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Reviews of Marketplace Lodge by Whistler Retreats

2.5 out of 5
Marketplace Lodge by Whistler Retreats
4370 Lorimer Road, Whistler, BC

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 223 reviews" "
Rating 8 - Good. 91 out of 223 reviews" "
Rating 6 - Okay. 54 out of 223 reviews" "
Rating 4 - Poor. 15 out of 223 reviews" "
Rating 2 - Terrible. 9 out of 223 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the back of the village. Coffee, great food, groceries, and short walk to the gondola.
Stayed 2 nights in Apr 2024
Response from front desk on 16 Apr,2024
Thank-you for staying with us! We appreciate your feedback!

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, well equipped, and quiet! Would stay again for sure. Only issue was parking; as with most whistler properties the spots are laughably small and I have a small truck and could not fit as there was a truck in adjacent spot and concrete pillar on other side. Had to pay an extra $100 for the “oversized” spot to park my compact pickup. As I was leaving another fellow was repairing his mirror as it hit the concrete pillar. So if you have anything tacmo sized or bigger per prepared to pay and are age for different spot! Other than that excellent property for the price!
Stayed 4 nights in Mar 2024
Response from Whistler Retreats Management on 18 Mar,2024
Thank-you for your review.

10/10 Excellent

George

Liked: Cleanliness, staff & service
very pleased with the property.. and all the amenities… location… Etc. will definitely stay there again… George
Stayed 9 nights in Feb 2024
Response from Whistler Retreats Management on 7 Mar,2024
Thank-you for your review! We're pleased you had a nice stay :)

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whistler Retreats took great care of us during our stay and I wouldn't hesitate to use them again!
Stayed 8 nights in Jan 2024
Response from Whistler Retreats Management on 29 Feb,2024
Thanks for staying with us! We'd be happy to host you again :)

8/10 Good

MEHMET

Travelled with family
Liked: Cleanliness, amenities
Unit was good location wise and had all the kitchen amenities needed but the only issue i had was with the mattress was not comfortable at all, i could feel the metals, please upgrade for a better experience.
Stayed 9 nights in Feb 2024
Response from Whistler Retreats Management on 27 Feb,2024
Thank-you for your review. We appreciate the feedback about your stay.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the supermarket but not close to the gondola. There was a free shuttle though to the gondola every 15mins so that was good. It was a weird arrangement where you had to take your own garbage to the parking lot, the entry requirements were a new concept for me. You had to race to the lift when buzzed in juggle the door with your luggage etc, so first impressions were 'this is not easy' but given it was the cheapest property in Whistler, I was ultimately happy. With the budget price comes no frills
Stayed 6 nights in Jan 2024
Response from Whistler Retreats Management on 5 Feb,2024
Thank-you for your feedback. We're pleased you enjoyed your stay!

10/10 Excellent

Graeme

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe and good value for money
Stayed 6 nights in Jan 2024
Response from Whistler Retreats Management on 29 Jan,2024
Thank-you for your review. We're pleased you had a nice stay!

10/10 Excellent

Clare

Stayed 11 nights in Jan 2024
Response from Whistler Retreats Management on 21 Mar,2024
Thank-you for rating your stay with us!

6/10 Okay

seth

Travelled with family
Liked: Cleanliness, amenities
Fob system at check out was confusing
Stayed 2 nights in Dec 2023
Response from Whistler Retreats Management on 27 Dec,2023
Thank-you for your review. We're sorry you found the check-out procedure confusing but we hope you still enjoyed your time in Whistler.

8/10 Good

Michael

Stayed 2 nights in Dec 2023
Response from Whistler Retreats Management on 18 Dec,2023
Thank-you for rating your stay with us - we're pleased you enjoyed your time in Whistler!

8/10 Good

Slavko, Vancouver

Travelled with partner
Liked: Staff & service
Furniture and kitchen are too old
Stayed 4 nights in Nov 2023
Response from front desk on 6 Dec,2023
Thank-you for your feedback.We will pass on to the owner.Keep well.All the best.

4/10 Poor

Carmen

Stayed 2 nights in Sep 2023
Response from Whistler Retreats Management on 9 Oct,2023
Thank-you for rating your stay with us.

