Front of property

Reviews of The York Hotel

3.5 out of 5
The York Hotel
1-3 St Margaret's Terrace, Weston-super-Mare, England

Reviews

8.4

Very good

Rating 10 - Excellent. 150 out of 306 reviews" "
Rating 8 - Good. 94 out of 306 reviews" "
Rating 6 - Okay. 37 out of 306 reviews" "
Rating 4 - Poor. 15 out of 306 reviews" "
Rating 2 - Terrible. 10 out of 306 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and reasonably priced. Good quality food and drink, with pleasant and helpful staff. On the downside, the hotel was is in need of a bit of TLC as was looking a bit dated and careworn.
Stayed 1 night in Apr 2024

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for both the theatre and pier. Staff great, place was clean, bed was comfy my only complaint is the pillows were like pancakes wouldn't stop me from staying again though.
Stayed 1 night in Apr 2024
Response from The York Hotel on 20 Apr,2024
Thank you for your kind words and valuable feedback! We're thrilled to hear that you found our hotel to be a great place to stay, especially for enjoying both the theatre and pier attractions. Our team takes great pride in providing excellent service, and we're delighted that you had a positive experience with us. We appreciate your comments about the cleanliness and comfort of your room. We apologize for any inconvenience caused by the pillows not meeting your expectations; your feedback helps us improve. Rest assured, we'll address this issue to ensure a more comfortable stay for our guests in the future. We hope to have the pleasure of welcoming you back soon!

6/10 Okay

thomas

Travelled with partner
Liked: Amenities
Nice hotel on sea front, view from the room wasn’t great side alley, noisy vent outside window and a worker started spinning potato’s in the alley at 9 which was pretty loud apart from that was decent hotel
Stayed 1 night in Apr 2024
Response from The York Hotel on 20 Apr,2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be nice and located conveniently on the seafront. However, we apologize for any inconvenience caused by the view from your room and the noise from the vent and worker in the alley. Providing a comfortable and enjoyable stay is our priority, and we regret that we fell short of your expectations in these areas. Your comments are invaluable to us as they help us identify areas for improvement. Rest assured, we'll address these issues to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming arrival Clean & comfortable room. Excellent meal in beautiful dining area. All sraff are really lovely, friendly, and extremely helpful. Lovely seating area outside overlooking the beach and sea. Perfect location. Breakfast was plentiful and tasty, all what you required. Excellent, would i stay here again, YES definitely. Thank you York Hotel 👍😃
Stayed 1 night in Apr 2024
Response from The York Hotel on 20 Apr,2024
Thank you so much for your glowing review! We're delighted to hear that you had such a wonderful experience during your stay at the York Hotel. Providing a welcoming and comfortable environment is our priority, and we're thrilled that you found both upon arrival. It's fantastic to hear that you enjoyed your meal in our beautiful dining area and that our staff exceeded your expectations with their friendliness and helpfulness. Our seaside seating area is indeed a special spot to take in the views, and we're glad you appreciated it. We're thrilled that our location worked perfectly for you, and we're happy to know that you found our breakfast to be plentiful and tasty. Your recommendation means the world to us, and we can't wait to welcome you back for another excellent stay in the future!

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The York Hotel on 20 Apr,2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We're always striving to improve, so if there's anything specific that you feel we could do better to earn that extra star next time, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ideal for our Pavilion venue. Rooms were comfortable and early check in was a great help to fully enjoy the venue. Rooms were spacious and clean. Excellent cooked buffet breakfast was tasty and plentiful. Will stay again.
Stayed 1 night in Mar 2024
Response from The York Hotel on 6 Apr,2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that our hotel proved to be the perfect choice for your visit to the Pavilion venue. It's great to know that our comfortable rooms and early check-in option helped you fully enjoy the venue. We're pleased that you found our rooms spacious and clean, ensuring a comfortable stay throughout. It's fantastic to hear that you enjoyed our excellent cooked buffet breakfast, and we're glad it provided a tasty and plentiful start to your day. We're thrilled to hear that you plan to stay with us again, and we can't wait to welcome you back to The York Hotel for another enjoyable experience.

