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Reviews of Wroxall Abbey Hotel

4 out of 5
Wroxall Abbey Hotel
Birmingham Road, Wroxall, Warwick, England

Reviews

7.8

Good

Rating 10 - Excellent. 127 out of 286 reviews" "
Rating 8 - Good. 63 out of 286 reviews" "
Rating 6 - Okay. 40 out of 286 reviews" "
Rating 4 - Poor. 26 out of 286 reviews" "
Rating 2 - Terrible. 30 out of 286 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone’s underware left in the drawers, sink damaged. Shower damaged. Dead flies all over the floor. Staff werent helpful when asking questions saying the would get back to me and never did (twice). Roof stained, walls half finished. When checking out the receptionist was rude
Stayed 2 nights in Feb 2024
Response from PT on 26 Feb,2024
Dear William, Thank you for your feedback, I you have missed the point of a listed building, the wall that you refer to is a feature wall and the exposed brickwork is a feature that is appreciated by all the guest that have stayed in the room, you were booked to a standard room and the staff upgraded you to a suite. I have spoken to house keeping and they should have checked the drawer, apologies.

4/10 Poor

Geraint

Stayed 1 night in Jan 2024
Response from Paresh on 17 Feb,2024
Thank you for letting us know will endeavour to improve on the shortfall in our services.

10/10 Excellent

Amy

Stayed 1 night in Jan 2024
Response from PT on 16 Jan,2024
Hi Amy, Thank you for the wonderful feedback, we look forward to welcoming you in the future and will pass on these comments the the team as well.

6/10 Okay

Amanda

Business traveller
Liked: Staff & service
Disliked: Room comfort
Delightful surroundings but cold room.
This is a beautiful hotel with immaculate grounds. The architecture is stunning. The room allocated was very well decorated, delightful and warm, but hadn't been vacuumed. I asked Reception to arrange to have it done. They moved my room instead because housekeeping had finished for the evening. Unfortunately due to low bookings (only one other couple booked), the heating in the new room was turned off. It didnt warm up all night and reception did not answer the phone or respond to my messages. It didn't get past 17 degrees C. I prefer 18 for sleeping. Staff were delightful and did what they could to make my stay as comfortable as possible.
Stayed 1 night in Jan 2024
Response from PT on 16 Jan,2024
Thank you for your comments and feedback, We are a listed building and there are limitation to what we are able to do, however, your comments are noted and will make improvements to the overall experience.

2/10 Terrible

Gabriella

Travelled with group
Disliked: Staff & service, property conditions & facilities
Avoid, unless you are an escimo. No hot water and no heating, no back up portable heaters, what more could you want from an over night stay?! Souless hotel, no period furniture just modern, cheap, grey repro chesterfields in the bar, no paintings, absolutely nothing. No ambience. Basically the Owner/Manager has no idea about the hospitality industry and shouldn't be charging more than 30 pounds a night in the Winter. Reception was a queue of people complaining. What a shame as the building and setting is great. Expedia should NOT be listing this hotel on the site, take note!
Stayed 1 night in Dec 2023
Response from Paresh on 4 Jan,2024
If you are going to post comments then they need to be factual, there was no issue with HOT WATER, we had a full hotel and not one complaint about water, our apologies if the decor of the hotel was not to your standard, we had over 100 guest that evening and no other guest had an issue with the decor or furniture.

8/10 Good

Kathy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful
Comfortable and beautiful surroundings. Large rooms, great shower. The food was just ok for the price. Served the wrong meal, but they did make it up.
Stayed 1 night in Sep 2023

10/10 Excellent

patrick

Stayed 1 night in Sep 2023

10/10 Excellent

patrick

Stayed 1 night in Sep 2023

6/10 Okay

Fraser

Stayed 1 night in Jul 2023

4/10 Poor

James

Stayed 1 night in Jun 2023

8/10 Good

christine

Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
did t like that our room was in the attic, with narrow winding stairs to heave two large suit cases up!
Stayed 1 night in Jun 2023

8/10 Good

Stasia

Travelled with group
Liked: Cleanliness
Great potential in the house and grounds. Need for atmospheric touches for example, bar ambience; make more use of mood lighting and background music. More Al Fresco dining options to maximise outside atmosphere. Need for office staff to liaise and communicate with general staff in a more coordinated way, for example, those paying for meal deals inclusive of overnight stays; seemed to be some discrepancies. Somw staff are exceptional particularly the ones with smiling welcoming faces. Need for training for those who need to develop positive rapports with customers.
Stayed 2 nights in May 2023

