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Reviews of Royal Resort Apartments Belvedere

3 out of 5
Royal Resort Apartments Belvedere
Landstrasser Gurtel 31, Vienna, Vienna

Reviews

4.6
Rating 10 - Excellent. 1 out of 43 reviews" "
Rating 8 - Good. 9 out of 43 reviews" "
Rating 6 - Okay. 8 out of 43 reviews" "
Rating 4 - Poor. 9 out of 43 reviews" "
Rating 2 - Terrible. 16 out of 43 reviews" "

6.0/10

Cleanliness

4.8/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Lori, St. Pete, Fl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building should NOT be advertised on expedia.
No manager or office. Luckily, I found a recent email from manager telling me how to open outside box and get key. The apartment was several flights up, and we dragged suitcases over sinking, dirty floors to the elevator, got off, then had two more flights to drag suitcases. Place had roaches, floors were dirty, bed springs hurt, no bedding other than a sheet and light blanket and pillowcase, no soap and no toilet paper or towels. I emailed manager and we got toilet paper and towels. Plug and wiring was faulty and outside wall, coffee pot broken. I tried several times to get the manager's help again, but no luck. Towels and linens were changed once. The place was old, dirty, and no manager and no office. The apartment residents would not talk to us or help. This building had no sign indicating it was the Hotel Belvedere so it was hard to find and impossible to enter without the email from the manager telling the combination for the key lockbox. We had to take the garbage to the basement which was dark and scary. This was a horrible apartment and did not have the amenities advertised. I insist that Expedia refund my money!! On September 9, I contacted you because all flights to the US were greatly delayed due to the hurricane. You did not reply. Fortunately, Booking.com called me and placed us in a wonderful hotel, Hotel Palais Strudlhof, with breakfast, near the innerstradt, and terrific service.
Stayed 4 nights in Sep 2017

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nick was very nice and anything we needed or asked him about, he would go out of hos way to help. Nice view from the apts as well.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake Hotel, do NOT book, I lose my money.
I booked 2 nights on this "hotel" and when I arrived there wasn't signs, lobby or any person to do the check in. I waited 30 minutes outside the building and I tried to call the "hotel manager", unfortunately I didn't get any response. At the end I had to look and reserve another hotel and I never received any refund. I suggest you to do NOT book this hotel or you will lose your money as I did.

6/10 Okay

Peter

Liked: Cleanliness, room comfort
Disliked: Staff & service
not in area advertised
the advertised room that we booked was not in the area that was advertised. It was another half an hour away in an area we did not book.

2/10 Terrible

Trevor, Vancouver

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was double-booked.
They had double-booked me. When I showed up, there was some one else at the place they had booked us into. The only person to contact at the time I showed up, which was around 11AM, only spoke German. Luckily, the woman in the unit that they had double-booked was able to get it sorted out. In the end I was able to get another place, but this was a very poor experience and I would not recommend this to anyone.

2/10 Terrible

Bojan, Belgrade

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid those suites
Room manager was unable to provide soap and shampoo during the whole my stay. Room walls are dirty. Main room stinks of cigarettes.

8/10 Good

oleksii

Liked: Cleanliness, staff & service, room comfort
Nice stay in Vienna
Nice small apartment not far from the Main Railway station with satisfactory traffic availability. Free wifi with a descent speed, no need to wait for keys to be brought to you, 1 double bed and a sofa. Must know: - very tiny bathroom and toilet room with a glass door. If you are travelling with friends it can cause some problems - there was no toilet paper which was a surprise for us - only 3 pillows while we booked a 4 people stay. Yet we liked our time spent in the apartment.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed dark and no one to talk to when we arrived.
Arrived around 9PM, with 2 tired kids, discovered the area was in an unsafe and dark appearing area , but decided to overlook as it was late and we were tired. Found the building, a dark unlit grim apartment building, there was no sign or anything except on the building intercom one of the apartments had a broken and barely readable tiny name plate with the hotel name. There was no answer from the intercom, and there was no answer from repeated phone calls to the phone number for the hotel and the expedia listing, and we were forced to find other accomodations late at night with 2 children. Great fun. My wife wasn"t disappointed at having to leave, as she felt the area was not safe anyway.

