Exterior

Reviews of Ibis Budget Gosford

2.5 out of 5
Ibis Budget Gosford
63 Central Coast Highway, West Gosford, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 328 out of 966 reviews" "
Rating 8 - Good. 399 out of 966 reviews" "
Rating 6 - Okay. 163 out of 966 reviews" "
Rating 4 - Poor. 52 out of 966 reviews" "
Rating 2 - Terrible. 24 out of 966 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Apr 2024
Response from Liv on 7 May,2024
Dear Josh,Thank you for your positive feedback. We are thrilled to hear that you enjoyed your stay, and we look forward to hopefully welcoming you again in the future.Kind regards,Ibis Budget Gosford.

4/10 Poor

Yousef

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Neighbours loud opening and slammingthe door multiple times through the night, hair in the bed from previous, neighbours smoking illicit drugs which could be smelt with the stench entering my room, surprised no smoke alarms went off and caused me to wake up with a bad headache which is a fact, hence why these rooms should be methamphetamemes tested every once in a while.
Stayed 2 nights in Apr 2024

8/10 Good

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a convenient location for our visit. No bells and whistles, but clean and fairly priced.
Stayed 1 night in Apr 2024
Response from Liv on 7 May,2024
Dear Owen,Thank you for your positive feedback. We are thrilled to hear that you enjoyed your stay, and that our location was convenient for you.We look forward to hopefully welcoming you again in the future.Kind regards,Ibis Budget Gosford.

6/10 Okay

Cameron

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean and comfortable. WIFI barely functional. Bizarre bathroom arrangement where a shower floods the whole room - fortunate that the toilet was clean.

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Liv on 7 May,2024
Dear Damian,Thank you for taking your time to review your stay here at Ibis Budget Gosford. We greatly appreciate the positive feedback, and we look forward to welcoming you back in the future and hope that your next visit will be as pleasant as the previous one.Warm regards,Ibis Budget Gosford.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities
The room was a bit too small but the bed really comfortable Worst however was the shower water overflowing after use
Stayed 1 night in Mar 2024

2/10 Terrible

Ray

Disliked: Staff & service, property conditions & facilities
Very bad sound proof. I can hear loudly people talking outside in the reception and constant loud heavy closing of doors from the corridor. The room was way smaller than I thought, with no space to place your luggage bag. There is just a small window sill. The toilet is very small that the door cannot be opened to the inward, but opens outward and hits the side bed. Inside, the shower is just a little corner space with a curtain next to the toilet and basin. The whole floor became all wet after a shower.
Stayed 2 nights in Feb 2024

8/10 Good

Roger

Stayed 1 night in Feb 2024
Response from Liv on 7 May,2024
Dear Roger,Thank you for taking your time to review your stay here at Ibis Budget Gosford. We greatly appreciate the positive feedback, and we look forward to welcoming you back in the future and hope that your next visit will be as pleasant as the previous one.Warm regards,Ibis Budget Gosford Team.

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Liv on 7 Feb,2024
Dear Jennifer,We are delighted to hear that you enjoyed your stay with us, and we greatly appreciate your feedback!We look forward to welcoming you back in the future and hope that your next visit will be as pleasant as the previous one.Sincerely,Ibis Budget Gosford.

6/10 Okay

Kerrie

Travelled with family
Liked: Staff & service
The hotel was perfectly fine, decent for a one night stay. Comfortable bed, very small rooms, but perfect for single traveller. The front desk staff were amazing, so accommodating and polite.
Stayed 1 night in Jan 2024
Response from Danielle on 1 Feb,2024
Dear Kerrie, Thank you for choosing to stay at Ibis Budget Gosford and for sharing your positive feedback. We are thrilled to hear that you had an excellent stay and that our staff made your experience memorable. Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.Best wishes,Ibis Budget Gosford Team