8/10 Good

Mariusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week in Whistler
The building is in market place, great location. No A/C in the unit. It was hot in the room for our August stay. Outside was over 30C. Two fans working 24 hrs didn't help much. Was extremely hot for sleeping. Kitchen very well equipped. Plenty of nice restaurants options around and store with many hot food options. I personally don't like check in over the phone, also email with instruction from Management could be simplified.
Stayed 7 nights in Aug 2023
Response from Whistler Retreats Management on 27 Aug,2023
Thank-you for your feedback - we're pleased you enjoyed your stay!

2/10 Terrible

Jannie

Stayed 2 nights in Aug 2023
Response from Whistler Retreats Management on 7 Sept,2023
Thank-you for your review. We're sorry you were unhappy with your stay, despite the upgrade you were given.

10/10 Excellent

erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great find. It is right in the village market place. Lots of shopping options, walking distance to attractions and many dining options. Quiet time is from 10pm until 8am and everyone respects that. I would definitely come back 😊
Stayed 2 nights in Aug 2023
Response from Whistler Retreats Management on 6 Aug,2023
Thank-you for reviewing your stay with us - we're so pleased you had a great time!

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location is great, right in the heart of Whistler. Free parking in a secure garage, large spaces. Entry instructions upon arrival are confusing. Ours went like this- we used the call box, said our name, and the woman said "hold please". Then nothing happened. We tried again, and again. It turned out that we were supposed to get in the elevator right away and push the buttons, she was ringing us up. She scolded me for not reading the instructions, which were very lengthy and not very helpful. No A/C. It was pretty warm in the room for our July stay, at night, even with all the windows open and fans going. Our unit was very dated- the appliances were decades old and the stove had at least 1 burner that didn't work. Looks like not much has been done to the place for 30 years or so. But it was comfortable, and for the price it was okay.
Stayed 4 nights in Jul 2023
Response from Whistler Retreats Management on 2 Aug,2023
Thank-you for your review. We're sorry you found the arrival instructions confusing since they do specifically indicate what to do to access the property.We will forward your comments to our maintenance team so they can check the stove.We hope you nevertheless enjoyed your time in Whistler.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, room comfort
Will come again!
Absolutely amazing! Would book again! Far exceeded our expectations!
Stayed 8 nights in Jul 2023
Response from Whistler Retreats Management on 31 Jul,2023
Thank-you for your review! We're thrilled you had such a great time :)

6/10 Okay

Dale

Travelled with family
Liked: Staff & service
Disliked: Amenities
Great location but incredibly loud. Quiet time is between 10 pm and 8 am...most nights it was loud well past 10 and the first shout talkers of the day started as early as 5:30 am. If you are a light sleeper...this is NOT the place to stay. Plus, since the windows had to stay closed to block some of the sound, the unit was extremely hot for sleeping. Staff were great though!
Stayed 5 nights in Jul 2023
Response from Whistler Retreats Management on 30 Jul,2023
Thank-you for your review. The property's central Village location means it's a busy and popular area, especially during the summer months.We're pleased you enjoyed your time in Whistler!

10/10 Excellent

mythele

Liked: Cleanliness
clean and very convenient area.
Stayed 3 nights in Jul 2023
Response from Whistler Retreats Management on 14 Jul,2023
Thank-you for staying with us! We're pleased you enjoyed the location :)

10/10 Excellent

Jian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is in market place, plenty of nice restaurants options, and a nice playground for kids. We got a deluxe, with a decent size bedroom, a sofa bed, full kitchen, the room is clean and cozy. We give 5 stars.
Stayed 3 nights in Apr 2023
Response from Whistler Retreats Management on 18 Apr,2023
Thank-you for your review. We're pleased you enjoyed your stay!

6/10 Okay

Gonzalo, Vancouver

Stayed 2 nights in Apr 2023
Response from Whistler Retreats Management on 2 May,2023
Thank-you for rating your stay with us!

10/10 Excellent

hao

Stayed 3 nights in Apr 2023
Response from Whistler Retreats Management on 2 May,2023
Thank-you for rating your stay with us!

8/10 Good

Francis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The condo was very good but there was a problem with both water faucets for hot and cold water mixing control.
Stayed 11 nights in Mar 2023
Response from Tanya on 24 Mar,2023
Good-afternoon,Thank-you for your feedback - we appreciate this.While it would have been great to learn about this issue during your stay in order to resolve immediately, we are happy to send maintenance now.Thank-you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location right in village Parking convenient. Check in right at lodge
Stayed 3 nights in Dec 2022
Response from Whistler Retreats Management on 23 Dec,2022
Thank-you for your review. We appreciate the feedback and we're pleased you enjoyed your stay.

