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Reviews of SureStay Hotel by Best Western Weimar

2.5 out of 5
SureStay Hotel by Best Western Weimar
102 Townsend Dr, Weimar, TX

Reviews

7.2

Good

Rating 10 - Excellent. 58 out of 197 reviews" "
Rating 8 - Good. 63 out of 197 reviews" "
Rating 6 - Okay. 29 out of 197 reviews" "
Rating 4 - Poor. 28 out of 197 reviews" "
Rating 2 - Terrible. 19 out of 197 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew, Austin

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
N/A
Stayed 2 nights in Apr 2024
Response from Hannah on 21 May,2024
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

4/10 Poor

Bryan M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very run down
Stayed 5 nights in Apr 2024
Response from Hannah on 10 Apr,2024
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

4/10 Poor

Audrey

Travelled with family
Disliked: Cleanliness, amenities
Owners did not want pets staying at their property. The first room we were given was horrible - urine and mold smell, air fresheners sitting all around. We complained and were moved. Entire hallway reeked of cigarette smoke, and the breakfast had extremely limited selection. Ice machine had no ice. We were told it was due to construction workers staying at the property using all the ice and breakfast.
Stayed 1 night in Apr 2024
Response from Hannah on 6 Apr,2024
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

8/10 Good

Stan and Sue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

6/10 Okay

Rolando

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No breakfast and can’t find the staff.
Stayed 2 nights in Mar 2024

2/10 Terrible

Cyndi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hannah on 11 Mar,2024
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
VERY NICE
Stayed 2 nights in Feb 2024
Response from Hannah on 22 Feb,2024
Thank you for taking the time out to give us feedback. We appreciate your business and look forward to you staying with us again soon.

10/10 Excellent

loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Charlotte

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Construction on adjacent property. Cracked bathtub so water was everywhere and they even knew about it but still rented the room to me. Took a long time to get hot water.
Stayed 1 night in Nov 2023
Response from Hannah on 17 Nov,2023
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

2/10 Terrible

JAMES

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Night desk attendant was very rude. Implied that 2 men needed a room with 2 beds. Also saud we had to wslk our pet out a side door and not out through the libby. I called several times to ensure this was a pet friendly hotel. It is not.
Stayed 3 nights in Oct 2023
Response from Hannah on 1 Nov,2023
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Stay
This hotel is a gem, a great little motel at budget prices.
Stayed 1 night in Sep 2023

4/10 Poor

elsa

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Bathtub was clean, but they c I uld put better toiletries
Stayed 1 night in Aug 2023
Response from Hannah General Manager SureStay Hotel by BW on 29 Aug,2023
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Surestay
Only complaint is that the lobby smelled of possible drug use when walking in. My children were asking what the smell was.
Stayed 1 night in Jul 2023

10/10 Excellent

Monica

Stayed 1 night in Jul 2023

2/10 Terrible

Thommy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed Bugs. I’m Pissed!!!!
It’s now 4:25am. I woke up around 3:25 itching all over. I felt raises on my skin. I informed the front desk. He gave me a room upstairs. Went to store to get Benadryl. Not sure if the other room has bed bugs also. I’m pissed. I want a refund plus!!!!! I have a video with a bug crawling in the bed.
Stayed 1 night in Jun 2023
Response from Hannah General Manager SureStay Hotel by BW on 19 Jun,2023
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Julie

Travelled with family and small children, Travelled with pets
Disliked: Property conditions & facilities
Run down, "free breakfast" was 1/2 loaf of bread, orange juice and coffee. Shower was moldy and had peeling paint
Stayed 1 night in May 2023

4/10 Poor

Genise

Disliked: Property conditions & facilities
Response from Hannah General Manager SureStay Hotel by BW on 22 May,2023
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

David L

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great value.
Stayed 1 night in May 2023

6/10 Okay

Joe

Travelled with family, Business traveller
I’m in the fire protection business. During check in I noticed that the fire protection system was completely shut down. I questioned the owner about the system and she tried to tell me that the system is fully functional. I told that her that her system is not functioning and she needs to have it checked but she continued to convince me that it is. I didn’t tell her that I was in the fire protection industry and didn’t want to argue with her about it. I don’t feel safe staying at a property that has no fire protection.
Stayed 1 night in May 2023
Response from Hannah General Manager SureStay Hotel by BW on 15 May,2023
Hello, due to the weather we had a power outage that morning. We wanted the technician to come out to make sure everything was okay but as it is a small town they couldn't come immediately. It is currently fully functioning. We apologize for the inconvenience.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice clean room
Stayed 1 night in Mar 2023

10/10 Excellent

David L

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean functional rooms.
Stayed 1 night in Mar 2023

8/10 Good

Roberto

Stayed 1 night in Feb 2023

10/10 Excellent

Shiralee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 / 10
The hotel was an easy check in. The room was big and clean. The shower was powerful and the WiFi was amazing. Overall I would definitely recommend this hotel. Also had a good breakfast.
Stayed 1 night in Oct 2022