4/10 Poor

Nabil

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Firas

Liked: Cleanliness
fine
The Room is clean, But the shower is very small & no handle & you should call before 24 hours before , other wise you should wait until they come & give you the key

4/10 Poor

Ashraf

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be careful: This is not a hotel
This place is an apartment in an old building in Vienna. There is not single sign that tells you that this place exists except the address they give you in Expedia. After more than 1 hour trying to find the place, I found a small intercom button saying "Royal Resort" and no one answered me for more than half an hour. I walked with my bag to a near hotel (Danial Hotel) and I requested the reception to call the owner's phone number. He responded and he gave me a code for a push in key to get the apartment keys. It was very strange. The apartment was nice but no paper towels :(. I don't recommend this place to anyone who wants to enjoy Vienna. I also don't think that Expeida should list anyone who claims that they rent a place.

4/10 Poor

Verified traveller

Disliked: Staff & service
I recommend that when you book this apartment they tell you exactly the procedure of how to collect the key... Not one day before, because you may be traveling and have not time to check emails. that is something i didn't like about this. I find a bit rude the treatment...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean yet small
Smaller than we expected but suited our needs. Be prepared to call and wait for someone to let you in. Very clean and pleased with our decision.

8/10 Good

TMC, Australia

Liked: Cleanliness, staff & service
A little appartament in Vienna
If you want a clean, inexpensive, no-frills appartment style rooms close to centre of Vienna, you can do much worse than this. The appertments are located in an older residentail building on the Landstrasser Gurtel 31 in Vienna. These are cloose to the Swiss Gardens and the Belvedere palace, and not far from public transport, so you can cheaply get into centre of town. Cooking facilites are a bit minimal, but enough to manage a breakfast and a simple dinner. **Things to note:** a) this is NOT a hotel or a serviced appartament. This is a appartament in a residential block. b) there is a flat per stay cleaning fee (it is mentioned in the appartment listing) so for a one night stay this might not be a good deal, but for 3 or 4 days, this is a good deal. c) talk to or email the property manager well before you arrive at the location for check in, and bear in mind that without a prior agreement you might not be able to get early checkin or checkout.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not met description
Can't say we totally enjoyed our stay here. We had 3 nights in Vienna the first of which was the loudest night we have ever had. You can hear everything and everyone! The location is way out from the centre of Vienna. The bathroom was tiny. There is no space in the kitchen and they've wasted money on a flat screen tv. We would recommend paying more to stay in the centre in a quieter residence. One positive it was clean.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
It's not hotel, it's an apartment!!!
It's not hotel, it's an apartment!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2/10 Terrible

有鬼！

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
這房間鬧鬼 This hotel is haunted
一開始聯絡不到房東等了2個小時，還遇到了一個送包裹的人，他也嘗試幫我們尋找房東，但沒有消息，電話不通，問了這裡居民告訴我們很多亞洲人遇到同樣問題，在這過程中我們都沒有收到chack in資訊，完全沒有收到！最後居民幫我們報警，警察來訊息就馬上收到chack in的資訊，我們也進入房間，我們注意到廁所門把壞了，床沾有血跡，但我們沒有想這麼多，因為或許是他們清潔不完善，最後晚上要睡覺時，我們一直聽到有人在我們的飯店廚房裡走來走去，我還看見有人影站在我們房門口看著我們睡覺，還有人敲窗戶，還有小孩一直在哭的聲音，哭了很久，我們當中有位朋友的充電器充電時一直閃，換條線，一樣一直閃來閃去，我們保證充電器沒任何損壞，最後我們一直認為有小偷，所以我們再次確認窗戶有沒有關緊，三位朋友把窗戶打開，看見白影飄過去，太多事情是變成不科學了，我們很害怕，整晚沒睡好，這間公寓的一切真的不是那麼好，希望大家可以再三考慮這家飯店。真的很恐怖
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bad
入住前完全沒通知用密碼開門， 我們6人，拖沈重行李在攝氏30度高溫的中午到處問人，花了一個多小時才進房，後來才知入住客人常有相同問題，房間廁所鎖壞了沒修，房間沒整理，還收€30清潔費，這家超爛！！
Stayed 1 night in Jul 2017