8/10 Good

Norman

Stayed 2 nights in May 2023

10/10 Excellent

Alexander

Stayed 1 night in May 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Paul

Stayed 1 night in May 2023

4/10 Poor

cathryn

Travelled with pets, Travelled with partner
Liked: Cleanliness
Where to start? Don't believe claims that this hotel is 4 star or particularly dog friendly. Booking conversations didn't fill us with confidence. On arrival, reception was unprofessional, chauvanistic & used a tiresome repetitive sales tactic to try to get a dinner reservation. 1st impressions of our groundfloor room (good for dogs) were positive - comfy mattress & nicely decorated bathroom. As unpacking, we noticed the large stain on the ceiling, bizarrely there were 14 power sockets yet the bathroom had no useful surfaces,did'nt even have anywhere to hang towels or a loo roll holder!? The protective strip was still on the door bar, skirting board was unfinished & disturbingly with Covid to consider still, there was no soap. Oh & 1 of the lights kept flickering annoyingly & the huge TV didn't work properly. Most of these can be seen in photos. Reception failed to solve any of the issues, not even the soap - told a delivery hadn't turned up ....shouldn't they have reserves or go buy some! We would have slept well on the comfy mattress, but for the noise of doors & of staff shouting on their break at around 11pm! The rain shower in the morning did not disappoint, it was lovely & there was definitely plenty of hot water, unlike others reviewed. Neither was there a fire alarm , thank goodness! My husband used the bar & it was good. Breakfast was not pleasant - confusion due to the dogs. The grounds need a lot of attention & dog poo bins! Only stayed 1 night thankfully.
Stayed 1 night in May 2023

2/10 Terrible

Ben

Stayed 1 night in May 2023
Response from PT on 17 May,2023
Hi Ben, I note your score, however, unable to assist you further as not sure of the issues you have had.

8/10 Good

Maureen

Stayed 3 nights in May 2023
Response from PT on 16 May,2023
Thank you for your feedback and we look forward to seeing at the property again in the near future.

2/10 Terrible

Ian

Stayed 1 night in May 2023
Response from PT on 16 May,2023
Apologies that your stay was not what you had expected. not sure what else we can say as there are no details.

2/10 Terrible

PAULA

Stayed 1 night in May 2023
Response from PT on 16 May,2023
Hi Paula, apologies that we did not meet your expectations, not sure what the issue were as there is nothing that we can respond too.

10/10 Excellent

Nigel

Stayed 1 night in May 2023
Response from PT on 16 May,2023
Thank you for your wonderful feedback.

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to spend time away.
Second stay here in 3 months when passing by on business. As per last time the place was brilliant, in fact it was even better than last time. Cheapest room available was more than adequate, clean and well appointed. Hotel itself is exactly what I like, old country Mansion still with all its charm and grandeur but perfectly converted for its current purpose. Food was excellent. Plenty choice on the evening meal and extremely good quality, breakfast was likewise. Couldn’t of been happier. Staff were extremely helpful and made us welcome, we even happened to meet the owner who was there and he poured me a pint. Really nice guy, only found out he was the owner after he left. They have had the place less than a year but really appear to be improving things quickly and have big plans. I wish them every success and will definitely stay again if travelling down that way from Scotland again.
Stayed 1 night in May 2023
Response from PT on 7 May,2023
Iain, Thank you for your wonderful feedback. glad you enjoyed your stay and look forward to welcoming you again in the future.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from PT on 16 May,2023
Thank you very much I will pass this to the team and we look forward to serving you again in the future.

4/10 Poor

Barbara

Disliked: Staff & service
Beautiful building but won’t be staying again
Beautiful building but that’s it. Only after being told we were on 2nd floor were we told lift was not working. We were not told that once we’d climbed 4 sets of steep steps at opening the bedroom door were we faced with TWO more sets of steep steps! Facing all these steps with suitcase, bags and a dog was no fun ( pic shows 1st steps through room door)Turning on the TV we found it did not work, actually the tv was ok it was the power sockets - all of them except the two at the desk - the other side of the room! The phone on the desk was of no use as there were no instructions on how to contact Reception - in the end I called from my phone. An engineer arrived but could do nothing by which time we were due to be at dinner so we asked for an extension for the night. Dinner was disappointing beyond expectations 2 courses took 2 hours, and that was only because they gave us the starters for another table who had ordered 20 mins before we did. One poor couple who were not having starters were still waiting after an hour and s half! When the mains arrived the lamb was cold but we did not want to wait any longer. Then to add insult they charged 10% service charge. Some waiting staff knew how to serve and kept chasing the kitchen, others should have stayed at home! Breakfast limited choice. Even if all of the area is full, will not stay here again
Stayed 1 night in Apr 2023
Response from PT on 16 May,2023
Barbara, its an old historic building and as such does have some unique rooms, sometimes not to everyone taste.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great hotel and location. The hotel staff were very friendly and helpful. The rooms were comfortable and the food tasted great. The hotel is very much a work in progress and hopefully will get better as the owners continue to renovate and improve the facilities.
Stayed 1 night in Apr 2023
Response from PT on 16 May,2023
Thank you for your wonderful feed back and we look forward to seeing you soon...

