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It was my first time to say there. The room is ok. The mini bar in the room was empty. No pen and paper in the room. No slippers or bathrobe. No water!!
Coffee machine with no water!!
Mena
Stayed 1 night in Apr 2024
Response from The Mayflower Hotel, Autograph Collection on 30 Apr,2024
Thank you for your feedback. We will be sure to share your comments with the team as we continually seek ways to improve the experience of our guests.
Very elegant hotel. Staff was amazing. Very friendly. $30 daily room credit if you’re a Marriott Bonvoy member. 2 free trolley tickets and 2 free tickets to spy museum. Definitely will visit again.
Abraham
Stayed 3 nights in Mar 2024
Response from The Mayflower Hotel, Autograph Collection on 4 Apr,2024
The check out process is a disaster, 7 ppl waiting in the line and wait too long to just check out. I almost missed my train because of the check out time is too long. The hotel should have more efficient check out system or staff to help when it’s check out time.
jinjin
Stayed 3 nights in Feb 2024
Response from The Mayflower Hotel, Autograph Collection on 5 Feb,2024
Thank you for your feedback regarding your recent visit to our hotel. We apologize for the inconvenience you experienced during check out and will be sure to share your comments with our front office team.
Response from The Mayflower Hotel, Autograph Collection on 28 Jan,2024
Thank you for your feedback!
10/10 Excellent
Stephen
19 Jan,2024
Stephen
Stayed 1 night in Jan 2024
Response from The Mayflower Hotel, Autograph Collection on 21 Jan,2024
Thank you for your feedback!
2/10 Terrible
JEAN PIERRE
9 Jan,2024
JEAN PIERRE
Stayed 3 nights in Jan 2024
Response from The Mayflower Hotel, Autograph Collection on 10 Jan,2024
We apologize if your visit did not meet your expectations. Should you like to discuss your experience in further detail, please contact the hotel directly.
The stay was fine but the staff seemed discombobulated and confused. None of them seemed in sync and often gave different answers to the same inquiry. Customer service was greatly lacking not because of rudeness, all were relatively nice, but because of lack of awareness. It was a universal issue from the front desk to the concierge to the restaurant. No cohesion whatsoever. Odd.
Verified traveller
Stayed 2 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 5 Feb,2024
We appreciate your feedback and will be sure to share your comments with our team as we continually seek ways to improve our customer experience.
8/10 Good
fang
31 Dec,2023
fang
Stayed 3 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 21 Jan,2024
Thank you for your feedback!
10/10 Excellent
Luz I
28 Dec,2023
Luz I
Stayed 4 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 29 Dec,2023
Thank you for your feedback!
10/10 Excellent
Marc
25 Dec,2023
Marc
Stayed 1 night in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 21 Jan,2024
Lovely hotel. Great history affiliated with the property. Room was dark. Light bulb was out on the nightstand. Called several times to replace it and the team members who answered the phone sounded encouraging that someone would show up quickly…., but no one ever did. Big city so the price to pay for parking was extreme. They should give their hotel guests a break.
Sandra
Stayed 1 night in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 17 Dec,2023
Thank you for your feedback. We will be sure to share your comments with our team as we continually seek ways to improve our guest experience.
8/10 Good
Stephen
15 Dec,2023
Older but nice
Stephen
Stayed 1 night in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 15 Dec,2023
Awesome hotel, very elegant. The Main restaurant by the lobby was really good. Hotel is located from walking distance to the White House and has a metro station a few steps away. This is not a hotel that has amenities for the kids, so you wont see
Many.
Liliana
Stayed 3 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 15 Dec,2023
We are so glad that you enjoyed your visit to our hotel!
Check in was quick and easy. We had to make 2 separate reservations for the stay and they made it super convenient to link them and made the old process so easy!
Amanda
Stayed 1 night in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 11 Dec,2023
We are glad you enjoyed your visit and experienced a seamless check-in!
My overall stay at the hotel was excellent. The staff was very helpful and friendly. My only complaint would be that tea wasn't available and my husband doesn't like coffee, so we would have to pay for it since it wasn't complimentary. I would also suggest having a microwave in the room.
Jamesha
Stayed 8 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 15 Feb,2024
Thank you for your feedback regarding your recent visit to our hotel.
10/10 Excellent
Rose
1 Dec,2023
Rose
Stayed 4 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 24 Dec,2023
Response from The Mayflower Hotel, Autograph Collection on 28 Nov,2023
Thank you for your feedback!
6/10 Okay
Steven, Leesburg
Travelled with family
24 Nov,2023
Liked: Amenities
It is not the Mayflower that I am accustomed to.
Room service served in a brown paper bag, plastic utensils and paper cups. Request ignored.
Beautiful property, not holding to basic standards.
Dirty spots throughout the room, especially in the bathroom.
Steven
Stayed 2 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 27 Nov,2023
Thank you for your feedback. We apologize for the inconsistencies that you experienced and will be sure to share your comments with the team.
Love staying at the Mayflower when I am in town!! It’s a great hotel very convenient location the shopping, the White House and Mall, the Smithsonian Museums. Love the hotel bar at the end of the day!
Tracy
Stayed 1 night in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 12 Nov,2023
We are so glad you enjoyed your visit to our hotel and hope we can welcome you back again soon!
All very good.
Staff was excellent.
Highlight was that long term employees new our deceased relative who worked there for 40 years. He had retired in 2005.
James
Stayed 4 nights in Oct 2023
Response from The Mayflower Hotel, Autograph Collection on 9 Nov,2023
Thank you for your feedback regarding your recent visit. We're so glad that our team offered comforting words regarding your relative and do hope we can welcome you back again soon.
10/10 Excellent
Edwin
Travelled with partner
7 Nov,2023
Liked: Amenities
Elegant and comfy with warm and attentive service.
Edwin
Stayed 2 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 7 Nov,2023
We are glad you enjoyed your visit to our hotel!
10/10 Excellent
Blair
5 Nov,2023
Blair
Stayed 2 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 28 Nov,2023