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Reviews of U Street Hostel

2 out of 5
U Street Hostel
1931 13th St NW, Washington, DC

Reviews

8.4

Very good

Rating 10 - Excellent. 113 out of 223 reviews" "
Rating 8 - Good. 65 out of 223 reviews" "
Rating 6 - Okay. 21 out of 223 reviews" "
Rating 4 - Poor. 10 out of 223 reviews" "
Rating 2 - Terrible. 14 out of 223 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 5 nights in Apr 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the capsule accommodations and appreciated the shower accommodations. Loved the coffee/breakfast bar, especially the matcha beverage I ordered!
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Cambridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a capsule hotel on U Street, this can't be beat! I will definitely stay here again despite the locale which, while it has many charms, is a bit sketch around midnight. Really clear check in, very clean pods which were surprisingly quiet and comfortable inside, and no line for the bathroom at 4am.
Stayed 1 night in Apr 2024

10/10 Excellent

Anayma Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Love the capsule concept .
Stayed 3 nights in Mar 2024

6/10 Okay

Shimon

Stayed 1 night in Apr 2024

2/10 Terrible

Tony

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Hidden chargers - I thought it was just a mistake however came to find out while sitting on the lobby that they wanted to charge extra to other guests too - also the accuracy on the information is misleading.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chigozie, Minneapolis

Smooth and easy
Stayed 1 night in Apr 2024

10/10 Excellent

Darryl and Latricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
POD is extremely comfortable and bathrooms are easily accessible and available.

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Shawn

Capsules are great very comfortable. Washroom very clean staff very accommodating I was given a mixed room when I booked a female only. Staff was pleased to accommodate me
Stayed 1 night in Mar 2024

10/10 Excellent

Mehmet Alp

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is easy to get around, thanks to the hostel's proximity to the Metro station. You can also conveniently take the bus to Georgetown for a short walk. Another perk is the neighborhood, which seems nice to stroll. All in all, it was a good experience for four days, and I definitely recommend staying for a short time.
Stayed 4 nights in Mar 2024

8/10 Good

Jessica

Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth John Dion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing would be increased ventilation inside the rooms, as some nights it was not comfortable sleeping through unpleasant odours. But other than that everything else was great, friendly staff, cozy pods, chill common area, etc. Glad to have been there during my trip to DC
Stayed 3 nights in Feb 2024

10/10 Excellent

Bachar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Olga

Stayed 1 night in Jan 2024

10/10 Excellent

Siuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good

4/10 Poor

Alex

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Gage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a great staff
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hostel pod I stayed in felt clean and secure. However, there was no where to park without parking on the street with meters. This meant you had to get up and repay every few hours and it costed many dollars for each day. I was also told that the parking on the street was free after 7PM on Friday through Monday morning. This was not true as I was fined $50 for parking by the hotel on Saturday.
Stayed 1 night in Nov 2023
Response from Tom on 4 Dec,2023
hey there - thank you for staying with us, and sorry for any confusion! Most of the streets are free Saturday and Sunday - just please check the signs - right outside our front door it's free on weekends. Some streets charge for Saturdays - don't park there lol

8/10 Good

Robert

Liked: Cleanliness, amenities
you get what you paid for
Stayed 4 nights in Nov 2023
Response from Tom on 4 Dec,2023
YESSS but it is nice for what you pay! thank you so much

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Tom on 4 Dec,2023
Thank you so much!!!!

10/10 Excellent

Zhangwei

Liked: Cleanliness, staff & service, property conditions & facilities
Good to have a place to sleep in DC at this price.
Stayed 1 night in Nov 2023
Response from Tom on 4 Dec,2023
awesome!! Thank you so much

6/10 Okay

Ruth

Stayed 2 nights in Oct 2023
Response from tom on 4 Nov,2023
thank you!

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this place! Very comfortable and quiet.
Stayed 1 night in Oct 2023
Response from Tom on 4 Nov,2023
thank you so much!