8/10 Good

Joanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, reserving us a table by the window for breakfast as a surprise. The food in the restaurant was incredible and extremely good value for money. Drinks were reasonably priced. Hotel in a great location. A small niggle was the shower cubicle was very small. Would definitely stay again if visiting Weston.
Stayed 1 night in Mar 2024
Response from The York Hotel on 6 Apr,2024
Thank you for your wonderful feedback about your recent stay at The York Hotel. We're thrilled to hear that our staff provided you with exceptional service and went the extra mile to reserve a table by the window for your breakfast, adding a special touch to your experience. It's fantastic to know that you enjoyed the incredible food in our restaurant and found it to be excellent value for money. We're pleased that you found our drink prices reasonable and that our hotel's location suited your needs perfectly. We appreciate your feedback regarding the shower cubicle size and apologize for any inconvenience this may have caused. Your comments will certainly be taken into consideration as we strive to enhance our guests' comfort. We're delighted to hear that you would choose to stay with us again if you visit Weston, and we can't wait to welcome you back for another enjoyable stay at The York Hotel.

10/10 Excellent

Arran

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel for me and my daughter to get away for the weekend. It far surpassed my expectation with it being one of the cheapest options. The staff were really friendly and welcoming and very lovely to my daughter, even giving her a key ring to put on her bag. The breakfast was ideal and the carvery ideal. We had planned on eating out but after seeing and smelling it, we decided to stay in for one. A bonus was being able to sit and look over the beach and the pier as we ate. I had reservations about noise but it was a really quiet hotel, no noise from other guests and surprisingly quiet from the busy road outside. Our twin room was more than big enough with two beds, a sofa and still enough room to swing a cat. Everything was nice and clean. Will definitely be popping back at some point. Thanks for the stay!
Stayed 2 nights in Mar 2024
Response from The York Hotel on 6 Apr,2024
Thank you so much for your glowing review! We're absolutely thrilled to hear that your stay at The York Hotel far surpassed your expectations, especially considering it was one of the more affordable options. Providing excellent service and a memorable experience for our guests, like you and your daughter, is our top priority. We're delighted that our staff made you feel welcome and went the extra mile to make your daughter's stay special with a key ring gift. It's wonderful to know that you enjoyed our breakfast and carvery offerings, and we're delighted that the view of the beach and pier added to your dining experience. We understand the importance of a peaceful night's rest, and we're pleased that you found our hotel quiet despite its central location. We're glad that your twin room provided ample space and was kept clean to your satisfaction. It was our pleasure hosting you both, and we can't wait to welcome you back for another enjoyable stay at The York Hotel.

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great the staff were smiley and friendly which is always a good thing they also said they would be looking into making some rooms dog friendly if so we would book for longer
Stayed 1 night in Mar 2024
Response from The York Hotel on 6 Apr,2024
Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you had a great stay at The York Hotel and that our staff's friendliness and smiles contributed to your positive experience. Your kind words mean a lot to us, and we're glad that you appreciated our team's warm hospitality. We're also excited to inform you that we are indeed considering making some of our rooms dog-friendly to accommodate our furry friends and their owners. We hope to have this option available soon, and we would be thrilled to welcome you back for a longer stay once it's in place. Thank you for choosing The York Hotel, and we look forward to your next visit!

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So easy to book. The Hotel was in a prime position. The room with shower and tea/coffee facilities was good. Breakfast was superb and plentiful. Lovely staff with good humour. Loved it there and would go again.
Stayed 1 night in Mar 2024
Response from The York Hotel on 6 Apr,2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that your booking process was seamless and that you found The York Hotel to be in an ideal location. It's great to know that you enjoyed your room with its amenities, including the convenient shower and tea/coffee facilities. We're thrilled that you found our breakfast to be superb and plentiful, setting a delightful tone for your day. Our team takes great pride in providing friendly service with a touch of good humour, and we're pleased to hear that you appreciated it. We're grateful for your kind words and look forward to welcoming you back for another enjoyable stay at The York Hotel.