4/10 Poor

KUMIKO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
リノベーションはしています。
チェックインについてのメールが届かず、現地に着いてからオーナーに四苦八苦の電話をかけて鍵を持ってきてもらったが、掃除代金を請求され予定外の30ユーロを支払った。寒い日が続いていたが暖房も入らず、シャンプー類はなく、トイレットペーパーを買いに走った。チェックアウトの際には9時30分からドアを叩かれ、掃除婦に追い出されるが如く退出した。値段の割にサービスが行き届いていないと思う。テレビが新しかったのと調味料(塩)があったのは良かった。

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
not hotel, just a private apartment
It is a just private apartment, not a public place. It didn't look same like photo and bathroom is not comfortable.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
普通のアパートの中にあるアパートメントタイプホテル
ここは、ホテルというより完全に普通アパートの中にありました。しかも、アパートの中なので、最初ついた時にはどこにホテルがあるのかさっぱりわかりませんでした。タクシーの運転手にはそのアパートがこの住所と言われ、その後アパート付近にいる数名の通行人に聞いても、そのアパートの場所が住所と言われました。 アパートなので、おおもとの玄関にすら入ることも出来ず、お正月の寒い夜に、ウロウロしました。小さい子どももいたので、本当にホテルがあるのか、とても心配になっていました。 しかも、携帯が使えず、ホテルに連絡もできませんでした。 そこで、そのアパートの一階に住んでいる人に聞いてみましたが、やはりホテルは知らないと言われました。しかし、その方が電話をかけてくれて、ホテル経営者に繋がりました。 それによると、その普通のアパートの一室をアパートメントタイプホテルになっていることがわかりました。電話で言われるがまま部屋に行くと、シークレットキーの中に部屋の鍵が隠されていて、それを使って中に入りました。3日滞在しましたが、結局1度も経営者とは会っていません。 今回はたまたまそのアパートの住人の方が親切に電話してくださったりしたお陰でアパートメントタイプホテルに入れましたが、それがなければ、真冬の夜に宿がわからずにさまよう事になるところでした。 初めから、そのような情報を伝えてもらわないと、まずアパートの玄関の中にも入れないし、部屋番号もわかりません。 その点では、本当に困りましたし、小さな子供がいたので大変でした。正直腹立たしく思います。 アパートの部屋自体は古いですが、きれいにしてあるようでした。ただ、一日目に滞在したときは、寝室の掛け布団カバーがとても汚れているのが気になりました。洗ってはあったのだと思いますが、かなり黒いシミのあるカバーだったので、ショックでした。他の都市へ移動し間をあけて再びそのホテルに戻った時は、とてもきれいなカバーになっていたので、なぜ一日目は汚かったのか、不思議です。 その他、タオルなどはきちんと新しくなっていました。 もう一つ残念だったのは、再び滞在した日は、トイレットペーパーが完全に切れていて、予備もなかったことです。経営者がそのアパートにはいないし、そもそも携帯が通じない状況でしたので、困りました。一日目にはあったのに、その日にはなかったのが、残念です。 もう、このホテルは絶対に利用しません。 さらにいうと、アパートメントタイプホテルを使う時にはかなり用心しなければならないとわかりました。

