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Anantara Palais Hansen Vienna – A Leading Hotel of the World

5.0 star property
Travelers discover a luxury boutique hotel near Judenplatz where fine dining experiences complement elegant relaxation spaces in the cultural heart of Vienna

Choose dates to view prices

Anantara Palais Hansen Vienna Hotel sits in central Vienna, offering a sophisticated urban retreat. Guests can browse the onsite shopping, enjoy drinks at either of the two bars, book treatments at the spa, or take a refreshing swim in the indoor pool.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is S$665
includes taxes & fees
13 Mar - 14 Mar

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Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Deluxe Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

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Premium Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room (French Balcony)

Room amenity

Premium Room (French Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room (Premium)

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Grand Room (Premium)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite (French Balcony)

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Junior Suite (French Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Anantara)

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Suite (Anantara)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

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Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room (Extra Bed 2 Adults + 1 Child)

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Premium Room (Extra Bed 2 Adults + 1 Child)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room (Extra Bed 3 Adults)

Frette Italian sheets, premium bedding, minibar, in-room safe

Premium Room (Extra Bed 3 Adults)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Premium 1 Bedroom)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite (Premium 1 Bedroom)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Extra Bed 2 Adults + 1 Child)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Extra Bed 2 Adults + 1 Child)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 53 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Junior Suite (Extra Bed 3 Adults)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Extra Bed 3 Adults)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Grand Room (Premium, Extra Bed 2Ad + 1Ch)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Room (Premium, Extra Bed 2Ad + 1Ch)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room (Premium, Extra Bed 3Adults)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Room (Premium, Extra Bed 3Adults)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Presidential Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 279 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (1 Bedroom ExtraBed 2 adults + 1 child)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite (1 Bedroom ExtraBed 2 adults + 1 child)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Anantara ExtraBed 2 ad + 2 ch)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite (Anantara ExtraBed 2 ad + 2 ch)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Located on a river, Anantara Palais Hansen Vienna – A Leading Hotel of the World is in Innere Stadt neighbourhood and is connected to a railway/underground station. Sigmund Freud Museum and Hofburg Imperial Palace are cultural highlights, and some of the area's notable landmarks include Judenplatz and Servitenkirche. Travelling with kids? Don't miss Giant Ferris Wheel. Spend some time exploring the area's activities, including segway rentals/tours. Visit our Vienna travel guide
Map
Schottenring 24, Vienna, Vienna, 1010

What's nearby

  • St. Stephen\'s Cathedral featuring landscape views, night scenes and a city
    St. Stephen's Cathedral
    11 min walk - 0.9 km
  • Stephansplatz featuring a church or cathedral, heritage elements and heritage architecture
    Stephansplatz
    11 min walk - 0.9 km
  • Vienna SEO Image Uploads
    Vienna Christmas Market
    13 min walk - 1.1 km
  • Hofburg Imperial Palace showing chateau or palace, heritage architecture and a city
    Hofburg Imperial Palace
    14 min walk - 1.2 km
  • Vienna State Opera featuring interior views and heritage architecture as well as an individual female
    Vienna State Opera
    20 min walk - 1.7 km

Getting around

  • Schottenring U-Bahn
    4 min walk
  • Vienna Franz-Josefs-Station
    19 min walk
  • Vienna International Airport (VIE)
    23 min drive

Restaurants

  • ÉMILE Brasserie & Bar
    4 min walk
  • Theo’s Lobby Lounge & Bar
    1 min walk
  • Feuerdorf am Donaukanal
    8 min walk
  • Restaurant Hansen
    4 min walk
  • Kulturverein Frau Mayer
    5 min walk

About this property

Anantara Palais Hansen Vienna – A Leading Hotel of the World

Luxury boutique hotel near St. Stephen's Cathedral
Located close to Sigmund Freud Museum and Judenplatz, Anantara Palais Hansen Vienna – A Leading Hotel of the World provides shopping on-site, dry cleaning/laundry services and 2 bars. Indulge in a massage, a body scrub and a body wrap at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and a Michelin star rated meal. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a 24-hour health club and a 24-hour business centre.
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Express check-out, express check-in and babysitting (surcharge)
  • A 24-hour front desk, massage treatment rooms and a computer station
  • Guest reviews give top marks for the helpful staff
Room features
All 152 individually furnished rooms include comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and laptop-compatible safes.
More amenities include:
  • Recycling and eco-friendly cleaning products
  • Rainfall showers, deep-soaking baths and free toiletries
  • Flat-screen TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and free infant beds

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (EUR 52 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 44 to 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Der Wintergarten
  • Edvard
  • Theo's Lounge & Bar

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • On a river

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1873
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • Pay films
  • Tablet computer

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 50 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 35 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 2.848 per cent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 44 to 49 per person
  • Covered self-parking fee: EUR 52 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars.

