"The room is clean and quiet, the breakfast is fine. Bartenders are the most helpful people in the hotel. Reception staff is unprofessional, borderline rude. For the first time in my 30+y travel experience, there was zero explanation about hotel amenities upon check in. What is plain scandalous, I was given a room of a lower class than I paid for in advance. Had to go all the way to the manager. In my room, I could hear every toilet flush from the top to the bottom floor. No complementary water, no water coolers, no ice machines. This is a striking bad experience against the general quality service culture of Rīga hotels."
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