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Apartment befand sich im einem Wohnhaus
Das Apartment war nicht an eine Lobby oder ähnliches angeschlossen. Der Kontakt zu den Mitarbeitern war ausschließlich telefonisch möglich. Menschen ohne Handy hätten nicht einchecken können. Die Lobby oder das Hotel war nich in unmittelbarer Nähe, sodass die im Internet angebotenen Servisleistungen, wie z.B Pool nicht in Anspruch genommen werden konnten. Das Zimmer selbst verfügte nicht über einen Kleiderschrank, im Badezimmer gab es keine Ablagefläche, keine Handtuchhalter, keine Steckdose. Insgesammt, war das Badezimmer stark verschmutzt, an den Silikonfugen entwickelte sich Schimmel, der Duschvorhang war dringend austauschbedürftigt. Das Badezimmer grenzte unmittelbar an der Küche, das nur durch eine Glasschiebetür getrennt war. Somit war eine Intimsphäre nicht gegeben. Die Küche ebenfalls stark verschmutzt. Verfügte nicht über ausreichend Geschirr und Besteck, für maximal 4 Personen. Der Wohn/Schlafbereich auch stark verschmutzt. Schlafmöglichkeiten waren für 2 Personen vorbereitet, obwohl für 3 gebucht. Im Bettkasten befand sich gebrauchte Wäsche von den Vorgängern, dies verbreitete einen unangenehmen Geruch. Die Matrazen der Schlafmöglichkeiten waren komplett unbrauchbar, dreckig (eklig) und verursachten Rückenbeschwerden( durchgelegen). Es gab außer der Deckenbeleuchtung keine weiteren Lampen. Einer der sogenannten Beistelltische brach zusammen, als ein Brillenetui darauf abgelegt wurde. Die Schubladen des Sidebordes waren komplett verschmutzt und unbrauchbar.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Gute Lage, sehr flexibler Gastgeber.
Man bekommt, was man bucht. Niveau/Ausstattung entsprach der Beschreibung. Preis-Leistungs Verhältnis in Ordnung.

4/10 Poor

Till

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Mar, Barcelona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nefasto, De royal Nada y de Resort menos
Llegamos y el Royal en cuestión no estaba indicad ( ni cartel), era un edificio sencillo, tuvimos que llamar por teléfono para que nos abrieran y una vez abierto de Royal nada y de resort menos, una vergüenza. Una estafa

6/10 Okay

annalisa, bologna

Liked: Staff & service
Disliked: Cleanliness
carino ma......
Appartamento carino e confortevole, unica pecca il bagno, minuscolo, maleodorante e poco funzionale.Nel letto con contenitore c'erano ancora le lenzuola e gli asciugamani degli ospiti precedenti !! Cosa gradita sarebbe stato un cambio degli asciugamani a metà settimana, il r referente che gestisce gli appartamenti è molto gentile e disponibile.

2/10 Terrible

Johnny, Løkken

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find et andet hotel
Brug hellere et par Euro ekstra og find et andet sted at sove.

2/10 Terrible

Marie-Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zeer slechte bedden, keuken, gevaarlijke badkamer
Zeer slecht 2-persoonsbed, bedbank niet op te slapen, onvoldoende voorzieningen keuken, 2 handdoeken pp voor 4 nachten (ondanks verzoek 1x extra verschoning aan te leveren), vieze harige bedbank, zeer kleine douche met bediening waar je bij omdraaien tegen de kraan aan drukt en daardoor de stand op heet kwam: licht verbrande rug aan over gehouden. De WC had meerdere lekkende onderdelen. Twee appartementen in 1 flat: andere flat niet geïnformeerd dat wij ook van dezelfde entree gebruik moesten maken met gevolg dat wij 's avonds niet in appartement konden omdat medehuurders de sleutel in deur hadden laten zitten. Na lang aanhouden werd er toch open gedaan. Geen reclame voor de Oostenrijkse gastvrijheid en kwaliteit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

triparoundworld

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
a simple advice : avoid this so-called appartment
The flat is a poor and sad building of the sixties, in front of a motorway. Dirty stairs, cheap furniture... Please note that the cleaning will cost you 30 euros more than the official price. If you want to stay in Vienna for a few days, you'd better forget about this "royal" resort. Nothing is "royal" here. It is a lie. And if you choose this flat, then : good luck...

