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Reviews of Ramada by Wyndham Watertown/Thousand Islands NY

2.5 out of 5
Ramada by Wyndham Watertown/Thousand Islands NY
21000 NY State Rt 3, Watertown, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 371 out of 1001 reviews" "
Rating 8 - Good. 369 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jim

Travelled with family
The hotel is old and tired and in desperate need of an update. Halls are dark and dingy with permanently stained carpets. The room was spacious and clean but you had to request maid service or they don’t come and clean. There was an incident where an additional room charge that was not authorized appeared on my card. It was resolved but very annoying and worrisome. Our last stay at the Ramada!
Stayed 2 nights in May 2024

6/10 Okay

Hannah

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was tidy but didn’t feel clean, found someone else’s cpap mask in our bed. Very dark hallways and elevators felt unsafe.
Stayed 1 night in May 2024

6/10 Okay

Joanne

Disliked: Property conditions & facilities
It’s and old property and is in need of major updating.
Stayed 1 night in May 2024

6/10 Okay

Ruth

Disliked: Property conditions & facilities
Stayed 2 nights. Older property really needs an upgrade. Not bad for the price. My check in was easy and fast. I paid for a Larger room. Very quiet as I was in the back end of the hotel. Beds really need new mattresses. Breakfast they should just give up. Horrible “eggs” tasted like water. “Grey” colored sausage. Instant coffee. Could barely eat, gave up and went to Cracker Barrell. This was my second time staying here, but for $20 more per night I willl stay down the road at a different place.
Stayed 2 nights in May 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

STEPHEN

Travelled with partner
Very musty smell in the first floor hallway.
Stayed 2 nights in May 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Brian, Plattsburgh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Close to food and shopping. Easy check in and friendly people.
Stayed 1 night in May 2024

10/10 Excellent

Roseanne

Travelled with family
I’m very pleased to see the rooms and washrooms updated. It looks and smells good.
Stayed 1 night in May 2024

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Craig

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and courteous.property was very clean and safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful. We were able to check in early. The television in our room was not working so we changed rooms. The vending mach also didn't work but there's a grocery store next door.
Stayed 1 night in May 2024

10/10 Excellent

Lori, Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the hotel. The staff were friendly and everything was clean. The kids really enjoyed the breakfast every morning.
Stayed 2 nights in May 2024

10/10 Excellent

brian

Business traveller
Liked: Cleanliness, staff & service, amenities
Great overall
Stayed 2 nights in Apr 2024

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The walls are SUPER thin. Noise from the room next door sounded like it was literally inside our room.
Stayed 1 night in May 2024

4/10 Poor

numidia

Travelled with family
They advertise continental breakfast, but they had just coffee and toast nothing else.
Stayed 1 night in May 2024

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean and quiet.
Stayed 1 night in May 2024

4/10 Poor

CHEYANNE

Travelled with partner
There appeared to have been an event the night of our stay. While that was not an issue, the blasting of music in neighboring rooms and yelling outside our door until 2 am, was a problem. I completely understand having an event, but I could not believe the blatant disregard for other guests of the hotel. After a very long night of very little sleep, I planned to tell the front desk staff about it at checkout. However, we were never asked about our stay when we checked out.
Stayed 1 night in May 2024

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to several restaurants, close to interstate but not noisy. Nice beds and toiletries
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close proximity to shopping, restaurants and the highway
Stayed 2 nights in Apr 2024

10/10 Excellent

Gisele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great stay!
Stayed 1 night in Apr 2024

8/10 Good

Melanyse

Travelled with family
Liked: Staff & service
This place is cheap and good if you are looking for somewhere practical to stay. The shower pressure was not the best. The pool is out side. Staff are nice.
Stayed 1 night in Apr 2024

6/10 Okay

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service
The walls are paper thin. You can hear other people’s conversations. There were ants in the bathroom as well. The staff in the evening was great.
Stayed 1 night in Apr 2024

8/10 Good

jennifer

Clean and well kept.
Stayed 1 night in Apr 2024

6/10 Okay

Judy

Liked: Cleanliness
The hotel is dated in its fixtures and fittings. The bed was comfortable. The entrance and exit pavement have two large potholes with orange cones marking them. The location is just off of interstate 81. Convenient access to shopping and restaurants.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very great overall for price
Stayed 1 night in Apr 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great continental breakfast
Stayed 1 night in Apr 2024

8/10 Good

Howard

Liked: Cleanliness, staff & service
Outdated gym equipment was a joke no weights
Stayed 2 nights in Apr 2024

10/10 Excellent

Joceline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice reception area
Stayed 1 night in Apr 2024
Response from Amanda on 26 Apr,2024
Thank you for your feedback. We hope to see you again on your next trip to Watertown!