10/10 Excellent

Declan

Stayed 2 nights in Mar 2024
Response from The York Hotel on 6 Apr,2024
Thank you so much for taking the time to share your feedback following your recent stay at the York Hotel. Your perfect 10 out of 10 star rating is truly appreciated, and it fills us with immense pride and satisfaction to know that we were able to provide you with such an exceptional experience.Delivering outstanding service and creating unforgettable moments for our guests is at the heart of what we do, and we're thrilled to hear that we succeeded in doing so during your time with us. Your glowing review serves as a testament to the hard work and dedication of our team.We are grateful for your kind words and the recognition of our efforts. Your feedback inspires us to continue striving for excellence in everything we do.It was an absolute pleasure having you stay with us, and we cannot wait to welcome you back to the York Hotel for another extraordinary experience in the future.

6/10 Okay

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The York Hotel on 6 Apr,2024
Thank you for taking the time to share your feedback with us regarding your recent stay at the York Hotel. We appreciate your honesty and the rating of 3 out of 5 stars.Your feedback is crucial to us as we continuously strive to improve and provide the best possible experience for all our guests. We would like to learn more about your stay and any specific areas where we may have fallen short of your expectations. Understanding your concerns will enable us to address them promptly and make the necessary improvements to enhance our services.Please feel free to reach out to our guest relations team if you would like to provide further details or discuss your stay in more depth. Your satisfaction is our priority, and we are committed to ensuring that your future experiences with us exceed your expectations.Once again, thank you for choosing the York Hotel. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to providing exceptional hospitality.

10/10 Excellent

Carl

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute steal for the quality of room and breakfast. Definitely recommend
Stayed 1 night in Mar 2024
Response from The York Hotel on 21 Mar,2024
Thank you for taking the time to leave a review. We look forward to seeing you in the future

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
The hotel it's self was lovely ,lovely room ,lovely sea views but the cooked breakfast was not to our standards ,but this will not stop us from returning . Overall a great value for money
Stayed 1 night in Mar 2024
Response from The York Hotel on 21 Mar,2024
I wanted to share some feedback we received from a recent guest about their stay at our hotel. They mentioned that they found the hotel itself to be lovely, with a beautiful room and stunning sea views. However, they expressed that the cooked breakfast did not meet their standards. Despite this, they emphasized that they still plan to return, as they found the overall experience to be great value for money.It's important for us to take note of both positive and negative feedback to continuously improve our services. While we're pleased that the guest enjoyed many aspects of their stay, we should pay particular attention to their comments regarding the breakfast experience.Let's work together to ensure that all aspects of our guests' experience meet or exceed their expectations. Thank you for your dedication to providing excellent service to our guests.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The York Hotel on 21 Mar,2024
Thank you so much for taking the time to share your feedback following your recent stay at the York Hotel. Your perfect 5 out of 5 star rating speaks volumes, and we couldn't be more thrilled to hear about your exceptional experience with us.Your satisfaction is our top priority, and it brings us immense joy to know that we were able to meet and exceed your expectations during your time with us. Providing outstanding service and creating memorable experiences for our guests is what we strive for every day, and we're delighted that we succeeded in doing so for you.We truly appreciate your kind words and the recognition of our efforts. Your feedback serves as a great source of motivation for our team to continue delivering exceptional service to all our guests.It was a pleasure having you stay with us, and we sincerely hope to welcome you back to the York Hotel in the near future for another fantastic experience.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at many hotels all over the world but VFM is this place excellent bed rooms nice 55" TV that actually worked comfy bed breakfast superb staff very friendly all in all no frills but did what it said on the tin excellent value will stay again.
Stayed 1 night in Feb 2024
Response from The York Hotel on 21 Mar,2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay at The York Hotel.It's fantastic to know that you found our hotel to offer excellent value for money and that you were impressed with our comfortable bedrooms, well-functioning amenities such as the 55" TV, and our superb breakfast offerings. We take great pride in ensuring that our guests have a comfortable and enjoyable stay with us.We're also delighted that you found our staff to be friendly and accommodating. Providing excellent customer service is something we strive for, and we're glad that our team exceeded your expectations.Thank you for choosing The York Hotel, and we look forward to welcoming you back for another stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