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed and never again
Was really uncomfortable sleeping on those beds as I stayed there for work reasons, the cleaners didn’t bother coming and knocking on the door to even do beds, had to constantly go reception and ask for top ups for coffee and sugar, there was literally no soap to wash my hand had to ask for clean towels every day and overall experience was just terrible wasn’t pleasant and I’ve never had this issue with the same company else where just this ibis at Gosford reallly left a fowl taste as I was there for work majority of my time spent was in the room
Stayed 3 nights in Jan 2024
Response from Liv on 7 Feb,2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We appreciate your understanding of our eco-friendly approach, which includes limited housekeeping services to minimise our environmental footprint. However, we apologise for any inconvenience caused by the need to request for additional amenities during your stay. Your comments have been noted, and we will use them to improve our guest experience moving forward.We hope to have the opportunity to welcome you back and provide a more seamless stay.Best regards,Ibis Budget Gosford Management.

6/10 Okay

Fiona

Travelled with family
Service was ok, we had a clean room. The small bed was terrible only a thin foam mattress and was not comfortable at all. The room (queen bed and bunk, for 4 people) was the size of a prison cell. You could not move in it with 3 adults you can shower on the toilet and the blind would not stay down on the window.
Stayed 1 night in Jan 2024
Response from Liv on 7 Feb,2024
Dear Fiona,Thank you for sharing your feedback regarding your recent stay.We are sorry to hear that the size of the beds, shower and room did not meet your expectations during your stay. Your comments are valuable to us as we continuously strive to enhance our guest experience.We will certainly take your feedback into consideration as we assess opportunities for improvement.If you choose to stay with us again in the future, please feel free to reach out to our team beforehand, and we will do our best to accommodate your preferences.Sincerely,Ibis Budget Gosford.

2/10 Terrible

Peter

Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small but it was very clean and comfortable
Stayed 1 night in Jan 2024
Response from Liv on 11 Jan,2024
Dear Craig,We very much appreciate your comments regarding your stay at the ibis budget Gosford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Budget Gosford Reception.

2/10 Terrible

Brien

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Look for another room.
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service
Great location, clean and comfortable! Reception was very welcoming and pleasant. Parking was also convenient.
Stayed 1 night in Dec 2023
Response from Liv on 11 Jan,2024
Dear Adam,Thank you so much for choosing Accor Hotels and Ibis Budget Gosford for your stay and for taking the time to review your experience. We are happy to read your feedback and that you enjoyed you stay here with us.We look forward to welcoming you back in the future.Sincerely,Ibis Budget Reception.

6/10 Okay

Yvette

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Liv. on 7 Feb,2024
Dear Yvette,Thank you for taking the time to review your stay here at Ibis Budget Gosford.We are happy to read your feedback and we hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Ibis Budget Reception.

8/10 Good

Bernadette

Stayed 1 night in Dec 2023
Response from Liv. on 7 Feb,2024
Dear Bernadette,Thank you for taking your time to review your stay here at Ibis Budget Gosford. We greatly appreciate the positive feedback!We look forward to welcoming you back in the future and hope that your next visit will be as pleasant as the previous one.Sincerely,Ibis Budget Gosford.

8/10 Good

Martin

Stayed 1 night in Dec 2023
Response from Liv. on 14 Jan,2024
Dear Martin,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Budget Gosford

6/10 Okay

Jeanette and Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Clean. Cheap.
Stayed 1 night in Dec 2023
Response from Liv on 7 Feb,2024
Dear Jeanette and Bob,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Budget Gosford.

10/10 Excellent

Mr Robert T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Very small room. The shower and toilet is hardly bigger than that in a motor home however the bed was excellent.
Stayed 1 night in Dec 2023
Response from Liv. on 14 Jan,2024
Dear Robert,Thank you so much for choosing Accor Hotels and Ibis Budget Gosford for your stay and for taking the time to review your experience. We are happy to read your feedback and that you enjoyed you stay here with us.We look forward to welcoming you back in the future.Sincerely,Ibis Budget Gosford.

10/10 Excellent

Ming

Stayed 1 night in Dec 2023
Response from Liv on 14 Jan,2024
Dear Ming,We’re so happy to hear you enjoyed your time there and we greatly appreciate the positive feedback!We look forward to welcoming you back in the future and hope that your next visit will be as pleasant as the previous one.Sincerely,Ibis Budget Gosford.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to all amenities
Stayed 4 nights in Dec 2023
Response from Liv. on 14 Jan,2024
Dear Jan,We are delighted to hear you enjoyed your time there and we greatly appreciate the positive feedback!We look forward to welcoming you back in the future and hope that your next visit will be as pleasant as the previous one.Sincerely,Ibis Budget Gosford.