10/10 Excellent

Jason

Stayed 1 night in Apr 2023
Response from PT on 26 Apr,2023
Thank you for your feedback, it's very much appreciated. I will pass on your feedback to the team.

2/10 Terrible

Nigel

Stayed 1 night in Apr 2023

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
peaceful and quiet and the room was fab
Stayed 1 night in Apr 2023
Response from PT on 26 Apr,2023
Hi James, your feedback is appreciated. I have passed on your feedback to the team. We look forward to serving again.

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Watch out no lifts
I understand the hotel is going through some refurbishment etc. The biggest issue is that we had an elderly friend with us and both lifts being out of action was a severe inconvenience. The fact that the last one went out of service the night before and new guests weren’t notified in advance shows a lack of care for guests. Any hotel across multiple floors needs this to retain it’s star rating. Paying therefore for a 2 star service and not being offered any credit or partial refund gesture shows the hotel has some way to go. That said the room was comfortable but the lack of sound proofing above meant we heard a lot of noise and creaking above us at 3-4 in morning. The food and service in restaurant was excellent although be prepared for top London pricing. £8.50 for 4 slices of toast with garlic and butter was tricky to justify IMO. Don’t bother asking for bread roll any longer
Stayed 1 night in Apr 2023
Response from PT on 26 Apr,2023
Paul, thank you for your feedback its seem we were not totally you expectations.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wroxall Abbey
Hotel was very welcoming on arrival. Hotel room was clean, the beds were very comfortable. Breakfast was good, a decent sized full english, with a selection of continental. The area surrounding the hotel is free to roam and is very scenic. Also they are dog friendly. Local shops are a few miles to drive to, however the hotel has everything you need. Uber also covers the area.
Stayed 2 nights in Apr 2023
Response from PT on 26 Apr,2023
Karl, Thank you so much for your feedback its much appreciated.We look forward to serving you again.

8/10 Good

Alan

Stayed 2 nights in Mar 2023
Response from PT on 26 Apr,2023
Hi Alan Thank you for your score, its very much appreciated and look forward to seeing you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
This hotel has an amazing history and a wonderful church in the grounds. Worth visiting if you're going to Warwick, Stratford-upon-Avon or Leamington Spa. All the staff worked hard to make my stay comfortable.
Stayed 1 night in Mar 2023
Response from PT on 26 Apr,2023
Thank you for the feedback, we hope to see you in the near future.

6/10 Okay

Simon

Stayed 1 night in Mar 2023
Response from PT on 26 Apr,2023
Hi Simon, Thank you for your score. we hope you will visit is again so that can impress you enough to get a 10.

10/10 Excellent

Rav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from PT on 27 Mar,2023
Hi RavMany Thank for your comments and we look forward to your next visit as your travel plans permit.

10/10 Excellent

Dean

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from PT on 27 Mar,2023
Hi Dena, thank you for your feedback and appreciate you score. I hope that you will have the opportunity to serve you again.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst Hotel Ever!
Absolute Nightmare!
Stayed 1 night in Mar 2023
Response from PT on 27 Mar,2023
David, thank you for your feedback.

2/10 Terrible

Morgan

Stayed 2 nights in Mar 2023
Response from Pt on 27 Mar,2023
Thank you Morgan

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good experience
Stayed in what I think was a recently refurbished room, the hotel appeared to be going through renovation. Lovely big room. Room was very nice, bathroom looked like it had been done cheaply unfortunately but it was serviceable, the tap was not secured to vanity unit properly and the sink was cracked. The lock on the door did not work which makes me uncomfortable when travelling alone. Overall a good experience.
Stayed 1 night in Mar 2023
Response from PT on 13 Mar,2023
Thank you for bringing these matters to our attention we will address these immediately, and appreciate your feedback. We hope that you will come and visit in the near future to see that we have made the necessary changes.