bernadette

Liked: Cleanliness, amenities, property conditions & facilities
A fantastic weekend 4 nights could not fault anything. Staff were brilliant nothing was too much trouble x . Room cosy and fresh . Shower beautifully hot . Breakfast unbearable . Dinner menu to die for and superb carvery on sunday plus full menu too . Thank you York hotel
Stayed 4 nights in Feb 2024
Response from The York Hotel on 21 Mar,2024
Thank you so much for your glowing review! We are thrilled to hear that you had a fantastic four-night stay with us at The York Hotel.It brings us great joy to know that you found our staff to be brilliant and accommodating, and we're pleased to hear that you enjoyed the comfort and freshness of your room. It's wonderful that you were able to indulge in a beautifully hot shower and that you found our dinner menu to be superb, with a special mention of our Sunday carvery.We're sorry to hear that you found the breakfast experience less than satisfactory. Your feedback is important to us, and we will certainly review this with our team to ensure that we provide a better experience for our guests in the future.Thank you once again for choosing The York Hotel. We look forward to welcoming you back for another memorable stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Good

dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good value hotel with nice staff. Hotel itself could do with a bit of tlc. Some window handles missing and bad mastic around frames i presume to seal them shut. Our room was overall good although one of the sink cup holders broken and really should be removed for safety. Also really could do with a reseal around shower cubicle as very bad cracking all round. Overall a pleasant stay but if the hotel just spent a few quid improving things it would make all the difference.
Stayed 2 nights in Feb 2024
Response from The York Hotel on 21 Mar,2024
Thank you for choosing to stay at The York Hotel and for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be good value with nice staff, and we appreciate your comments regarding the condition of our facilities.Your feedback regarding the issues with window handles, mastic around frames, broken sink cup holder, and the shower cubicle is valuable to us, and we apologize for any inconvenience these may have caused during your stay. We will address these maintenance concerns promptly to ensure that our facilities meet the expectations of our guests.We're pleased to hear that overall you had a pleasant stay with us, and we thank you for your understanding. We hope to have the opportunity to welcome you back for another stay in the future, where we can exceed your expectations.

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff... Lovely room. Breakfast was great.
Stayed 1 night in Feb 2024
Response from The York Hotel on 21 Mar,2024
Thank you for your kind words about your recent stay at The York Hotel. We're thrilled to hear that you found our staff friendly and welcoming, and that you enjoyed your lovely room.We're delighted that you had a great experience with our breakfast offerings. Providing a delicious start to the day for our guests is something we take great pride in.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.

10/10 Excellent

Sean

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, room was very clean and had everything we needed. Breakfast which was included in the price was enjoyable, definitely stay again .
Stayed 1 night in Dec 2023

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Freya

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This was an old property and very dated, no atmosphere ! But the property could not be faulted for its cleanliness. Breakfast was disappointing, as the food was pretty good but not very hot, And plates that were stacked in what looked like a plate warmer, was actually freezing cold, it looked like no one had turned it on. so of course the plates were freezing cold !!! Hence cold breakfast, other guests were complaining too. I booked what was supposedly to be a sea view room, What I had was a room facing a stone wall, it even blocked a lot of the light out. This could be a lovely place to stay if silly little things were looked after. I have been in the hospitality business for a long time and this beautiful place would not take a lot of thought to vastly improve it. Very young staff but very sweet and helpful, but lack training from senior management.
Stayed 1 night in Nov 2023

