city center. A shuttle is always available to move you by a small fee.

6/10 Okay

SHIGEO, TOKYO

Disliked: Staff & service
The hotel where breakfast is good
I had trouble looking for the location of the hotel.
Stayed 1 night in Aug 2017
Response from Resevervations on 2 Mar,2020
Thank you Shigeo for your response. We have since improved our wifi coverage since your last visit because of such valuable feedback.

6/10 Okay

パッキャオ, パックンド

Liked: Cleanliness, staff & service, room comfort
pacman
Mopani stuff purpose to be very kind. Douglas and Clean woman were good hospitality and good service,but Reception woman very bad hospitality. Mopani likes stuff.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stadtrand von Victoria Falls/Zimbabwe.
Wir hatten ein Familienzimmer mit 4 Betten gebucht. Aber nur 2 Doppelbetten wurden zur Verfügung gestellt. Das Personal war sehr höflich und nett. Das Frühstück varierte jeden Tag. Handtücher wurden täglich gewechstelt. Eine Sanierung wäre aber notwendig. Wird aber schwierig da es in Zimbabwe liegt. Hier ist alles viel schwieriger zu organisieren. Haben auch angebotene Ausflüge genutzt und da wir zu viert waren, wurde uns auch ein Diskount gewährt (Fahrt in den Chobe NP nach Botswana). Nach einer Sanierung würden wir wieder buchen, vorher aber nicht. Preise müssen in US-$ bezahlt werden.

2/10 Terrible

Natascha, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auf keinen Fall!!!
In dem Hotel gibt es keinen Pool, keinen Kühlschrank, keinen Zimmersafe, keinen Shuttletransfer, keinen Flughafentransport, keinen Schreibtisch auf dem Zimmer, kein kostenloses Frühstück und kein freies Wasser. Die Zimmer sind dreckig, das Bettzeug war nicht gewaschen. Der Manager hat mich, nachdem ich nach einem Shuttle fragte wüst beschimpft und mich rausgeschmissen. Auf gar keinen Fall! Wifi funktioniert nur hin und wieder mal und dann sehr schlecht und schwach. Horrible! No pool, no fridge, no safe no shuttle or Airport Transfer, no breakfast, no free bottled water. Aggressive Manager. Dirty!