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Reviews of Melbourne Lodge

4.5 out of 5
Melbourne Lodge
Brocket Park, Lemsford, Welwyn Garden City, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 37 reviews" "
Rating 8 - Good. 7 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 1 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Callum

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Misleading information on dining amenities. Lists with 2 restaurants open for all 3 meals. There was no indication that their main restaurant was closed and the other restaurant closed at 5 pm. I had to email to find this out. I would not have booked if I knew I could not eat or drink past 5 pm. The recommendation was a pub nearby. It is a very overly priced 1-night stay for a place with no dinner options or room service.
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely place to stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Sapna

Travelled with partner
Liked: Cleanliness, staff & service
Lovely property and very beautiful. Amenities are a bit old and need to be updated. Service is very good and very pleasant and helpful staff. Plumbing and electrical seems to have issues.
Stayed 1 night in Nov 2023

10/10 Excellent

Greig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furnishing a little dated but comfortable and luxurious rooms. The grounds are superb. Golf course is excellent. Restaurant on site. Staff helpful. Convenient location.
Stayed 1 night in Nov 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Welwyb
Noisy in next room
Stayed 1 night in Oct 2023

2/10 Terrible

Dene

Stayed 1 night in Sep 2023

10/10 Excellent

kalpesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and amazing views so comfortable
Stayed 1 night in Aug 2023

8/10 Good

Hermione Adrienne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Ian

Liked: Cleanliness, staff & service, room comfort
Amazing location and very comfortable but…
Amazing location, very quiet and rural close to the lake. The property whilst comfortable and clean desperately needs a refurb. Threadbare carpets and fittings are from the 80’s, there are no USB points and no air conditioning. Fortunately the weather was cool but a hot summers day would be a different story. I would stay here again but a full modern refit would make it an amazing place to stay. Finally, for those with an electric car there is a charge point close to the rooms.
Stayed 3 nights in Jul 2023

8/10 Good

Yvonne

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Beautiful grounds. Room decor was tired with stained headboard. Lovely breakfast, although service was slow.
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Andrea

Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded Expectations
The Melbourne Lodge delivers 1st Class Service in an Old World setting. A Golfers paradise which neither of us were but still relaxing and great service in an idyllic, off the beaten track Manor House. I thought the value was incredible for the luxurious room and botanical wonderland and would come back even though I’d have to fly across the pond to get here.
Stayed 2 nights in May 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Had a one night stay here on a business trip, in a lovely rural setting on a golf course, everything was good, staff, service, food, room comfort. a little expensive but very nice.
Stayed 1 night in Apr 2023

4/10 Poor

Angela

Stayed 1 night in Apr 2023

10/10 Excellent

Bethan Aur

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bedroom was large, clean and comfortable. The lodge is a separate building from the clubhouse where tasty breakfast and evening meal were served. Thankfully, the weather was kind and the walk between both buildings pleasant. The staff were particularly friendly and welcoming.
Stayed 2 nights in Apr 2023

10/10 Excellent

Halima

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melbourne Lodge is situated in a wonderfully picturesque location within the larger Brocket Hall estate.
Stayed 1 night in Dec 2020
Response from Michael on 18 Dec,2020
Thank you and we hope to welcome you back again soon.

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and clean, beautiful surroundings
Stayed 1 night in Oct 2020
Response from Michael on 18 Dec,2020
Thank you, we are pleased you enjoyed your stay.

6/10 Okay

John Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Receptionist on 12 Mar,2020
Good morning John Paul, Thank you for taking the time to rate your stay with us at Melbourne Lodge. We would welcome any further feedback you would like to give to help improve our service standards. Kind regards, Ellis

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing grounds and golf
Amazing grounds and buildings, some of the sign posts Werner that clear so walked around a bit trying to locate the correct reception, but overall very pleasant
Stayed 1 night in Mar 2020
Response from Receptionist on 12 Mar,2020
Many thanks for your feedback. We're glad that you enjoyed your stay. We are planning to upgrade our signage and hope to have this completed in the near future. I do hope we can welcome you back again. Kind regards, Ellis

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, architecture and food. Good service, room and although expensive it’s a nice treat. An earlier reviewer gave a terrible review which is completely not warranted. Hopefully it will not put off people from staying at the facility. I can only imagine the reviewer was having a bad day.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Pamela on 28 Aug,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Pamela on 24 Aug,2019
Your review is appreciated - thank you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great room, lovely staff - will definitely return
Stayed 1 night in Jul 2019
Response from Pamela on 27 Jul,2019
Hi there - so glad you enjoyed your stay with us. We look forward to welcoming you back to the Brocket Estate. kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in a unique context with wonder nature and facilities
Stayed 1 night in Jun 2019
Response from Pamela on 5 Jul,2019
Thank you so much for your comments, I'm delighted that you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Pamela on 8 Jun,2019
Many thanks for your feedback - I hope we can welcome you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property with unique character in a beautiful setting
Stayed 1 night in Jan 2019
Response from Michael on 9 Jan,2019
Thank you for your feedback on your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pleasant Stay
Following my booking i was sent directions to the estate, unfortunately my satnav took me to the back gate, however this wasn't a problem and the reception staff directed me through the estate. Check in was very quick and friendly. The lodge is a short walk back to the golf club which is where dinner and breakfast are served, there wasn't any parking at the reception area. The food was really good, especially the breakfast! The rooms are well equipped but are dated. Unfortunately the night i stayed was bad weather and the drainpipe outside my window was leaking which made noise in a quiet environment. However my overall stay was pleasant and i would stay again
Stayed 1 night in Dec 2018
Response from Managing Director on 19 Dec,2018
Thank you for your comments and feedback we look forward to seeing you back on the estate soon.

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!
Rooms were in a disgusting condition and were severely outdated, death by Peach was the only way to describe it. All you could smell was stale air and all you could hear were the flies that you could not get rid of. You must collect your key from the nearby Golf Course Clubhouse and walk up the hill to the lodge. Be prepared to carry your own luggage for a good 5 minute walk as there are no parking facilities outside the building and no offer by the staff to carry your luggage. The actual lodge is completely void of any staff or signage - I found my room by simply trying the locks until the key turned. For somewhere that is meant to be the converted stables of a stately home you would have expected better. To top it all off this privilege cost a total sum of £200 a night! I can only state again "DO NOT STAY HERE". A local Travelodge would provide a better service.
Stayed 1 night in Dec 2018
Response from Director on 8 Dec,2018
Dear Mr Moore I am sorry that you found your stay at Melbourne Lodge unsatisfactory. I have carried out a full investigation into points you have raised and taken appropriate action to ensure that our guests are properly cared for during their stay. I note that your luggage was scheduled to be taken to your room and personnel were available at the time requested but this may not have been made clear to you. However we will review our check in procedures to ensure there is no recurrence. Thank you for taking the time to bring your concerns to our attention. Best regards Michael

10/10 Excellent

Sital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Oct 2018
Response from Pamela on 12 Oct,2018
Good evening Sital Thank you for your kind comment and your rating.I do hope you will arrange another visit in the near future. kind regards Pamela Head Receptionist

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Melbourne Lodge was fantastic, we stayed for one night and couldn’t fault it in any way. The grounds are beautiful, the room was lovely and the service was outstanding. Will definitely come back next time we’re in Hatfield!
Stayed 1 night in May 2018