Hotels near West Lake

"Clean room but no ice machine available on our floor. Ice machines were only available on even number floors."

"Great getaway "

"Everything was great"

"Hot tub was out of order. Carpet in the room was coming up off the floor, bathroom door wasn’t latching shut and we had to go get a full set of towels from the desk upon check in as there weren’t any in the bathroom."

"We ended up staying here after leaving the hotel we had initially booked due to safety and maintenance issues. We were greeted immediately and had a friendly chat with Nick, the front desk guy (Happy Birthday, Nick!) and another associate, who gave us helpful suggestions for where to eat nearby. Everything was clean and modern. Security factors (locks, exterior lighting, etc) all were in place and functioning. Room was comfortable and I liked the bed so much we may order one. We didn't use the amenities much, but I did have some breakfast in the morning, which was decent, if largely comprised of processed items. *Note to Holiday Inn corporate: Please consider shifting to reusable diningware instead of the extensive use of plastic utensils and styrofoam in your many, many hotels. It would make a huge difference in the amount of landfill waste you create and in the environmental footprint you leave behind. And the addition of a commercial dishwasher would likely pay for itself in a very reasonable and economically-sound timeframe. Thanks."

"Could be a lot better with just a little remodeling and a bit more cleanliness in the hallways."

"The coffee maker was broken in the room. The parking garage is falling apart and dangerous"

"Rooms need severe updating, carpeting in halls very stained, carpeting frayed in rooms and stained. Sheets did not fit mattress. Outside areas had cigarette butts all over Breakfast very nice with pleasant staff. Bartender on 2 nights extremely frustrated, rude, throwing things. Children allowed to race around floors, yelling, had to call front desk 2x up to 11 PM. Would never use again as very expensive for a sub-standard facility."

"The main part of room was somewhat clean but something splattered on wall. The bathroom was gross with a dirty floor and no shower curtain. The response I got the next day about the shower curtain was not an apology, just - well we can put one up now if you want. There were little ants all over the room and crawling on the bed. I would never stay here again."