10/10 Excellent

A

Stayed 1 night in Mar 2023
Response from PT on 8 Mar,2023
Thank you for the wonderful feedback, we look forward to seeing again in the future.

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful manor house near Warwick. Quiet, historic, with unique church and ruins on-site. Property continues with restoration and it will be fun to see the progress on our next visit. Yes, we will definitely return again. The staff were friendly and went out of their way to welcome us. The hotel is a nice change from typical hotel chains.
Stayed 3 nights in Feb 2023
Response from PT on 28 Feb,2023
Dear Beth,Thank you for your wonderful feedback, its appreciated when guest recognise the work done by staff member, thank you. Look forward to seeing you again in the future.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from PT on 27 Mar,2023
Hi Adam, Thank you for your feedback and appreciate your score and we look forward to seeing you again in the future.

10/10 Excellent

Paul

Stayed 1 night in Feb 2023
Response from PT on 28 Feb,2023
Dear Paul Thank you for your feedback, very much appreciated it. I will share with the team at the hotel and look forward to your return visit.

6/10 Okay

Brian

Stayed 1 night in Feb 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
The hotel was very pleasant although clearly a ‘work in progress’, which we were aware of at time of booking. Staff were very polite and attentive. Our room was very spacious and clean although somewhat bereft of any luxuries. Overall a very pleasant place to stay.
Stayed 1 night in Feb 2023
Response from PT on 21 Feb,2023
Thank you for your feedback, the comments are well noted and hopefully you will see the progress on your return visit.Kind Regards

6/10 Okay

DAVID

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We gathered this hotel has recently been bought by new owners. The hotel and surrounding gardens are lovely, but certainly a work in progress. The basics are there, the bedrooms are warm, but needs more heating everywhere else. It was particularly chilly in dining room, bar and corridors. The staff were very good. The breakfast was adequate, but no choice apart from a full English or cereal, yoghurt and pastries. We felt that given a little more time, and a few more refinements,this hotel will be a very nice place to stay.
Stayed 3 nights in Feb 2023
Response from PT on 14 Feb,2023
Dear David, Thank you for your feedback and we have taken your points on board all of which are valid, and are improving things on a daily basis.

4/10 Poor

Gavin

Disliked: Staff & service, property conditions & facilities
Disappointing
Scammed! booked through Hotels.com where the property is called Wroxhall Abbey Hotel and Spa, the Spa no longer exists, when we contacted hotel prior they wouldn’t offer a refund as they advised closure is stated within small print. Hotel is shabby, needs a lick of paint, windows need to be cleaned, terrace area in need of jet wash and weeding, broken bathroom door handle, main electrical/isolation box within the 27 acre grounds open & broken not demarcated off. Some staff’s demeanour was rude and clipped. waited 1hr for starter until told by management restaurant was closed, at least 25 guests had to find food else where, we spent £40 on Ubers and thankfully found somewhere, police in reception on our return, spoke with the couple who owned/ran the hotel, their immediate response was we can’t get the staff, they call in sick, no apology given. The impression we got was they undervalued and treated their staff poorly as with their paying customers. It’s such a shame as it’s a beautiful building with amazing grounds. They don’t let you put any drinks on your room which was strange. Positives- room was small but nice, new furniture throughout room, nice log fires in bar area and restaurant, ONLY USE THIS HOTEL AS LAST RESORT.
Stayed 1 night in Feb 2023
Response from PT on 13 Feb,2023
Thank you for feedback, the points that you make are not worthy of comment as they are ill founded as you did not read the emails that were sent by Expedia which clear stated that the Spa is closed, as does our web-site. The restaurant was not closed at any point and we served in excess of 40 guests for dinner. It was explained that service was a little slow and majority of the guest were very happy with the service. The picture that you have posted are misleading as we doing not jet wash patio during the winter for health and safety reason due to ice conditions, the images of the the furniture are in storage as we put away the patio furniture doing the winder months. We apologies that you did not read in advance about the Spa.

2/10 Terrible

Stacey

Stayed 2 nights in Feb 2023
Response from PT on 8 Mar,2023
Hi Stacey,Apologies that we did not meet your expectations on this occassion.

10/10 Excellent

Gurpreet Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and great rooms
Stayed 1 night in Feb 2023
Response from PT on 13 Feb,2023
Thank you for your wonderful feedback and we look forward to seeing you again in the near future.