Hotels near Vinters Valley Nature Reserve

"Do not get put in rm 237. The pool pump keeps you awake all night and to make it worse recemption knows about it ???? Forget the bar for meals. I was forgotten the first night, over an hour for fish and chips and onky got them because i went back up to the bar and asked where it was. Second night they did the same to someone else but got meal wrong as well. He asked for his money back. But they then tried to give me his dinner that had sat on the bar for 5 mins. I hadnt even sat down when they tried to serve it me. The barstaff even argued with me whrn i refused it. Fawlty towers. I got a garage sandwich the next night to be safe ! The hotel room was great when i got moved. Very comfortable and gym, pool etc great. With nice staff. "

"Perfect!"

"Great hotel with superb facilities. I didnt eat in the main restaurant but the bar food was quality. "

"Clean , lovely staff , great location , i recommend, thankyou "

"Great room and i was looked after"

"Some of the basics were not provided on our stay so really wasn't worth the money. Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that check-in was not until 3. I was aware when check-in was but wanted the information ahead of arrival. When we arrived at 3.30 people were still present at the property. The WiFi did not work for the entirety of our stay. We booked for 5 people and only provided with 3 towels, one of which was still wet. There were no hand towels either. There were no bin bags in the bins and we couldn't find any in the property. The instructions in the property were to take the rubbish out, which we did but was not easy due to the lack of bin bags. "