10/10 Excellent

William

Liked: Cleanliness
Very nice stay.
Stayed 1 night in Apr 2024
Response from Amanda on 25 Apr,2024
Thank you. Happy to hear how much you enjoyed your stay at our Ramada by Wyndham, Watertown. Hope to see you again!

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our kind of travel and breakfast is excellent.
Stayed 1 night in Apr 2024
Response from Amanda on 25 Apr,2024
Thank you for your feedback! We hope to see you again the next time you're in Watertown.

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
We always stay here! Love the location and price!
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr,2024
Thank you for your wonderful feedback. Glad to hear you enjoyed your stay with us at our Ramada by Wyndham, Watertown. Hope to see you again!

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
This is convenient and fine for a night. They have started to replace some things but the mattresses are getting worn, curtains starting to come off the track and we had no shower curtain on our tub! The staff were friendly, the room seemed clean and the breakfast was satisfactory.
Stayed 1 night in Apr 2024
Response from Amanda on 25 Apr,2024
Thank you for your feedback. Currently, we are still under renovations, and are in the process of getting all of our mattresses replaced. We hope you visit us again in the future to see all of the great changes that are yet to come!

8/10 Good

Paul

Liked: Amenities
It was quiet and clean
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr,2024
Thank you for your feedback.

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amanda on 22 Apr,2024
Thank you for your feedback.

8/10 Good

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr,2024
Thank you! Your feedback is appreciated.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. Convenient to great shopping and dining
Stayed 2 nights in Apr 2024
Response from Amanda on 22 Apr,2024
Thank you for your feedback! So glad to hear you enjoyed your stay with us, especially the location of our hotel.

8/10 Good

Vincent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise door slaming
Stayed 2 nights in Apr 2024
Response from Amanda on 22 Apr,2024
Your feedback is appreciated.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr,2024
Thank you for your feedback. We are so glad to hear you enjoyed your stay with us at our Ramada by Wyndham, Watertown.

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay overall, but the walls are very thin. Bathroom vent is shared with neighbor. I was playing music while getting ready and neighbor yelled expletives' through the vent.
Stayed 1 night in Apr 2024
Response from Amanda on 16 Apr,2024
Your feedback is appreciated. If there is ever something we can do to make your stay more enjoyable, please let us know right away. We have someone at the desk 24 hours a day.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As checked above
Stayed 2 nights in Apr 2024
Response from Amanda on 15 Apr,2024
Thank you for your feedback.

4/10 Poor

Devin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda on 15 Apr,2024
Your feedback is appreciated. If there is ever something we can do to make your stay more enjoyable, please let our Front Desk staff know immediately. We are always more than happy to help in any way that we can.

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located by the airport
Stayed 1 night in Apr 2024
Response from Amanda on 15 Apr,2024
Your feedback is appreciated. Glad you enjoyed your stay, and especially the location of our hotel. Hope to see you on your next trip to Watertown!

10/10 Excellent

noreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was 10star, I would stay with you again. Staff was very helpful.
Stayed 1 night in Apr 2024
Response from Amanda on 15 Apr,2024
Thank you so much for your wonderful review. We are delighted to hear how much you enjoyed your stay with us at our Ramada by Wyndham, Watertown. Hope to see you again!

10/10 Excellent

Brenda-Lee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great andstaff where nice
Stayed 2 nights in Apr 2024
Response from Amanda on 15 Apr,2024
Thank you for your feedback! So glad to hear you enjoyed your stay with us at our Ramada by Wyndham, Watertown.