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always good
Always a lovely clean stay at the York. Beds getting a little uncomfortable though. Staff very polite and happy to chat. Food lovely and the Christmas decorations are very nice.
Stayed 2 nights in Nov 2023
Response from The York Hotel on 24 Nov,2023
Thank you for taking the time to share your feedback about your stay at The York. We're delighted to hear that you consistently experience a lovely and clean stay with us. Your compliments about the politeness of our staff, the delicious food, and the festive Christmas decorations are much appreciated.We're sorry to hear that you found the beds a little uncomfortable. Your comfort is a top priority for us, and we'll certainly take your feedback into consideration as we strive to make improvements.If there's anything specific you'd like us to address regarding the beds or any other aspect of your stay, please feel free to let us know. We value your input and look forward to having the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

abdoulie

Stayed 2 nights in Aug 2023

8/10 Good

Hayley

Travelled with family
Liked: Cleanliness, staff & service
Lovely little stay at the York Hotel in the family room. Rooms are a bit dated and nothing special but the beds we’re comfortable and clean. Nice hot shower so ideal for a stop over to watch the Weston Carnival with the family. Breakfast was nice, simple buffet style but nicely cooked. Staff were friendly and helpful. Would definitely stay there again for a short stay.
Stayed 1 night in Nov 2023
Response from The York Hotel on 17 Nov,2023
Thank you for sharing your experience at the York Hotel. It's great to hear that you had a lovely stay in the family room and that the beds were comfortable and clean. A good night's sleep and a nice hot shower can indeed make a stay enjoyable.Your positive remarks about the breakfast, friendly staff, and the hotel's suitability for a short stay are appreciated. It's valuable feedback for both the hotel management and potential future guests.If your travels bring you back to the area, the hotel will likely be pleased to welcome you again. If you have any further comments or if there's anything else you'd like to share, please feel free to reach out. Your input is important and contributes to the ongoing improvement of the guest experience.

10/10 Excellent

Phillipa

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike been there twice this year very warm and welcoming also food lovely
Stayed 2 nights in Oct 2023
Response from The York Hotel on 17 Nov,2023
Thank you for taking the time to share your positive experience at the York Hotel. We're delighted to hear that you found it warm and welcoming, and that you enjoyed the food. It's great that you've been there twice this year, a strong indication of your satisfaction with the hotel.If you have any specific comments or suggestions, or if there's anything else you'd like to share about your stays, please feel free to do so. Your feedback is valuable and contributes to the continued success of the hotel in providing a positive guest experience.

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely and clean room was beautiful. The only downside the shower hanger was hanging off the wall and Luke warm water breakfast was beautifully, freshly cooked breakfast staff were extremely friendly and very very helpful
Stayed 1 night in Oct 2023
Response from The York Hotel on 17 Nov,2023
Thank you for sharing your feedback about your stay at the hotel. It's wonderful to hear that you found the hotel lovely and clean, and the room beautiful. Your positive remarks about the freshly cooked breakfast and the extremely friendly and helpful staff are appreciated.However, we apologize for the issues you encountered with the shower hanger and the lukewarm water. Your feedback is important, and it will likely be shared with the hotel management to address these concerns and ensure a more comfortable experience for future guests.If you have any further comments or if there's anything else you'd like to share, please feel free to do so. Your input is valuable and contributes to the ongoing improvement of the guest experience. We hope to have the opportunity to welcome you back for another enjoyable stay.

8/10 Good

Roshan

Liked: Cleanliness, staff & service, property conditions & facilities
Good for short stays
Stayed 1 night in Oct 2023
Response from The York Hotel on 17 Nov,2023
Thank you for your feedback. It's great to hear that you found the hotel suitable for short stays. If you have any specific comments or suggestions about your experience, or if there's anything else you'd like to share, feel free to let us know. Your input helps provide valuable information for both the hotel and future guests. If you decide to stay again, we hope your experience continues to meet your expectations.