8/10 Good

German

Liked: Cleanliness, staff & service, amenities
The Capsule Hotel is a facility near everything that serves its purpose with small, yet comfortable beds; however, I think there should be larger lockers and power sockets for charging cellphones and laptops on the capsules or nearby; also, a weak point from its purpose is the lack of social interactions with other guests because of space constrains; it would be much better if there were larger common spaces. It was a good experience overall, nonetheless; I'd recommend the Hostel so someone else.
Stayed 3 nights in Oct 2023
Response from Tom on 4 Nov,2023
thank you! AGREED - we're working on better charging options - that should be within weeks - high power USB a, and high power USB c for all capsules. Larger lockers will take a few months - but they will be here early next year, along side upgraded locks for the lockers. More spaaaaaaacceeeeeeeee, that's tough )

10/10 Excellent

Joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hostel ever!
I cannot say enough good things about the U Street Hostel! Easy, clean, comfy, convenient, and filled with kindness. Great location with access to multiple restaurants, drug stores, and even a Trader Joe’s and Whole Foods Market. The private rooms are simply a steal of a deal ~ I’m still shocked by the value I received for such a low price. Highly recommend!
Stayed 2 nights in Oct 2023
Response from Tom on 4 Nov,2023
lovely to hear - and indeed private rooms is where it's at!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and comfortable pod hostel. Six person bunk style rooms offer a social stay, and the cafe common area gives plenty of options for meeting new and interesting people. The ubiquity of multinational guests means you will find it very difficult to get bored of your room mates. Highly recommended, 5/5 in every category.
Response from Tom on 4 Nov,2023
thank you so much - means a ton to read this and I'm so freaking happy you were able to enjoy your stay

10/10 Excellent

Ariel Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, quiet and People inside were good. We have some restaurants around
Stayed 2 nights in Sep 2023
Response from Tom on 4 Oct,2023
thank you so much for staying with us and taking the time to review!

10/10 Excellent

Ekrem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Tom on 4 Oct,2023
Thank you soo soo much - lovely to see

4/10 Poor

Susan

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Tom on 4 Oct,2023
Thank you for staying with us - would love to hear about what issues you experienced staying with us, so we can improve on them - thanks

6/10 Okay

Braian

Stayed 1 night in Aug 2023
Response from Tom on 4 Nov,2023
thank you! Would always love some feedback - truly - we fix and address things based on such reviews

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple and fast getting situated. Friendly staff and individuals that stay there. So much in the area! Highly recommend!
Stayed 2 nights in Aug 2023
Response from Tom on 10 Sept,2023
Thank you so much! Really means a ton for us, as folks here really do put in a lot of work

10/10 Excellent

Tingwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff clean capsule.
Stayed 2 nights in Sep 2023
Response from tom on 10 Sept,2023
wonderful to read this - really appreciate you!

8/10 Good

Kreingkrai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Place to stay in DC.
Stayed 3 nights in Aug 2023
Response from Tom on 4 Sept,2023
SWEET!! Thank you - we really really do try

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tom on 10 Sept,2023
thank you so much! This is lovely!

10/10 Excellent

Kazumi

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Tom on 4 Aug,2023
thank you so much!

10/10 Excellent

Joseph, Coffeyville

Liked: Cleanliness
Perfect for a night!
Stayed 1 night in Jul 2023
Response from Tom on 17 Jul,2023
Thank you so much! Means a lot to read this, to us! Glad you enjoyed it - have a good rest of your trip.

8/10 Good

UZOAMAKA

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very unique spot. It is always clean and smells nice. Once you check in, the front door and your room door can be operated from your phone. So cool. the staff at the cafe were so nice and welcoming. I did not like the bathroom (shower) was all the way in the basement and my room was on the 3rd floor. The bed I slept on was comfortable. I will visit again.
Stayed 1 night in Jul 2023
Response from Tom on 9 Jul,2023
thank you so much for a thorough reply! This means so much to hear that you enjoyed it - thank you!

8/10 Good

Albert

Stayed 2 nights in Jul 2023
Response from Tom on 27 Jul,2023
thank you so much! Lovely to see this

10/10 Excellent

Dhruval

Stayed 4 nights in Jun 2023
Response from Tom on 27 Jul,2023
Really happy you enjoyed your stay - thank you so much!

