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Reviews of The Lilygate

4 out of 5
The Lilygate
2, Olubunmi Owa Str, Lekki Phase 1, Lekki

Reviews

8.2

Very good

Rating 10 - Excellent. 49 out of 113 reviews" "
Rating 8 - Good. 40 out of 113 reviews" "
Rating 6 - Okay. 13 out of 113 reviews" "
Rating 4 - Poor. 6 out of 113 reviews" "
Rating 2 - Terrible. 5 out of 113 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Celia Ifeoma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Clean
Stayed 3 nights in Dec 2023

6/10 Okay

Baiyan

Business traveller, Travelled with group
Liked: Cleanliness
The hotel is overall OK. One major problem is the party at the balcony. It was very loud till late night everyday. Could not sleep quietly
Stayed 1 night in Nov 2023

4/10 Poor

Francis

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice nigerian style
It was a good experience. The staff is nice and most of them well prepared. They represent the nigerian culture which is amaizing. Very nice facilities, and they're now remodelating to keep updated.
Stayed 5 nights in May 2023
Response from Lilygate Hotel Teams on 31 May,2023
Dear Mr Hugo,Thank you for staying with us,we really appreciate your feedback and we look forward to see you again. Thanks.

8/10 Good

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Better than average
The overall is good. Main problem was the room. The air conditioner was not working well and was also very noisy. They tried to fix it but still.
Stayed 3 nights in May 2023
Response from WILLIAM KEMBOI - GENERAL MANAGER on 8 May,2023
Thanks for staying with us. We value your comment and management will ensure that everything is in order next time to surpass your expectations

8/10 Good

Hugo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Better than many
Hotel above the average in the area. One of the few accepting cards. They have multiple social areas. Only maintenance should improve (showers, a.c.)
Stayed 2 nights in Apr 2023
Response from Lilygate Hotel Teams on 6 May,2023
Dear Mr Pessoa,We want to appreciate you for choosing Lilygate Hotel,we apology for any negative issue you had during your stay with us and we promised to do more better on your next visit. Thanks.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My and my wife's stay at the Lilygate was first-class from start to finish! The service and friendliness of the staff was excellent! The decor and presentation of the hotel was beautiful, with lots of African-inspired art work throughout! The food was amazing, well-presented and freely available at any time, including room service. We had breakfast include which was a seamless process to sign for everytime we ate. The rooms were beautifully presented and outfitted with all the basic amenities needed such as toiletries, a safe, fridge and also had a small balcony. There were some minor issues such as the air conditioning unit having some condensation which dripped but when told about this, the front desk staff explained what we needed to do (vent the room from time to time due to the humidity) and the problem was resolved. The hotel was very safe, with security staff at the main gates. The local area itself was very safe and well-outfitted as well with numerous grocery stores, restaurants and bars, hair salons and any other things you may need. The hotel also has a well-maintained pool and gym with an excellent personal trainer. There is also an outdoor bar and grill with great food and nightly entertainment which is first-class! I highly recommend staying at the Lilygate and definitely will be back!
Stayed 8 nights in Mar 2023
Response from WILLIAM KEMBOI - GENERAL MANAGER on 11 Apr,2023
Thanks David for sharing this memorable experience with us. We at Lilygate take pride in ensuring guest comfort at all times, making sure that we surpass their expectations.We look forward to hosting you again and again.

4/10 Poor

jumobi

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Lilygate Hotel Teams on 6 May,2023
Dear Jumobi,Thank you for staying with us and we promised to improve more better on services. Thanks.

4/10 Poor

Elizabeth, Canonsburg

Construction noise every day and loud music every night. Shower would repeatedly flood bathroom.
Stayed 9 nights in Feb 2023

6/10 Okay

Iseoluwa

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this The Lilygate for a week and I loved my experience! The staff are so friendly and the atmosphere is relaxing. Some aspects of my standard room could be updated but overall this is a wonderful hotel.

10/10 Excellent

Sharron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel every time I’m in town I love it.
Stayed 3 nights in Sep 2022
Response from GM on 27 Sept,2022
Thanks for the kind words. See you back soon. :)

6/10 Okay

Christina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel staff was amazing. The hotel lobby and food options are good. The cleaning is not the best. Upkeep of property not good. I changed rooms 2 times. Shower is poorly designed.
Stayed 4 nights in Aug 2022
Response from GM on 27 Sept,2022
Madam, We respect your kind words; and your observations on the cleanliness & shower design. We can confirm that refurbishment is ongoing in the property and expect all rooms to be concluded in Spring of 2023. We hope to welcome you back on your next visit to Lagos.