Property is also known as

Hansen Kempinski
Hansen Kempinski Vienna
Kempinski Hansen Vienna
Kempinski Palais Hansen Vienna
Kempinski Palais Vienna
Palais Hansen Kempinski
Palais Hansen Kempinski Hotel
Palais Hansen Kempinski Hotel Vienna
Palais Hansen Kempinski Vienna
Palais Kempinski
Palais Hansen Kempinski Vienna Hotel

Frequently asked questions

Does Anantara Palais Hansen Vienna – A Leading Hotel of the World have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Anantara Palais Hansen Vienna – A Leading Hotel of the World?

As of 10 Mar, 2026, prices found for a 1-night stay for 2 adults at Anantara Palais Hansen Vienna – A Leading Hotel of the World on 13 Mar, 2026 start from S$665, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Anantara Palais Hansen Vienna – A Leading Hotel of the World pet-friendly?

Yes, Anantara Palais Hansen Vienna – A Leading Hotel of the World allows pets (limit 2 total) with a maximum weight of up to 35 kg per pet. There's a fee of EUR 50 per pet, per night. Service animals are exempt from fees.

How much is parking at Anantara Palais Hansen Vienna – A Leading Hotel of the World?

Self-parking is available for EUR 52 per day.

What time is check-in at Anantara Palais Hansen Vienna – A Leading Hotel of the World?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Anantara Palais Hansen Vienna – A Leading Hotel of the World?

Checkout is at noon.

Where is Anantara Palais Hansen Vienna – A Leading Hotel of the World located?

This family-friendly Vienna hotel is located in the historical district, within a 10-minute walk of Sigmund Freud Museum, Servitenkirche and Judenplatz. St. Stephen's Cathedral and Hofburg Imperial Palace are also within 15 minutes. Schottenring U-Bahn is only a 4-minute walk and Schottentor U-Bahn is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Anantara Palais Hansen Vienna – A Leading Hotel of the World Reviews

9.6

Exceptional

9.8

Cleanliness

9.0

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 819 out of 1004 reviews
Rating 8 - Good. 131 out of 1004 reviews
Rating 6 - Okay. 36 out of 1004 reviews
Rating 4 - Poor. 11 out of 1004 reviews
Rating 2 - Terrible. 7 out of 1004 reviews

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. The staff were fantastic and so accommodating and took amazing care of us every step of the way. We loved our stay here and would definitely visit again!
Stayed 4 nights in Nov 2025

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location for the city and shops.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traveling to Vienna, stay here!

What an amazing hotel! The staff was so kind and the hotel is absolutely beautiful. For the first time I stayed at a hotel with the shower and bathtubs were so easy to use (very high tech). Conveniently located! Lastly, the breakfast was fantastic, don’t miss out.
Stayed 4 nights in Aug 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and great location
Stayed 3 nights in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exceeded expectations with its impeccable service, spotless rooms, and unbeatable location.
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, modern property.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stuff , great room , great breakfast - anything you need for great vacation
Stayed 1 night in Mar 2024

10/10 Excellent

Jasem

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and room, and excellent staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was excellent, the bed was very comfortable and clean looking room.
Stayed 1 night in Nov 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and staff and service were amazing ! Nothing too much trouble. Suites were beautiful. Will be back
Stayed 3 nights in May 2025

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with pleasant and luxurious feel, comfortable rooms, and impeccable service. We truly enjoyed our stay and will try to come back when we are back in Vienna!
Stayed 1 night in Jul 2024

10/10 Excellent

Shiwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 1 night in Aug 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and professional Staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Niurca

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Location. Check in. Cleanses Lobby café. Breakfast buffet Room condition Thanks Onay for your help at check out
Stayed 2 nights in Nov 2023

6/10 Okay

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Nice room but not great value for money. Room service was excellent however checkout was disappointing as there was not enough staff and it became chaotic. Fabulous location.
Stayed 2 nights in Aug 2024

