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Reviews of Victoria Crown Plaza Hotel

4 out of 5
Victoria Crown Plaza Hotel
292B Ajose Adeogun Street, Victoria Island, Lagos

Reviews

7.8

Good

Rating 10 - Excellent. 42 out of 120 reviews" "
Rating 8 - Good. 36 out of 120 reviews" "
Rating 6 - Okay. 29 out of 120 reviews" "
Rating 4 - Poor. 8 out of 120 reviews" "
Rating 2 - Terrible. 5 out of 120 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

haidrat toyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for shopping especially with a car.Need more choices in breakfast. Staff was excellent and helpful. Room always cleaned and well tidy. Will recommend it to anyone
Stayed 6 nights in Feb 2024
Response from Front Office Manager on 24 Feb,2024
Dear Toyin, Thank you for your feedback. We will improve on our breakfast choices and make a more memorable stay on your next stay. Thank you again

8/10 Good

Cynthia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful Hotel not to far from attractions. The only thing that was my concern is evening outside not really safe if walking. Other then that my stay was good.
Stayed 2 nights in Oct 2023
Response from promise vcp on 3 Nov,2023
thanks

8/10 Good

TECHKRAFT INDUSTRIES P LT

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Victoria crowne Plaza
Its a good hotel with good service, my 2nd stay here
Stayed 3 nights in Sep 2023
Response from VCP on 6 Oct,2023
Thanks for your kind words, we are happy to welcoming you back to the hotel

6/10 Okay

Sheila

Liked: Staff & service
The
Stayed 2 nights in Aug 2023
Response from GM on 19 Aug,2023
Dear Madam Sheila, We are sorry if we did not meet with your expectations on this occasions. I see your review is not complete. Perhaps you can elaborate on the issues during your stay. Thank YouMorten Ebbesen General Manager

10/10 Excellent

Lio

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Adanne

Stayed 1 night in May 2023

10/10 Excellent

Nina, San Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property
Stayed 1 night in Apr 2023
Response from Amanda on 6 May,2023
Thank you, for staying with us. we are delighted by your king words and we can't wait to welcoming you again at Victoria crown plaza hotel.

6/10 Okay

Stephen charles Smotts

Travelled with family
Liked: Cleanliness, staff & service
Air conditioning was broke. They out me in the wring room the first night with a broken ac. Moved me to a new room due to broken ac. Still wrong room. Ac broke at 3 am.. moved me to the right room the next day and the ac worked 40 percent. They brought me a fan and thats how i finished my time there, under a fan. The staff was courteous and very helpful
Stayed 6 nights in Feb 2023

10/10 Excellent

Micheal

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great reception
Stayed 2 nights in Jan 2023

6/10 Okay

Olivier

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023

2/10 Terrible

Patrick

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Staff was wonderful. Always smiling and willing to assist.
Stayed 9 nights in Aug 2022

6/10 Okay

Vinayak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything else, except: 1. Restaurant is not well equipped to make the foods that are offered on the menu. Half of the items I ordered, I was told they are not available at the moment. 2. They play a loud music in all hallways and lobby 24 hours, which is irritating; and I don't know why? Even when you go to bed at night, the music keeps playing. I personally had to call them every night and ask them to turn off the music as people need to sleep quietly.
Stayed 7 nights in Sep 2022

6/10 Okay

Della

Liked: Staff & service, room comfort
Nice but needs improvements
Nice rooms and big. Good breakfast selections. Only problem I had is the power, it goes out a lot more than 30 minutes or so. Bugs is also an issue (cockroach)
Stayed 2 nights in May 2022

10/10 Excellent

Kanya

Stayed 9 nights in Apr 2022

10/10 Excellent

TAKIYAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Johnpaul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
JP
There was no hot water coming from the shower, washroom door can’t close, AC is advance fan nothing good to talk about. Customer service perfect every other things about the room is nothing good to talk about.
Stayed 3 nights in Feb 2022

