10/10 Excellent
Katarzyna
Travelled with family and small children
5 Mar,2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I were one of the first guests of this newly open hotel (mid December 2023).
We booked 2 rooms: wheelchair accessible and double.
I know Vienna well so after seeing the photos of the rooms I didn't hesitate to book away from the centre. Communication in the city in general is excellent, and this hotel is particularly conveniently located across the road from the U1 tube(metro) line (station Kagran). There is a major shopping centre behind the tube station with wide choice of restaurants and a cinema. Small Spar grocery shop is available on the ground floor of the building.
Beautiful rooms, comfortable beds, microwave, dishwasher, fridge, kettle, pots and pans, crockery and cutlery, various utensils including collander and bottle opener, in one word just like home. I will book again.
Back in December reception, and consequently check in, was only available until midnight. After midnight check in fee applies.
Something to improve in my opinion is the visibility of the building after dark. After arriving around 11pm, we really struggled locating the hotel. Next door Basena hotel is very easy to spot, Citadines on the other hand only had it's logo written on the boards with no ligh on at night. Also the fact that hotel reception is located on the first floor and escalator you should take completely covers the light coming from the hotel, makes it quite invisible. Lift for wheelchair access is not easy to find even during the day. Hope that improves in the future.
Katarzyna
Stayed 3 nights in Dec 2023