8/10 Good

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was great. Can’t complain about anything in general. I didn’t give it a full 5 stars as there were some minor things that were overlooked and that stood out to me. 1. The coffee in the minibar was never restocked. I had to call twice to get more coffee 2. The shower head from the rainforest shower part had only half the nozzles working. 3. The button mechanics for the bath and shower were, while kinda cool at first, ended up being wonky and felt a little gimmicky. Aside from that, the staff were very friendly, room service was timely, and the facilities and overall hotel was beautiful.
Stayed 4 nights in Aug 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Antanara FAR exceeded expectations. Gorgeous building, well appointed rooms; fantastic amenities and perfect location. Incredible staff. Special thanks to Martina for problem solving at check in. Also Augustine for being a wonderful doorman. Highly recommend the morning breakfast. The variety and quality of the food was good as anywhere I have had in the world. What really stood out though was the Service. Lindsey the manager was highly attentive and friendly. The hostess Jana knew our names after the first day and greeted us with a big smile every morning. Finally our daily server Moises was a delight. Look this hotel is just great! I travel frequently and this hotel is right at the top of my list with hotel costing 3 times as much!
Stayed 4 nights in Mar 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a great location and close to transport links. It was clean and spacious and the reception staff were welcoming and efficient. (I had forgotten to bring a USB-A to USB-C charger for my mobile phone and when I asked the receptionist where I could buy one they found a brand new one for me behind the desk.) The room was luxurious and light, well furnished and with a large bathroom and very nice shower. The breakfast was of a high standard with a good choice of options, including a cooked one, and the restaurant was large, bright and quiet, even when quite busy. I really enjoyed my stay here and was sorry to leave.
Stayed 4 nights in Sep 2023

6/10 Okay

Maayan

Disliked: Property conditions & facilities
The hotel is old and doesn't feel like luxury 5 stars experience. Cleanliness needs to be improved in the hotel's rooms and corridors. Also, the smell in the hotel isn't good, and it feels like it's old and unmaintained. Despite this, the breakfast is excellent and the staff is friendly and accommodating.
Stayed 6 nights in Apr 2024

10/10 Excellent

Andrew Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an exceptional experience at the Anantara Palais Hansen during our visit to Vienna. This hotel truly lives up to its 5-star promise, exceeding all our expectations. The property is stunning, impeccably maintained, and embodies the level of luxury that American travelers associate with high-end hotels. Our rooms were spacious, beautifully furnished, and spotlessly clean, featuring large bathrooms with hot, invigorating showers. Every detail was thoughtfully considered to ensure comfort and style. The staff were outstanding—courteous, professional, and always willing to assist with a smile. Their dedication to service made our stay all the more enjoyable. Located in the heart of the Innere Stadt, the hotel is perfectly situated within walking distance of iconic attractions like the Vienna State Opera and Hofburg Palace. This convenient location made exploring Vienna a breeze. I highly recommend the Anantara Palais Hansen to anyone seeking a luxurious and memorable stay in Vienna. We would gladly stay here again on our next visit.
Stayed 5 nights in Nov 2024

6/10 Okay

Timothy

Large room but whole place feels a little tired and room could do with a deep clean - surfaces clearly not dusted frequently, carpet dirty. Had to ask at reception to get room cleaned as hadn’t been done whilst we were out (9-4) on Saturday so maybe not enough staff? Breakfast shambolic on first day but much better with really helpful staff on second and third days. There’s a lot of competition in Vienna and Kempinski’s current formula there isn’t a winner
Stayed 3 nights in Aug 2023

8/10 Good

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this five-star hotel was enjoyable overall, though not without a few issues. The staff were generally receptive and responsive, but the reception team could have been more proactive about informing guests of amenities like the spa and breakfast services. The spa itself was exceptional, with staff maintaining a high standard of hospitality. The ground floor atrium was beautifully decorated, and the live piano performances in the evening created an elegant atmosphere. However, breakfast service on the second morning, during peak hours, was slow, and it was difficult to place orders beyond the buffet. Additionally, one staff member managing breakfast approached me shortly before service ended with a condescending tone, which detracted from an otherwise pleasant dining experience. On a brighter note, the chef preparing made-to-order eggs was exceptionally warm and friendly. The room was comfortable and meticulously cleaned by the housekeeping team. While the high-tech shower was impressive, there were some maintenance issues, including a defective towel warmer, loose tiles, and a sloped area outside the shower that was a tripping hazard. Persistent lighting from bedside panels was slightly inconvenient, and minibar prices were excessive for a hotel of this caliber. Despite these minor setbacks, the ambiance, spa, and overall service made for a mostly enjoyable experience.
Stayed 3 nights in Dec 2024

10/10 Excellent

Fariah

Liked: Cleanliness, amenities, property conditions & facilities
Very comfy, clean, spacious and modern art deco hotel room. The bathroom was nice and clean.heated floors made it comfortable in winter. Rain shower was amazing! Very helpful and friendly staff. Highly recommend this hotel to anyone visiting Vienna. Location is great, city is 15mins walk.
Stayed 3 nights in Nov 2025

10/10 Excellent

Claire

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room and nice lobby bar in the evening.
Stayed 4 nights in Dec 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property
Stayed 1 night in Oct 2025