10/10 Excellent

OLUSOLA, Gbagada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The attitude of the staff has been pleasant
Stayed 1 night in Feb 2022

10/10 Excellent

Janell

Stayed 1 night in Dec 2020

2/10 Terrible

Chenlingzi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Inhabitable.
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel, clean and great service
Stayed 3 nights in Jan 2021

2/10 Terrible

Alex

Business traveller
Disliked: Staff & service, room comfort
Unpleasant Stay!
My room Air-conditioner was not working, I complained to the hotel staff, they came, fumbled with the AC Regulator without fixing the issue. Also the walkway leading up to the room has a stagnant pungent smell, hot and uncomfortable. The in dining restaurant had soiled linen on the dinner table. I checked other tables and it was a reoccurring theme, so me and my wife decided to leave for another restaurant and check out from the hotel the next day ASAP! The hotel is located in a prime area of Victoria Island and as such the current management aren’t maximizing the full potential the surrounding real estate has to offer. The hotel is in serious need of investment and renovation.
Stayed 9 nights in Dec 2020

8/10 Good

Eghosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly , they willing to assist not matter what !
Stayed 6 nights in Dec 2020

6/10 Okay

Ayodele

Business traveller
Stayed 2 nights in Dec 2020

8/10 Good

Ayodele

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2020

8/10 Good

VerifiedTravel, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe property. Polite staff and generally good infrastructure. Foyer could do with more lighting though to make it more welcoming.
Stayed 3 nights in Sep 2020

10/10 Excellent

Adedamola

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. I love the vibe I get as soon as I walk in the hotel. The only down fall this time, was that the A/C wasn’t blowing as cold as my last stay, but I managed. VCP hotel will always be my go to in Victoria island, Lagos.
Stayed 8 nights in Feb 2020
Response from VCP H on 28 Feb,2020
Dear Esteemed Guest, Thank you for taking the time to write us a feedback. We appreciate your comments and look forward to your next stay already. Wishing you the very best.

10/10 Excellent

JOHN ABAYOMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from VCP H on 13 Feb,2020
Dear Mr. Abayomi, Thank you for taking the time to write us a feedback. It was such a pleasure to have hosted your stay and we look forward to your next stay already. Wishing you the very best.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good but can be better
Place is pretty decent. Breakfast could be better And needs urgent work on getting rid of the Mosquitos because it was just unbearable.
Stayed 8 nights in Jan 2020
Response from VCP H on 21 Jan,2020
Dear Esteemed Guest, Thank you for taking the time to write us feedback. We appreciate your comment and assure you that the inconvenience mentioned has been dealt with. We all are doing our best to ensure that you have nothing short of perfect on your future stay with us. Wishing you the very best and looking forward to welcoming you back. Best regards,

10/10 Excellent

Othman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from VCP H on 10 Dec,2019
Dear Othman, Thank you for taking the time to give us feedback. It was such a pleasure to have hosted your stay in Lagos and we look forward to many more visits. Wishing you the very best.

8/10 Good

wentworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lagos
great stay food not so good great location
Stayed 3 nights in Jun 2019
Response from VCP H on 2 Dec,2019
Dear Wentworth, Thank you for taking the time to write us a feedback. We assure you that your comments motivate us to serve you better and we look forward to making your next stay even more pleasant. Wishing you the very best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
I was able to check-in early. The staff were very friendly and on-hand to deal with every request. They made sure I enjoyed my stay through their personable approach.
Stayed 5 nights in Oct 2019
Response from VCP H on 21 Oct,2019
Dear Esteemed Guest, Thank you for taking the time to write us feedback. Your kind comments encourage us to work even better and we look forward to hosting your future stay with us. Wishing you the very best.