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Amazing
Stayed 14 nights in May 2022
Response from Shijil Unnikuttan on 11 Jun,2022
Thank You

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming!
Amazing!
Stayed 1 night in May 2022
Response from Reservation Team on 12 Jun,2022
Thank you for your review! We look forward to having you with us again

8/10 Good

Della

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lilygate party place
Small basic room but I like it here due to convenience getting around Nice breakfast selections One issue waitresses by the pool is always incompetent they don’t know anything about alcohol.
Stayed 2 nights in May 2022
Response from Reservation Team on 16 Jun,2022
Dear Guest, We thank you for your honest feedback. Your raised concerns will be looked into.

10/10 Excellent

Sharron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so clean, smells good and the staff has such great service I would recommend this place to anyone who is traveling from a different country!!!!! Really had great customer service!!!
Stayed 1 night in May 2022
Response from Reservation Team on 12 Jun,2022
We are glad you had a wonderful experience with us. Please come again!

2/10 Terrible

Folasade, Weston

Travelled with family, Business traveller
Disliked: Staff & service, amenities
This property is just ok. The staff was rude and unfriendly. They are just plain rude.
Stayed 7 nights in Mar 2022

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff customer service and cleanliness
Stayed 1 night in Jan 2022

8/10 Good

temi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Dec 2021
Response from Shijil Unnikuttan on 21 Dec,2021
Thank you very much for enjoying our hospitality.

8/10 Good

Glanville Einstein

Business traveller
Liked: Cleanliness
The hotel is certainly one of the better hotels in Lagos. The rooms were well appointed and the conference facilities were good. Food was a bit repetitive and staff were sometimes a bit aggressive in trying to push you to buy drinks or food in the bar, lounge and pool areas, when all you want to do is just have a peaceful relaxing time. The impression created was that staff must use every opportunity to maximise revenues. I was also not impressed with the laundry service. Given the cost for washing and pressing, I was surprised to discover that they use cheap key soap for the washing, which came back smelling not too good.
Stayed 9 nights in Oct 2021

10/10 Excellent

IKENNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very helpful and friendly. It's a secured property with multiple onsite security guards onsite. Breakfast and dinner buffet was a mixture of local Nigerian dishes and international foods -- good selection. At the moment, I can't think of a negative remark. It's my second stay at the property.
Stayed 2 nights in Aug 2021
Response from Shijil Unnikuttan on 31 Aug,2021
Dear Esteemed Guest, Thank you very much for enjoying our hospitality and your kind review. We are looking forward to welcoming you back soon

8/10 Good

Oyindamola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lilygate
Staff were pleasant, accommodating and checked me in early without a fee. Lovely service as always.
Stayed 1 night in Apr 2021
Response from FOM on 24 Jun,2021
Dear Valued Guest, Thank you for enjoying our hospitality, and for giving us the privilege to serve you. We look forward to seeing you again.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Superior rooms are extremely small TV is not clear AC is barely cold Water has a foul odor Had to ask to speak with manager just to get a pijama. Noise from a club opposite
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First visit, good impression. The hotel is clean and located in a good location, staffs are professional and always ready to assist. I will recommend hotel to everyone
Stayed 1 night in Apr 2021

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Shijil Unnikuttan on 7 Apr,2021
Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Shijil Unnikuttan on 7 Apr,2021
Thank you

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Meals were sub standard. Staff at entrance were rude and unhelpful. Temperature checks were being done on the hand. Morning room service was very slow. Otherwise, very well presented hotel.
Stayed 1 night in Feb 2021
Response from Shijil Unnikuttan on 1 Mar,2021
Dear Esteemed Guest, Thank you very much for your kind review and apologies for what you have gone through.The management is taking the service negligence seriously and will make sure its not been repeated again. Kindly grand us an second chance in your next visit, will make sure you see the difference. Thanks & Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise!
Excellent experience at the Lilygate hotels. Great customer service.
Stayed 5 nights in Jan 2021
Response from Shijil Unnikuttan on 8 Feb,2021
Thank You very much

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas holiday
A good hotel in a high end part of Lagos. It took about 30 minutes to check in, the official that handles 3rd party bookings was not available as at time of my check-in. Otherwise, no other major issues.
Stayed 5 nights in Dec 2020

10/10 Excellent

Elias

Stayed 7 nights in Dec 2020
Response from FOM on 6 Jan,2021
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good . Close to where I wanted to be
Stayed 1 night in Dec 2020
Response from FOM on 6 Jan,2021
Thank you for the review.

