"Will not recommend staying this hotel for fee reasons:
1) we specifically asked for a quiet corner romm yet they gave us one that was opposite the housekeeper room. Every morning we were awoken by their housekeepers moving the trolley around.
2) housekeeping for this hotel strangely started at 8am, waking guests up. Normal hotel is after 10am.
3) room service was horrible - it was either not answered or we had to hold for a long time.
4) the do not disturb sign was strangely turned on (and we were not informed). This resulted in I room service. When we called the reception to ask why there was no room service, the lady on the phone asked if we expected daily room service? Which hotel staff asked such question - isn’t this the obvious? When the housekeeper and another staff turned up at our room, they then told us the do not disturb sign was turned on and daily room service was as a result missed.
5) the hotel carpet reeked for pee smell.
6) we asked the hotel staff during check out for our terminal as it was not stated clearly. The male staff replied - maybe terminal 1!!!! I had to ask him to double check and it turned out to be terminal 2.
Will not stay back at this hotel ever again. Called themselves 5 stars. This is more reflective of 1 star."