Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Westbury. Our team takes great pride in providing our valued guests with that friendly and welcoming service that our valued guests come to expect. We would like to sincerely apologize you did not receive that service from our staff. Rest assured this will be addressed with our team to look for opportunities to improve our hotel and hotel services. We truly hope to have the chance to better serve you in the future.

Please accept my apologies for the issues that occurred during your stay. I assure you I will handle this with my front desk and F&B staff

Thanks for the great score

We have a major room renovation planned before the end of the year

Please reach out to the property as to why we scored so low with no comments

I'm glad you enjoyed your stay. Not much we can do about the pool size but ours is larger than other hotels

Our hotel expects a full renovation by the end of the year

Responded on Hilton site

Please feel free to contact the hotel directly as to why we scored so low but no comments as to why

Thanks for the great score

Please accept my apologies for the issues you experienced during your stay. I will certainly look into the issues you mentioned and will follow up with you

Thanks for the great score

Thanks for the great score

We are in the process of preparing for a full room renovation by the end of year

My apologies for the lack of cleanliness of your room. We did share these comments with the staff member that cleaned your room

Thanks for the great score

Thanks for the great score. We plan on a full reno late this year

Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn. We are glad you were satisfied with many aspects of your stay, but we are disappointed that we did not meet all of your expectations. We hope to have the chance to welcome you back and providing you that 5 of 5 service!

Thanks for the great score and comments

Thanks for the great score and comments

Thank you for the great score

Thanks for the great score

Thank you for the great score

Thank you for the great score

Thanks for the great score and coments

Thanks for the great score

Thanks for the great score

Thanks for the great score and comments

Thanks for the good score

Thanks for the great score

Thanks for the great score

Thanks for the great score

Thanks for the great comments and score

Thanks for the great score. Glad you enjoyed your stay

Hi Keith,Thank you so much for reviewing our property. I will make sure to share this with our staff and I hope you have a great day.

We hope to be undergoing major renovation in the near future

Thanks for the great score

Glad you enjoyed your stay. We plan on having the hot tub repaired in another week

Thanks for the great score Sarah. We hope to have the spa up and running soon as it took forever to get the spa heater installed and now have to get our electricians in to complete the job.

Muneshpaul,Thank you for giving us 5 stars and staying with us! I will make sure to let our staff know and I hope you have a great day.

Hello Dawn,I am very sorry to hear about your experience when you stayed with us. I have shared your feedback with the housekeeping manager and the other departments. I hope you have a good day.

Hi Codie,I am very sorry that you experienced your room not being cleaned to Hilton standards. I have shared your comments with our staff to help us improve for future guests that stay here. I hope you have a great day.

Hello Job,Thank you for providing feedback from your most recent stay with us. I am sorry that we didn't surpass your expectations. We are constantly improving our hotel to make things better. Have a great day.

Jerrick,Thank you for taking the time to review our property. I hope you have a great day.

Hello Derik,Thank you for giving us 5 stars and staying with us. I am very sorry that you experienced the elevator smelling and the carpet not being cleaned. I have shared your feedback with our staff and promise this will be rectified. Have a great day.