10/10 Excellent

EileenC., Cape Coral, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very polite and friendly. Housekeeping checks up on you twice a day to make sure you have everything you need; I really like that! The room was extremely comfortable and super clean. The hospitality was outstanding in my opinion. This was my first trip to Lagos from Florida and I will definitely stay there again without a doubt.
Stayed 16 nights in Sep 2019
Response from VCP H on 1 Oct,2019
Dear Eileen, Thank you for taking the time to give us feedback. It was such a pleasure to have hosted your stay with us and we can't wait to have you back. wishing you the very best.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was checked into a wrong room, I can't tell if that was a mistake from Travelocity or from the hotel
Stayed 1 night in Sep 2019
Response from VCP H on 21 Nov,2019
Compliments of the day to you Sir / Ma'am. We are sorry to hear about this and sincerely apologize for any inconvenience this may have caused you. We hope you give us another chance to make it up to you on your next stay. Wishing you the very best.

8/10 Good

Adewale, Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, helpful and very accommodating. The restaurant needs an upgrade to more American dishes.
Stayed 9 nights in Sep 2019
Response from VCP H on 28 Sept,2019
Dear Adewale, Thank for taking the time to write us a feedback. It was such a pleasure to have hosted your stay with us and we look forward to your next stay already. Please be assured the Team is working hard to ensure that we serve you better at all time. Wishing you the very best.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom was not up to the basic standard. My bathroom looks and feel were irritating. The walls were covered with black greenish gross stain. The bathroom needs total renovation. I had a very displeasing experience taking my shower.
Stayed 3 nights in Sep 2019
Response from VCP H on 24 Sept,2019
Dear Esteemed Guest, Thank you for taking the time to give us your feedback. We are sorry you had such experience and are currently investigating this issue as it is new to our knowledge. We will like to make this up to you if you give us the chance to. Once again, we are sorry you had such experience and appreciate that you chose to stay with us in the first place. Wishing you the very best.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from VCP H on 20 Sept,2019
Dear Esteemed Guest, Many thanks for taking the time to give us feedback. We look forward to hosting your next stay with us. Best regards,

8/10 Good

Somduth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VCP HOTEL REVIEW
Nice hotel with good facilities that needs some more maintenance. Due to regular power cuts, the generator is running most of the time. So, pls avoid rooms facing the main roads as its really loud on the lower floors... Instead, choose a room facing the backyard if you like quietness and taking a room on the 1st or 2nd floor.
Stayed 2 nights in Aug 2019
Response from VCPH on 6 Sept,2019
Dear Somduth, Thank you for taking the time to give us feedback. We appreciate your comments and look forward to making your next stay with us even better. Wishing you the very best in all your endeavors.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from VCPH on 22 Aug,2019
Dear Deborah, Thank you for taking the time to give us feedback. We are glad you had a great stay with us and look forward to making your future stay even better. Best regards,

6/10 Okay

chukwuma

Disliked: Staff & service
Still wondering the basis for 4* by Hotel.com
I hardly give reviews on Hotel.com but I wouldn't want first time users to fall victim and be deceived by the 4* rating. Firstly, this hotel is overpriced for the facilities and standard. I was there only for a night on short business trip. the first room I was given had 2 major issues: the television was not functional - yes, television. The wifi only works through the the television. Basic toilet provision like dental kit was not made available. my room was changed, this time, no spare power socket to charge my phone. These issues are taken for granted in facilities that are priced much less. Only two things to cheer - friendly staff and rich buffet breakfast which was complimentary. Overall, I don't recommend it.
Stayed 1 night in Aug 2019
Response from VCPH on 21 Aug,2019
Compliments of the day to you Sir. Many thanks for taking the time to write us a feedback. We are constantly working better to ensure our guest satisfaction. Please be assured that your comments are taken seriously and will motivate us to serve you better. Wishing you the very best,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel close to everything.
Overall nice hotel with a decent breakfast. Really rather tiny outdoor swimming pools. However, it was a nice stay
Stayed 2 nights in Jul 2019
Response from VCPH Team on 23 Jul,2019
Dear Esteemed Guest, Thank you for taking the time to feed us back. We are glad that to chose us to host your stay in Lagos and hope to see you soon. Wishing you the very best!

