Water Newton Holidays

Wonderful hotel. Stafff and facilities were excellent. Highly recommended.

Great place and location. Would absolutely stay again.

Our room was great, the hotel is beautiful, and in a great location. However, we had an issue with the bathroom. It stank! We had to keep the door closed so it wouldn't stink up the entire room. I contacted customer service at the text number they sent, and they gave me an email address to send my concern to. I never got a response, and no one ever fixed the issue. A housekeeper was in the room each day, and obviously, they did not alert maintenance either. We had dinner the first night at teh restaurant and had terrible service. The server forgot our appetizers, two bowls of soup. Then, when dinner arrived, and I mentioned she forgot the soup, she returned with one and no spoon.

While location is a plus for access to underground, tourist attractions and rail it can be a bit noisy at night with the rumble of the trains

Well presented classic London hotel next to Victoria train and bus station. Very impressive lobby area when you first walk in, can't help but take a photo. Friendly, professional staff. There are a lot of rooms: we were on the top 7th floor which required a trip through the building using two lifts. Our Deluxe King seemed to be the best balance of size, luxury and price. Temperature control in the room was good with the heat outside. Very impressed with how quiet the room felt despite being in a busy area of London. Breakfast wasn't a highlight but still good quality and well presented.