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Reviews of Kasa Del Ray Alexandria

4 out of 5
Kasa Del Ray Alexandria
2415 Mount Vernon Avenue, Alexandria, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 41 reviews" "
Rating 8 - Good. 9 out of 41 reviews" "
Rating 6 - Okay. 2 out of 41 reviews" "
Rating 4 - Poor. 5 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

8.4/10

Cleanliness

8.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

esther

Travelled with family
Liked: Cleanliness, room comfort
I will be back
If your destination is Del Ray this is the perfect spot. Room is well appointed with nice kitchen and decent bathroom. It is right on mt. Vernon with lots of good dining options.the room is well insulated so barely any noise from the street, even on a Saturday night. Safe neighborhood and nice to walk around. Communication with property manager is easy. Great instructions on how to get in the building and room. Good price as well.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Just little maintenance issues. Range had indicators indicating it's locked. Toilet seats cracked.... Just little issuesn
Stayed 5 nights in Jan 2024
Response from Sonder on 7 Feb,2024
We apologize for the maintenance issues you encountered during your stay. This does not meet our standards, and we appreciate you bringing it to our attention. We'll address these issues promptly to ensure a better experience for future guests. Thank you for sharing your feedback with us.

10/10 Excellent

Hanh

Stayed 4 nights in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Great location, great hotel
Overall this is a great location I've stayed there several times in this hotel is usually wonderful and I like the fact that it's very automated and I don't have to speak or talk to anybody it's just a code that sent to you to get you into the building and into your room. This last time the cleanliness wasn't there I felt that the wear and tear in the room was becoming more apparent than previous days The water pressure was minimal and the technology is cumbersome if not set up correctly.
Stayed 1 night in Dec 2023
Response from Sonder on 13 Dec,2023
We're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. We hope to host you again and show you a better experience.

4/10 Poor

William

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I was desperate having worked almost 24 hours straight and my flight was cancelled. I booked this place last minute with no refund clause. This place was disgusting. The couch was covered in stains of god knows what, along with the carpet. the shower base was mildewed. I slept with the lights on and fully dressed. There is no check-in. No one on-site to complain too. Traveler beware.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Stayed 5 nights in Aug 2023

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
Carpet was dirty. No AC in the living room. Rainwater leaked through the windows during thunderstorms the last 2 days.
Stayed 5 nights in Aug 2023

10/10 Excellent

Dave

Stayed 3 nights in Jul 2023
Response from Sonder on 24 Jul,2023
Hi Dave, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Casey

Stayed 10 nights in Jul 2023
Response from Kasa Del Ray Alexandria on 15 May,2024
Hi Casey, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa

10/10 Excellent

Rosanne

Stayed 4 nights in Jun 2023

8/10 Good

China

Stayed 3 nights in Jun 2023

10/10 Excellent

Christopher

Stayed 14 nights in May 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The studio was great! I am getting used to properties where you do everything on line. The security felt solid and everything we needed was provided. Easy to book and easy access to DCA.

10/10 Excellent

Amy

Stayed 1 night in Apr 2023

8/10 Good

Matthew

Stayed 2 nights in Apr 2023

8/10 Good

Soungmin

Stayed 3 nights in Apr 2023

8/10 Good

Melora

Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was lovely except that there's a lot of noise within the building. Not much insulation between rooms so you can hear voices, music, Etc.
Stayed 3 nights in Mar 2023

6/10 Okay

Bradley

10/10 Excellent

Khara

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

CHRISTOPHER

Stayed 5 nights in Nov 2022

10/10 Excellent

Boris

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I felt like I was still in my apartment. Nice stay!
Stayed 2 nights in Nov 2022

8/10 Good

Mary

Liked: Cleanliness, room comfort
Comfortable
I didn't realize, outside of booking with Hotels.com, there was further interaction with the place itself, through email, that needed to be addressed. There was an 800 number that took care of everything upon checking that was great. I felt it could have been a bit cleaner. There is mold in the corners of the shower (a 1/3 bleach water spay would fix that), the areas around the cupboard handles were full of finger prints and grime as well as the front of the microwave. It also was quiet noisy, early mornings as the street traffic and families walking to the school across the street. It did help to have the sound machine. Lots of restaurants and close to bus. It is about an hour to get to the National Mall.
Stayed 4 nights in Oct 2022

2/10 Terrible

Jason, San Francisco

Disliked: Cleanliness, amenities, property conditions & facilities
The bed bugs issue with this property is real, ongoing and serious. I was bitten from stem to stern.
Stayed 2 nights in Sep 2022
Response from Sonder on 26 Oct,2022
Hi Jason, thank you for bringing this to our attention. We've conducted an investigation and have found no evidence of bed bugs in this room. We'd love to hear further detail on your stay as well as answer any questions you may have. Please reach out to our support team at any time. We look forward to speaking with you soon.