8/10 Good

lucio, roma

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Ferdinand, Lilienfeld

Liked: Cleanliness, staff & service
Appartment für 6 Personen
Für den Preis von 95 € (inkl. Reinigungsgebühr) für 6 Personen mehr als in Ordnung. Wenn man etwas billiges für eine Nacht sucht, und keinen Hotelservice bzw. kein Hotelpersonal benötigt, ist das PERFEKT.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Lejlighed i snusket opgang uden service
Boligkarre` uden "hotellets navn" med navneskilte på beboere i den snuskede opgang.Vi troede faktisk at vi var blevet snydt indtil vi blev kontaktet af en mand, der viste os op i lejligheden.OK lejlighed, dog med udsigt over baggård til nabohus 8m. væk.Vi frygtede at blive smidt ud af lejligheden,for havde " udlejeren"lov til at leje lejligheden ud,der stod jo et eller andet navn på døren.Udlejeren så vi kun da vi kom,så nul service.Næste gang vælger vi et rigtigt hotel

8/10 Good

Ulvis, Liepāja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuvu centram
Ērts dzīvoklis, nodrošināts ar visu nepieciešamo.

2/10 Terrible

Escapade, France

Disliked: Cleanliness, property conditions & facilities
A éviter pour une nuit
La photo du partenaire montre une piscine: attention elle est payante et n'est pas à l'hôtel. La photo montre un agréable séjour: mais la salle de bains petite et avec seulement un lave-mains. Elle est triste et sale. Enfin si on ajoute les 30€ supplémentaires pour nettoyage de la chambre on est largement au-dessus des prix d'un hôtel. Ah j'oubliais: prévenez une demi-heure avant votre arrivée, car le propriétaire doit se libérer et arriver. On est presque dans l'arnaque.

6/10 Okay

Jørgen, Aarhus, Danmark

Liked: Cleanliness
Disliked: Room comfort
Billigt - i alle henseender
Det var en billig lejlighed og det bar det præg af. Det var dog rent. Indcheckning foregik nogenlunde glat, men bar præg af privat løsning. Sengene var ringe - især den tredie sengemulighed. Havde en del elektriske apparater, men kun bestik til to. Bar meget præg af billigt Ikea indkøb. Rimeligt centralt beliggende for transport og Wiener rundture.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but simple
It is a nice apartment, recently renovated, clean. But it is really basic, the kitchen has hardly enough equipment for cooking. There was even no toilet paper. The person providing the keys was very nice, but contacted us by e-mail less than 24 hours before (and we did not read the e-mails then).

6/10 Okay

Mark, Guh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Für zwei Übernachtungen OK!
Es handelt sich hierbei um ein ganz normales Mehrparteienwohnhaus in dem auch Mieterparteien dauerhaft wohnen. Das Appartment ist mit allen notwendigen Sachen ausgestattet, es ist aber offensichtlich, dass relativ wenig von dem erwirtschafteten Kapital reinvestiert wird. Die Verkehrsanbindung ist nahezu ideal. Bis zur nächsten Strassenbahnhaltestelle sind es etwa 500 Meter, von hierauss erreicht man jedes Ziel in der Stadt. Wie schon in der Überschrift steht ist es für zwei Übernachtungen OK, jede weitere Übernachtung wäre für uns unter diesen Voraussetzungen jedoch nicht akzeptabel gewesen. Auf KLappcouchen schlafen ist eben auf Dauer nicht jedermanns Fall. Für diesen Preis pro Nacht habe ich schon weitaus mehr Komfort genossen. Dieses Appartment ist für zwei Personen ausgelegt, wird aber für bis zu fünf Personen angeboten und wir waren zwei Erwachsene und drei Kinder.

4/10 Poor

M, Ionescu

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It´s a ripoff, look carefully for the conditions
First of all, this is not an apartment in a hotel building. You actually go inside someone´s house like a bread and breakfast. Be very careful with the conditions. We stayed one night and we were charged on top of the normal price, 30€ for cleaning. Additionally our train was delayed and we arrived later which made the total night stay more than 100€ in a remote area of Vienna. We would have got a nice room in a hotel for that price.