10/10 Excellent

OTOVWE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from VCPH on 19 Aug,2019
Dear Otovwe, Many thanks for taking the time to give us feedback. It was such a delight to have hosted your stay and we look forward to having you back already. Wishing you the very best in all your endeavors.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer service Extra browny points to the manager Omotola
Stayed 4 nights in Jul 2019
Response from VCPH on 12 Jul,2019
Dear Esteemed Guest, We are glad you had a great stay with us and look forward to ensuring that your next stay is even better. We hope you had a pleasant flight back home and wish you the very best in your endeavors. Best regards,

6/10 Okay

Carly, St louis

Travelled with partner
Liked: Staff & service
The location and staff were the best things about the hotel. The food at breakfast was terrible and the condition of our room was poor. It was not clean and had wall paper coming off the walls.
Stayed 8 nights in May 2019
Response from VCPH Team on 4 Jul,2019
Dear Carly, Thank you for taking the time to write us a review. It's to hear that you had a less than perfect stay with us. We apologize for any inconvenience you may have experienced and assure you that our team is working hard to ensure we deliver you nothing less than awesome hospitality during your next stay with us. Wishing you the very best and hope you give us another chance to make this up to you. Best regards,

6/10 Okay

Austin, Spring, Texas

Business traveller
Liked: Staff & service
Disliked: Amenities
Room was spacious. Property is old and items in room are falling apart. Too many power fluctuations. Towels are old and somewhere between light brown and white. Gym was poor.
Stayed 4 nights in Jun 2019
Response from VCPH Team on 3 Jul,2019
Dear Austin, Thank you for taking the time to give us feedback. We appreciate your review and are sorry you had a less than perfect stay with us. Please be assured that our team is working hard to ensure that you have nothing less than a perfect stay with us on your next stay. Wishing you the very best.

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2019
Response from VCPH on 24 Jun,2019
Dear Esteemed Guest, We apologize that you had a less than perfect experience at our property. It is sad you hear that you are not satisfied with your stay and we hope you give us another chance to make it up to you. Wishing you the very best,

8/10 Good

Ozoemena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was nice for the short stay. Good wifi service
Stayed 1 night in May 2019
Response from VCPH Team on 20 May,2019
Dear Ozoemena, Thank you for taking the time to give us a review, we are glad you had a pleasant stay with us. We look forward to seeing you again and we thank you for choosing Victoria Crown Plaza Hotel.

8/10 Good

qudus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with European standards
I enjoyed staying at the hotel, from the security to the reception, and the cleaners are carried out their duties accordingly. Apart from the water that sometimes become yellowish, and I was displeased when water ceased for 39 minutes on my last day, though they apologised and have warned through the TV messaging but I was already in the bath covered in soap. Everything else is great just to mention their food is a bit pricey! lol
Stayed 12 nights in May 2019
Response from VCPH Team on 20 May,2019
Dear Esteemed Guest, Thank you for taking the time to give us a review, we sincerely apologize for the discoloration and shortage in the water, we look forward to seeing you again and we assure you our team is working hard to ensure your next stay is better than your last. Thank you for Choosing Victoria Crown Plaza Hotel, your comfort is our ultimate goal.

6/10 Okay

John, Liverpool

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel totally let down by the food!
Hotel is nice and clean but service from kitchen is appalling! Food takes an age to arrive and then you get either something inedible or something missing half the ingredients that should be present! You are met with the usual, "this will never happen again" type answers when the matter is raised but heard this all before and know it wont change!!! If you want to change, get a chef that can cook and can follow a recipe so you get what they, expensively, are charging you for!!1
Stayed 2 nights in Apr 2019
Response from Team VCPH on 7 May,2019
Dear Mr. John, Many thanks for taking the time to give us feedback. We apologise for any inconvenience this may have caused you and assure you that the issue you mentioned is being addressed and the team is constantly working hard to ensure the situation is rectified. We hope you give us another chance to make this up. Wishing you the very best.