10/10 Excellent

Abderrahim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A great place to stay. Clean and close to everything. Multiple restaurants and shops are just around the corner. You feel like a local when you walk out the door to the bar/restaurant or just for a walk.
Stayed 2 nights in Sep 2022

10/10 Excellent

christopher

Stayed 3 nights in Sep 2022

10/10 Excellent

Justin

Stayed 3 nights in Sep 2022

10/10 Excellent

Dave

Stayed 2 nights in Jul 2022

10/10 Excellent

Tory

Liked: Cleanliness, amenities, property conditions & facilities
It was very neat that the property was nestled within an established community. There were several eating options in the area and is located in an area I look forward to revisiting.
Stayed 2 nights in Apr 2022

10/10 Excellent

Kim

Liked: Cleanliness
Stayed 1 night in Apr 2022

4/10 Poor

Roy

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The windows did not fit correctly so the street noise kept us up all night and there was free-flowing cold air. Sonder Corp., Slumlord Corp.
Stayed 4 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Room comfort
Alexandria weekend
We enjoyed our 3 night stay- location was excellent, lots of shops and food options in the neighborhood. The studio apartment was large, bright and comfortable. The room was very clean with the exception of the shower- the black mildewed grout around the base of the shower was very off putting. The shower handle was also black with mold. The other issue we had was the loud vibrational roar that was coming perhaps from another unit in the building . The sound was loud enough to drown out the tv and conversation in the room. It came and went the first day- but by our 3rd night it was maddeningly unrelenting. I called the Sonder representative Sunday night at 8pm. She was very understanding and within an hour the sound stopped. But it returned this morning loud as ever. While we loved almost everything about our stay I don’t think we could stay here again, due to the noise.
Shower
Shower
Shower
Stayed 2 nights in Feb 2022
Response from Sonder on 17 Feb,2022
We sincerely apologize for the lack of cleanliness in your space. This is one of our top priorities, and we regret that wasn't apparent from your stay. We are so sorry that noise disrupted your stay and would be more than happy to provide earplugs, a white noise machine, or anything else that may make your future stay more enjoyable. We hope you'll give us another chance to better live up to expectations.

10/10 Excellent

Dana

Liked: Cleanliness
Stayed 8 nights in Dec 2021

8/10 Good

Darrell William

Liked: Cleanliness, amenities, property conditions & facilities
Nice area. Nearby restaurants.
Stayed 2 nights in Nov 2021
Response from Sonder on 23 Nov,2021
Hi Darrell, thanks for the lovely review. We're so happy to hear you enjoyed the area and the nearby restaurants. We hope to host you again soon.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, quiet, and centrally located. Very nice and convenient.
Stayed 10 nights in Aug 2021
Response from Sonder on 17 Feb,2022
We're so glad you enjoyed your stay, Scott. We hope to welcome you back again soon.

8/10 Good

Cordelia

Travelled with family
Liked: Cleanliness
It was great... Until the A/C went out. They brought fans and tried compensate me though.
Stayed 3 nights in Aug 2021
Response from Sonder on 17 Feb,2022
We're sorry to hear the A/C cut out Cordelia, but we are glad that our team was quickly available to assist with solutions. We hope you still enjoyed your time at The Avenue Flats and we hope to welcome you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jun 2021
Response from Sonder on 17 Feb,2022
Thank you for the wonderful rating.

4/10 Poor

Heidi, Washington

Travelled with family
Liked: Amenities
We loved the neighborhood it was located in. Very friendly wonderful family owned resturants very quiet and safe. The room was dirty and smelled to heavily of cigarette smoke that we would wake up with headaches and bloodshot eyes every morning.
Stayed 4 nights in Jun 2020
Response from Sonder on 17 Feb,2022
We're so sorry to hear about the issues you experienced during your stay. We have a strict no-smoking policy and will work to ensure this is being followed at each of our locations. We hope you will give us another chance to better live up to expectations in the future.

10/10 Excellent

Rob, New York 🗽,NY

Travelled with partner
Liked: Cleanliness, amenities
Very clean and cozy studio apartment in a quiet residential area
Stayed 3 nights in Mar 2020
Response from Sonder on 17 Feb,2022
We're so glad you enjoyed your stay, Rob. We hope to welcome you back again soon.

10/10 Excellent

Maggie, Philadelphia, Pa

Travelled with partner
Liked: Cleanliness, amenities
Studio apartment- perfect for two of us. Great almost new appliances- stove/refrigerator/ dishwasher. Our room was on back side of property- very quiet. Great location for restaurants, easy to walk around neighborhood.
Stayed 4 nights in Mar 2020
Response from Sonder on 17 Feb,2022
We're so glad you enjoyed your stay, Maggie. We hope you'll consider Sonder for any of your travels to our 35+ cities throughout the world.

10/10 Excellent

Hiroyuki

Stayed 3 nights in Apr 2023