6/10 Okay

Oyinda, London

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Hotel itself was decent...centrally located in Lekki. Cleanliness was average. My bad experience was primarily with the staff. I got woken up in the middle of the night by reception due to calls being routed to my room by mistake which was annoying. This happened twice. Also, I believe I was profiled when going out for a walk early in the morning...I was stopped and questioned about my being there. The male staff in particular ignored me whilst always acknowledging my husband as if I was invisible. It all just seemed very backwards.
Stayed 2 nights in Dec 2020
Response from Reservations on 31 Dec,2020
Dear Guest, Thank you for your review. Sincere apologies about the experience you had. Be assured that concerned issues raised will be addressed accordingly.

10/10 Excellent

Eseosa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Content but can be more
There are no allocated parking spots for lodgers. Some times you may drive in to find out there is no space.
Stayed 1 night in Nov 2020
Response from Shijil Unnikuttan on 25 Nov,2020
Dear Eseosa, Apologies for what you have gone through, we are working on the parking issue to be sorted out.Thank you very much for enjoying the hospitality.Looking forward for your next visit.

10/10 Excellent

JUBRIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020
Response from Shijil Unnikuttan on 3 Nov,2020
Dear Esteemed Guest, Thank you very much for enjoying our hospitality and your great review score.We looking forward for our next chance to welcome back soon.

8/10 Good

Bode, Seattle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel. Very tense environment due to micro managing by leadership.
Stayed 1 night in Oct 2020
Response from Shijil Unnikuttan on 28 Oct,2020
Dear Bode, Thank you very much for your review and observation.We will surely look into and correct the needful for our every guest to enjoy our hospitality. Guaranteeing you that on your next visit, surely will observe a big difference.

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Shijil Unnikuttan on 27 Oct,2020
Dear Kennedy, Thank you very much for enjoying our hospitality and your great review. We looking forward for our next opportunity to welcome you back.

10/10 Excellent

Ven Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing . Staffs were great especially the dining room staffs.
Stayed 7 nights in Oct 2020
Response from Shijil Unnikuttan on 14 Oct,2020
Dear Esteemed Guest, Thank you very much for enjoying your hospitality. We will surely convey your appreciation to our dinning room staffs. Waiting our next opportunity to welcome you back to Lilygate Lagos. Thanks & Regards

8/10 Good

OYINKANSOLA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2020
Response from Shijil Unnikuttan on 14 Oct,2020
Dear Esteemed Guest, Thank you very much for enjoying our hospitality.We looking forward for our next opportunity to welcome back. Regards

10/10 Excellent

Ken, Lagos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely hotel. Staff, room, amenities are top notch. Will surely visit again.
Stayed 1 night in Sep 2020
Response from FOM on 23 Sept,2020
Thank you very much for the review. We appreciate it and look forward to having you back.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2020
Response from FOM on 23 Sept,2020
Thank you

8/10 Good

Patrick, Port Harcourt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice Nice. Had fun. Was a good weekend. Would recommend
Stayed 2 nights in Aug 2020
Response from FOM on 23 Sept,2020
Thank you very much. Look we look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from FOM on 23 Sept,2020
Thank you

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2020
Response from FOM on 5 Jun,2020
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs. Awesome place.. always feel at home here. Best in Lekki Phase 1 i believe.. You will never go wrong here
Stayed 2 nights in Jan 2020
Response from FOM on 1 Jun,2020
Dear Esteem guest. Thank you for sharing your experience and thoughts about our service. We look forward welcome you again.

6/10 Okay

Verified traveller

Liked: Staff & service
I stayed here February 2020. Check in was good and the staff were nice and polite. Breakfast was also quite good. The general cleanliness was ok, however, the shower curtains are looking really tired, stained and worn.
Stayed 1 night in Feb 2020

8/10 Good

OLADIRAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevator
The Elevator space is too small and lack of luggage space.
Stayed 1 night in Jan 2020

2/10 Terrible

fortune

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Titilope

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2019