10/10 Excellent

Elisabeth

Stayed 1 night in Nov 2023
Response from Bailey on 4 Dec,2023
Thank you for your excellent 5 star review of our hotel. I am so pleased to read that you enjoyed your visit with us.We look forward to welcoming you back to the hotel again soon.Best regards,Bailey RichardsGuest Service Agent

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Very quite but very basic
Stayed 3 nights in Nov 2023

2/10 Terrible

Lea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor amenities no glasses or water..didn’t realise it was so far away from shops clubs etc..I tried booking a day b4 I booked said no queen bed rooms available but when I tried again the next day suddenly one was available at $10 a night more😡I’m thinking this is a wotif rip off maybe
Stayed 1 night in Nov 2023

8/10 Good

Warwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff at check-in. The room was small but cosy. Close to Restaurants and not too far from the beaches. Big shopping centre not to far away as well.
Stayed 4 nights in Nov 2023
Response from Bailey on 4 Dec,2023
Thank you for your kind words, the whole team truly enjoys looking after you. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Bailey RichardsGuest Service Agent

8/10 Good

Anthea

Stayed 1 night in Nov 2023
Response from Liv. on 14 Jan,2024
Dear Anthea,We very much appreciate your comments regarding your stay at the ibis budget Gosford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Budget Gosford.

10/10 Excellent

Raiden

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023

8/10 Good

mick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly service at the front desk , clean , quiet rooms , comfy bed . What could be improved , hangers and hanging space in the laundry while you iron your cloths would be a great contribution - thanks
Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient
Stayed 1 night in Oct 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The toilet leaked and the air con made pump noises
Stayed 4 nights in Oct 2023

10/10 Excellent

leanne

Stayed 1 night in Oct 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Julie

Liked: Amenities
Accomodation good for price - location good with plenty of parking
Stayed 1 night in Oct 2023

4/10 Poor

Chloe

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We've stayed here numerous times before and not had any issues, however this trip will be our last. The rooms are in serious need or repair. The room we were assigned had a bed with a leg post missing which meant you rolled out of bed! Upon further inspection, the bed corner was broken and in need of repair. Surely this was something known before we got there and proving a lack of communication. The receptionist was very kind and understanding about it all and kindly swapped our rooms. However the new room looked so rundown, the window was filthy and broken as it barely opened and it didn't seal properly at all meaning a draft, smells xxand noise filtered through all night. The bathroom was full of yellow grout, the toilet seat was loose and dirty and using the shower flooded the entire bathroom floor meaning anything on the floor got soaked! Then on checkout day, we paid an extra $20 for later checkout only to be disturbed by housekeeping who let herself in at 10.15am and argued with us that we shouldn't have been there! Overall it was a terrible experience!
Stayed 1 night in Sep 2023

8/10 Good

Katrina

Travelled with family
Liked: Staff & service, amenities
Great customer service, great breakfast range for a good price, convenient for restaurants and places to go !
Stayed 2 nights in Sep 2023

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was initially in rm 209 and the light wasnt working, kind staff helped us change to rm 206 which was lovely. It would be better if there can be one more chair in the room : )
Stayed 1 night in Sep 2023

10/10 Excellent

Wayne

Stayed 1 night in Sep 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location, comfortable and quiet
Stayed 1 night in Jun 2023

10/10 Excellent

Dawn

Stayed 1 night in Aug 2023

8/10 Good

ian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
cheap and clean
Stayed 1 night in Aug 2023

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good
Stayed 1 night in Aug 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and welcoming
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Bed and pillows very comfortable. Very clean. Water left in kettle from previous guests was the only thing that caught my eye as not how it should be
Stayed 1 night in Aug 2023

10/10 Excellent

Debbie

Stayed 1 night in Aug 2023

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023