8/10 Good

Verified traveller

Liked: Staff & service
A place to lay my head for a night
The location is very convenient, as a Metro train station is at end of street. Nearby Howard University with many restaurants nearby. I enjoyed the privacy of the pods vs. traditional hostel bunks. Showers are in basement but have toilets and sinks on dorm floor. Not soundproof and needs better ventilation. USB charging ports didn’t work and I recommend the hostel to add mattress protection as mattress showed old stains when I removed linen. Overall, a good stay for just needing somewhere to sleep for a night.
Stayed 1 night in Jun 2023
Response from Tom on 28 Jun,2023
Thank you so much! We finished replacing all mattresses to new ones with protective cover sheets that we can wash - so fully agree with your ideas! Also we've fixed those USB charging ports and the vents on sorry about it - we do try and check routinely but sometimes you are our best inspector. Great helping review - thank you for staying with us!

8/10 Good

Oscar

Liked: Cleanliness, staff & service
First time staying at hostel, pleasant surprise
Stayed 2 nights in Jun 2023
Response from Tom on 28 Jun,2023
Thank you so much! Glad you enjoyed it!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good, fun interesting! Great staff.
Stayed 4 nights in Jun 2023
Response from Tom on 28 Jun,2023
Thank you - lovely guest yourself!

4/10 Poor

Shauna

Stayed 1 night in Jun 2023
Response from Tom on 3 Jul,2023
Understandable rating, after being escorted by the police and arrested for harassing other guests /.We care about the safety of our guests and staff deeply, and do not tolerate any verbal or physical threats or abuse - and in the rare circumstance something like this happens, we are very quick to act

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy self check-in and check-out with clear instructions provided. Very convenient location (2 minute's walk to a Metro station) and has good grocery shopping/dining options around. Clean and comfortable space. The only thing was that maybe because it's an old building so the soundproof isn't great. I could hear people walking upstairs or talking in the kitchen when I was in my room.
Stayed 2 nights in May 2023
Response from Tom on 8 Jun,2023
thank you for your review - and yes I would think that's the biggest difference between a hotel versus a hostel - sound isolation between rooms, even if it's with capsules. We operate with limited funds, and try to do our best as a small business - but for the next location (fingers crossed) - we will be invested much more in sound proofing all the walls more than what was done here

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for my needs. It is right next to the train station which made it very easy to get around. There were also plenty of places to get food and drink nearby. If you are going to a concert at the 9:30 club, it is a great place to stay as it is a 10 minute walk at most. It is in many ways better than a standard hostel in that the capsule does give you some additional privacy. My expectations were more than met.
Stayed 2 nights in May 2023
Response from Tom on 8 Jun,2023
thank you! I'm so glad you saw the improved difference!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The U St. Hostel is a lovely place for those on a budget. It's right next to the metro and a bus stop, so it's very convenient to travel pretty much anywhere in DC. Folks adhered to the posted quiet hours very well, and facilities were clean. It takes a little getting used to if you have only ever stayed in private rooms, but the capsules make getting used to a shared room much easier. All facilities were always accessible, I never had to wait to use the bathroom, sinks, or showers. The staff are also very friendly, kind, and responsive to requests for help through their property's mobile app. I'll be back again if I need a spot in DC!
Stayed 3 nights in May 2023
Response from Tom on 8 Jun,2023
Thank you so much, this is so lovely to read

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A/C temp set ridiculously low
First, I did not care for the high tech set up for entering the hostel or my room. It caused me a problem when my phone died on my evening walk and were it not for the night porter handing me his battery charger through the door (would not let me enter without using phone on door lock) until I could get enough charge to open door. What would I have done if he wasn't on duty to assist me? Some guest had learned how to override the locked thermostat and constantly lowered the temp to 69 degrees, even after staff raised the temp. That's not eco friendly and I was freezing. The pod is a new experience for me and while I liked it overall, entering and especially exiting it from the end was difficult. Would have been great from the side. Staff were great and very accommodating and even with construction going on, rooms, showers and common areas were very clean. Instructions for locks, especially the lockers, were too abbreviated. There were steps missing that I had to learn from staff and experience.
Stayed 2 nights in May 2023
Response from Tom on 8 Jun,2023
Thank you for your input, and I'm glad these are some of the things we can fix! We're going to get new AC controllers that can be adjusted remotely, rather than silly 2000s tech ). Will do better on education of the locks, and how to enter the rooms without the phone - since you always have access to your personal codes via email or written down - THANK YOU!

8/10 Good

Anika

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Tom on 8 Jun,2023
Really appreciate this!

2/10 Terrible

Yassen

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023
Response from Tom on 8 Jun,2023
I wonder what went wrong - you've stayed for a long time - but there are no notes on any requests or negative reactions /