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from The York Hotel on 17 Nov,2023
Thank you for taking the time to leave a review. We look forward to seeing you in the future

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Room was clean and comfortable .and arranged well. We would definitely stay here again. X
Stayed 1 night in Oct 2023
Response from The York Hotel on 17 Nov,2023
Thank you for your wonderful feedback! It's fantastic to hear that the staff were amazing, the room was clean, comfortable, and well-arranged. Your positive experience and the intention to stay again are the kind of comments that hotels strive for. If you have any further comments or suggestions, or if there's anything else you'd like to share about your stay, feel free to do so. We appreciate your input, and the hotel team will likely be delighted to hear your positive remark

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service
Good basic hotel. Room was compact but had everything we needed for a one night stay. Tv was a little small. Wouldn’t have wanted to stay in this particular room for more than one night but people we were with had larger rooms. Breakfast was ok. Usual choices. Right on sea front so close to everything
Stayed 1 night in Sep 2023
Response from The York Hotel on 19 Oct,2023
Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are pleased to hear that you found our hotel to be suitable for your needs.It's great to know that your room had everything you needed for your one-night stay, even though it was compact. We understand that room size preferences can vary, and we do offer larger rooms for those who require more space.We appreciate your comment about the TV size. We're always looking for ways to enhance our guests' experience, and your feedback helps us identify areas for improvement.Being right on the seafront and close to everything is a fantastic advantage, and we're glad you found the location convenient for your visit. It's one of the perks of staying with us.Your feedback is important to us, and it will assist us in continuing to provide a good experience for our guests. We hope you consider staying with us again if your travels bring you back to the area, and we'll do our best to make your next stay even more enjoyable.

10/10 Excellent

Kim

Stayed 1 night in Oct 2023
Response from The York Hotel on 21 Oct,2023
Thank you for taking the time to leave us a review. We hope to see you again in the not so far future

6/10 Okay

Verified traveller

Nights stay.
Basic hotel in a great location with a fry up included at an exceptional price. Slightly noisy at night if I had to be picky and maybe abit dated but given the price and location it was ideal. Can't really complain. Iv paid more and had much worse elsewhere
Stayed 1 night in Oct 2023
Response from The York Hotel on 14 Oct,2023
Thank you for your honest and balanced review of our hotel. We appreciate your feedback and are glad to hear that you found value in your stay.It's great to know that you enjoyed the hotel's excellent location and the included fry up. We understand that these conveniences can significantly enhance a stay, and we're pleased they added to your overall experience.We apologize for the slight noise disturbance at night. While we do our best to ensure a peaceful environment for our guests, some level of noise can be challenging to control, especially in bustling locations. Your feedback is duly noted, and we'll continue to explore ways to minimize any disruptions.Regarding the dated aspects of the hotel, we understand that different guests have varying preferences and priorities when it comes to accommodations. We're constantly working to improve our facilities and services, and we appreciate your understanding given the price and location advantages.Your comment about having paid more for worse experiences elsewhere speaks volumes, and we're honored that you found value in your stay with us. Your feedback is invaluable as it helps us identify areas for improvement and ensures that we maintain our commitment to providing a positive experience for all our guests.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. Your feedback helps us strive for even better guest experiences.

8/10 Good

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to winter gardens
Stayed 1 night in Oct 2023
Response from The York Hotel on 11 Oct,2023
Thank you for sharing your feedback. It's great to hear that the hotel's proximity to the Winter Gardens was convenient for your stay. If you have any further comments or if there's anything else you'd like to share, please feel free to reach out. Your input is appreciated, and it can help future travellers make informed decisions about their stay.

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from The York Hotel on 11 Oct,2023
Thank you for taking the time to leave us a review. If you have any feedback for us, please contact us directly. It would be gratefully recieved.

