West Valley Hotels from S$117

"Website not clear about breakfast, we found out after we checked in that continental breakfast is only on the weekend, on the go breakfast provided during weekdays. Found hair on the hand towel and bathtub upon check in. After we left, I called about a question regarding the room rate difference between credit card balance and actual receipt we received at checkout. We were told the manager went to the bank and would return my call, never did. I called again the next day and my question was answered."

"The room was beautiful. Loved the fireplace and the jacuzzi tub! Will definitely visit again!"

"Staff was so friendly it felt like visiting home. We’ll definitely be staying again. "

"The rooms were fantastic. The concert venue was perfect."

"The room was clean, and the property is beautiful. If you’re not going for skiing, the only great thing about this place is the pool & hot tub. The beds were so uncomfortable. The tv barely worked - the remote was not functional, we couldn’t switch channels easily, and the channel we wanted to watch had a very poor signal. The shower was terrible. The water came out of the head with such force that we couldn’t stand directly under it. The tub drained very slowly. The shower curtain was so thin that there was a ton of water on the floor when we got out. "

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my wife & I returned at 9:45 pm on 04/09/26 after visiting some friends the entire lobby & hallway reeked with the smell of weed . "

"no kitchen parking ample room clean"

"The room was clean and staff were friendly. We extended the stay by another night, but no one every came to the room so we didn't expect to reuse towels left on the floor. We asked for new towels, which were provided, but it was a very strange situation."

"Slopes were abundant. Need to improve the signange bigger and better point of direction. "