Hotels near Westlake Community Performing Arts Center

"Room not available until two plus hours after 04:00pm check in time. Luggage sent to wrong room. "

"Yes"

"We booked our stay at Hotel Viata nearly two months in advance and were really looking forward to staying at what is advertised as a four-star resort. Unfortunately, when we arrived after traveling from Dallas to Austin, we were told that the hotel had overbooked and that there was no room available for us. After a long drive and expecting to check into the hotel we carefully planned for, being turned away at the front desk was incredibly frustrating and disappointing. The staff arranged a “complimentary” stay at another hotel, but it was a noticeably lower-tier property and not comparable to what we originally booked or paid for. While I understand that mistakes can happen, overbooking guests who reserved months in advance is unacceptable for a hotel that positions itself as a high-end resort. The whole point of booking early is to avoid exactly this kind of situation. This completely ruined the experience we had planned and left a very negative first impression. If you’re considering staying here, just be aware that even confirmed reservations apparently don’t guarantee you’ll actually have a room when you arrive."

"The location is excellent, but the hotel is in very poor condition"

"easy uber from airport and central location"

"Very aesthetically pleasing ambiance, staff were super welcoming as well! "

"Hotel was being renovated and there were old matresses in the wall way. There was a strong odor of paint and other chemicals. A notice prior to booking that the hotel was being remodled would have been appreciated. "

"Fun property. Convenient to downtown restaurants, venues, etc. I walked alot and easy to get an Uber."

"Staff and great rooms "