6/10 Okay

Gail

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are very dated and quite shabby. Breakfast was nice.
Stayed 1 night in Sep 2023
Response from The York Hotel on 11 Oct,2023
Thank you for sharing your feedback about your recent stay. It's good to hear that you enjoyed the breakfast. However, we apologize for your disappointment with the dated and shabby condition of the rooms. The hotel management may find your input valuable in addressing these concerns for future guests.Your comments are important, and we hope that if you choose to stay at the hotel again, you'll experience an improvement in the room conditions. If you have any further comments or if there's anything else you'd like to share, please feel free to reach out. Your feedback can contribute to the enhancement of the guest experience.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the convenience near pier, shops, bus stops. The restaurant provided a good menu with excellent portions and delicious food. The staff were very warm , friendly and helpful. We would definitely go there again. Downside - views at the side not very nice to look at and no facilities to park close to hotel other than the multi-storey car park 10.00 /24 hours. Otherwise highly recommended
Stayed 4 nights in Sep 2023
Response from The York Hotel on 11 Oct,2023
Thank you for sharing your detailed feedback about your recent stay. It's wonderful to hear that you loved the convenience of the hotel's location near the pier, shops, and bus stops. It sounds like the restaurant provided a great dining experience with delicious food and generous portions. The compliments about the staff's warmth, friendliness, and helpfulness are much appreciated.While the views from the side might not have been the best, it's great to know that you found the overall experience highly recommended. The feedback about the lack of parking facilities near the hotel, apart from the multi-storey car park, is valuable and can assist future guests in planning their stay.If you ever plan to return, the hotel will be pleased to welcome you again. If you have any further comments or suggestions, please don't hesitate to reach out. Your input is greatly appreciated and can contribute to the continued improvement of the guest experience.

8/10 Good

D

Stayed 2 nights in Sep 2023
Response from The York Hotel on 29 Sept,2023
Thank you for sharing your feedback about your stay at the York Hotel. If you have any more comments or specific suggestions on how we can make your future stays even more enjoyable, please feel free to let us know. Your satisfaction is important to us, and we look forward to welcoming you back to the York Hotel in the future. Thank you for choosing us for your stay.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service
Great staff, great location, building a little bit tired.
Stayed 1 night in Sep 2023
Response from The York Hotel on 29 Sept,2023
Thank you for sharing your feedback about your stay at the York Hotel. We're delighted to hear that you found our staff very friendly and appreciated our amazing location.If you have any more comments or specific suggestions on how we can make your future stays even more enjoyable, please feel free to let us know. Your satisfaction is important to us, and we look forward to welcoming you back to the York Hotel in the future. Thank you for choosing us for your stay.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the York Hotel very friendly staff, food and drink were excellent would recommend to friends and family.
Stayed 2 nights in Sep 2023
Response from The York Hotel on 21 Sept,2023
Thank you for taking the time to share your positive feedback about your stay at the York Hotel. We're delighted to hear that you had a lovely stay and enjoyed the friendly staff, excellent food, and drinks.Your recommendation to friends and family means a lot to us, and we hope to welcome you back in the future for another enjoyable stay. If you have any more comments or specific suggestions on how we can make your next stay even better, please feel free to let us know. Your satisfaction is important to us, and we look forward to serving you again. Thank you for choosing the York Hotel.

8/10 Good

dobby

Travelled with partner
Liked: Cleanliness, staff & service
Twas good, would go again!
Stayed 1 night in Sep 2023
Response from The York Hotel on 21 Sept,2023
Thank you for sharing your feedback about your recent stay at the York Hotel. We're pleased to hear that you had a good experience and that you would consider returning.If you have any more comments or specific suggestions on how we can make your next stay even better, please feel free to let us know. Your feedback is important to us, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing us for your stay.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
York hotel
Nice big bedroom, great stay. Only problem was the shower, it was either boiling hot or freezing cold.
Stayed 2 nights in Sep 2023
Response from The York Hotel on 15 Sept,2023
Thank you for sharing your feedback about your recent stay at the York Hotel. We're glad to hear that you enjoyed your nice, spacious bedroom and had a great stay overall.However, we apologize for the issue you experienced with the shower. Inconsistent water temperature can be frustrating, and we will look into this matter to ensure that such issues are addressed promptly. Your comfort is important to us, and we appreciate your patience in bringing this to our attention.If you have any more comments or if there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We value your feedback and hope to welcome you back to the York Hotel in the future for an even more enjoyable experience. Thank you for choosing us for your stay.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The York Hotel on 7 Sept,2023
Thank you for taking the time to leave us a review.We hope to see you again in the near future.