10/10 Excellent

Rachel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
Comfy and big rooms very good time.
Stayed 2 nights in Sep 2022

2/10 Terrible

jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
My son and myself got sick from the mold in the room. Ceiling in bathroom falling down from leak in ceiling. Mold in ceiling and wall. Beds uncomfortable.
Stayed 2 nights in Aug 2022
Response from Hannah General Manager SureStay Hotel by BW on 31 Aug,2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for older motel..rooms where clean..staff was nice
Stayed 2 nights in Aug 2022

10/10 Excellent

Pimela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility for the price
Stayed 1 night in Aug 2022

4/10 Poor

Eloisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel :(
As soon as you walk into the hotel, it smells dirty. Then you get to the rooms hallway and it smells even worse like cigarettes everywhere :( The room was very dirty, Carpet smelled and had Crumbs everywhere. Worst of all the bed sheets were dirty , bed uncomfortable and more disgusting were dead cockroaches in the bathroom. We didn’t even want to use the restroom or the shower
Stayed 2 nights in Jul 2022
Response from Hannah General Manager SureStay Hotel by BW on 19 Jul,2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

JR

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Edward

Disliked: Cleanliness, staff & service
Sure stay hotel
They did not clean my room for 3 days and they say free breakfast they had a honey bun and cupcake and a banana for their breakfast and it was on a Saturday the rest of the 4 days I was there they had nothing.The place smelled like mold I would never stay there again.
Stayed 4 nights in Jun 2022
Response from Hannah General Manager SureStay Hotel by BW on 1 Jul,2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Kenneth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Jun 2022

10/10 Excellent

Gabe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful.
Stayed 1 night in Jun 2022

4/10 Poor

Megan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Hannah General Manager SureStay Hotel by BW on 15 Jun,2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Oakland Texas
I rented 2 rooms. They were excellent in being spacious, the beds being very comfortable and everything in the rooms were easily accessible. My only complaint was the bathtub seemed a little dingy. I wore shower shoes, so I was ok. The others in my party had no complaints. The only real concern we had was the hotel advertised free continental breakfast. We were there 2 nights and we only saw fresh coffee. When we were checking out the third day, one of our group overheard a guest go up to the front desk and ASK for a breakfast bag. We were never told that you had to ask for a breakfast bag upon arriving nor was it displayed anywhere, that we needed to request one at the front desk. Since the front desk knew we were staying for two days, we were curious as to why we were not offered the breakfast bags. All we had initially was fresh coffee. We were given breakfast bags upon checking out by chance but I was disappointed that we weren't offered the food in the beginning.
Stayed 2 nights in Jun 2022

8/10 Good

Kenneth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you are doing business in Weimar, easy access to town and the highway.
Stayed 1 night in May 2022

6/10 Okay

Jose

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Driving
The washing machine were not operational.
Stayed 1 night in May 2022

4/10 Poor

Todd

Travelled with family
Disliked: Property conditions & facilities
Bathtub stopper didn’t work-room layout extremely weird-even with curtains drawn, room was overly bright-while mostly clean room condition was not good
Stayed 1 night in Apr 2022
Response from Hannah on 2 May,2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hannah General Manager SureStay Hotel by Best Western Weimar

2/10 Terrible

John

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The AC unit in the room did not work and after telling the front desk that it was still not working.... Then he got upset and did not even bother putting me in another room just told me he would refund me the money but he thought it would be a good idea to go somewhere else... Thats not good customer service skills
Stayed 1 night in Apr 2022

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great no frills hotel. Rooms were spacious and clean, beds were comfortable, very quiet. Excellent Internet connectivity. Will stay again
Stayed 1 night in Apr 2022

8/10 Good

Michelle

Stayed 2 nights in Mar 2022

8/10 Good

Gloria

Travelled with partner
Liked: Staff & service
The lady running it was extremely pleasant. The room needed a vacuuming.
Stayed 2 nights in Mar 2022

6/10 Okay

Barbara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very nice staff and went out of their way to help us after a mess with Expedia reservation. I had one reference number and hotel did not have that number, somehow after much time, the young lady found a number she could accept. Hotel was remodeled two years ago and that is nice but it needs a really good cleaning, especially the bathroom floors, horrible. Bleach would do wonders as floors have not been moped in some time. Through cleaning though out motel would be very helpful. With such nice family hate to give such a poor review but hotel needs a major cleaning.
Stayed 1 night in Apr 2022

8/10 Good

Catherine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quiet. The staff was pleasant and the price was reasonable
Stayed 1 night in Apr 2022

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!
The hotel smelled very bad. It was a mix of grease and cigarettes.
Stayed 1 night in Mar 2022
Response from Hannah General Manager SureStay Hotel by BW on 31 Mar,2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quick check in
Stayed 1 night in Mar 2022

6/10 Okay

Robbin

Stayed 1 night in Mar 2022

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Feb 2022

10/10 Excellent

Gregory

Stayed 1 night in Jan 2022