8/10 Good

Gillian

Stayed 1 night in Sep 2023
Response from The York Hotel on 7 Sept,2023
Thank you for taking the time to leave us a review.We hope to see you again in the near future.

2/10 Terrible

Edmund

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very poor hotel and will recommend to worse
Not worth a third of the money paid for the accommodation. Room with no curtains in the basement next to the kitchen with kitchen door open. Bedding not properly washed
Stayed 1 night in Sep 2023
Response from The York Hotel on 5 Sept,2023
Thank you for sharing your feedback about your recent stay at the York Hotel.We're truly sorry to hear that your experience fell short of your expectations and that you encountered issues with your room. Your comments about the lack of curtains (although there were black out blinds), proximity to the kitchen, and the condition of the bedding are concerning, and we apologize for any discomfort or inconvenience these issues may have caused.Your feedback is important, and we take it seriously. Please know that we will review your comments with our team to ensure that these issues are addressed and prevented from happening in the future.If there's anything more you'd like to discuss or if you have any additional feedback, please feel free to reach out. We're committed to improving our services and ensuring that all our guests have a comfortable and pleasant stay.Thank you for choosing the York Hotel, and we're sorry that we couldn't provide a more positive experience on this occasion.

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night -somebody tried to get in through our window 3:30 in the morning I heard the chain on the blind and so did my daughter who shouted out omg omg she saw a shadow and a hand by the window blind. and I think she prevented them getting in from calling out we had a 6 month old baby with us ,tried to ring hotel no answer told the owner in the morning he made an excuse that cctv does not cover that bit and would take a while to find the footage! I saw the camera and it would have shown something . The owner told me there was a break in at a neighbouring hotel ! How many times has he told that one which just proves what we thought. The owner did not apologise and we did not go back to sleep even contemplating going home at 3:30 in the morning but we felt unsafe. I get the impression the owner did know about break ins, and this was not the first time and just wanted our money for the stay not offering any compensation. Completely spoilt our night way . Scared us all! Including my 75 yr old mum. We could have been attacked or anything else! Won’t be staying again do not recommend. It was a hot night so we had to keep window open and we stayed in the family room one double two singles on the ground floor. Put us off staying in Weston ever again. Do not stay here. Be interesting if the owner replies ! He didnt care - shame on you. Didn’t offer to report it! Unsafe hotel . Very scary experience for us all. Please DO NOT stay here.
Stayed 1 night in Sep 2023
Response from The York Hotel on 5 Sept,2023
Thank you for sharing your experience, and we are deeply sorry to hear about the unsettling incident you and your family encountered during your stay at the York Hotel. Your safety and security are paramount, and it's distressing to learn that you felt unsafe and experienced such an alarming situation.We take matters like this very seriously, and I assure you that the safety and well-being of our guests are our top priorities. The incident you described is concerning, and we sincerely apologize for any distress or discomfort it caused you and your family.We will thoroughly investigate the matter, including reviewing the CCTV footage to understand the situation better and take appropriate measures to enhance security and safety for our guests.Please know that we are committed to addressing this issue promptly and implementing any necessary improvements to prevent such occurrences in the future. We take your experience seriously, and it serves as a catalyst for enhancing our security measures.We understand your decision not to stay with us again, and we respect your choice. We are truly sorry for the distress you and your family experienced during your visit to Weston-super-Mare. Your safety and peace of mind are of the utmost importance, and we deeply regret that we fell short in providing them during your stay.If you have any additional information or would like to discuss this matter further, please feel free to reach out to us directly. We appreciate your patience and understanding as we work to address this issue and ensure that future guests have a safe and comfortable experience at the York Hotel.Thank you for bringing this matter to our attention.