6/10 Okay

Laurie

Stayed 2 nights in Dec 2022
Response from Whistler Retreats Management on 24 Mar,2023
Thank-you for rating your stay with us.

8/10 Good

Penelope

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2022
Response from Whistler Retreats Management on 27 Aug,2022
Thank-you for rating your stay with us - we appreciate it!

6/10 Okay

Philip

Liked: Cleanliness, staff & service
not a favorite but good price
Our room was very noisy - there seemed to be a large group of people in the room above us and it sounded like children running and jumping in the room constantly. We were also a little less than pleased that there was a playground immediately outside our room/patio/window... small kids during the day yelling and having all kinds of fun and much older kids into the evening having all kinds of fun. We were a little confused with id code instead of front desk for checkin and actually locked our fob in the room at one point - unable to access our room without intervention (thank you to the helpful lady on the phone). I think we prefer a front desk scenario where checkin and details are handled more personally.
Stayed 4 nights in Jun 2022
Response from Whistler Retreats Management on 1 Aug,2022
Thank-you for your review. We're sorry you were unhappy with the noise. We do note in the description that this property does not have a front desk so contactless check-in is provided. We hope you nevertheless enjoyed your time in Whistler.

4/10 Poor

Maya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in this property is very old and worn. The beds were extremely uncomfortable, I think one of your staff needs to try to spend a night on the pull out sofa so you can feel every spring digging into your back or ribs so you replace the damn thing with a newer one, or at least don’t say this place has a second bed just to charge extra money. My kid had a horrible sleep, and my child is a sound sleeper that can sleep anywhere, I tried the pullout sofa one night… truly this sofa needs to go. The bathroom cleaning before our arrival was only unfinished or done very poorly. The bathroom was sprayed with a bleach cleaning solution but was never rinsed afterwards as the whole place stunk as bleach when we first entered the room, my eyes were bothered and tearing from the bleach in the air. I was unsure why the whole place smelled like bleach, I thought it was just cleaned so I did not put too much thought until that happened, I had a black pair of shorts that I needed to wash by hand and I laid them on the edge of the bathtub so they can dry, the shorts were completely discoloured from the bleach that was left to dry in the bathtub. While the place has a good location and it is close restaurants and activities I won’t recommend this place.
Stayed 4 nights in Jul 2022
Response from Whistler Retreats Management on 14 Jul,2022
This is a duplicate of a previous review.

6/10 Okay

Alexandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
This was a budget accommodation in an excellent location. Room itself was very small and could have used a good cleaning (bath needed to be bleached, lots of dust/cobwebs on the walls, visible mold in bathroom). Check in process was fine if not verbose (email could be simplified). The room had basically zero noise insulation as we could hear our next door neighbor watching TV very clearly all night. Overall, location was more important to us this trip than comfort so it worked, but i wouldn’t stay here again.
Stayed 3 nights in May 2022
Response from Agent on 11 Jun,2022
Thank-you for your feedback. We are sorry to hear and will let housekeeping know. Whistler Retreats

10/10 Excellent

Slavko, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Utensils are too old
Stayed 3 nights in Apr 2022
Response from Whistler Retreats Management on 5 Apr,2022
Thank-you for your review and your feedback. We appreciate it!

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Mar 2022
Response from Whistler Retreats Management on 3 Apr,2022
Thank-you for your review! We're pleased you enjoyed your stay :)

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Above liquor store
Location was good, you are right in the upper village parking lot so lots of food and shopping options. Ever since Covid the hours of stores and restaurants have drastically been reduced so be aware. Grocery stores and most places closed at 7pm, McDonalds is closed at 8:30pm so eat or shop before that of you are out of luck. Parking was in secure underground but super tight spots, didn't check out the shared hot tub so cannot comment. Rooms were ok, for some reason Whistler Retreats supplies the worst pillows possible, I don't even know where they source them but all their properties seem to use them, awful. They also have the cheapest toilet paper, see through 1 ply that is as rough as sandpaper. Room with the bunks has a glass door but it cannot close due to the bed blocking the door. Coffee machine didn't work properly, bottom plugs in kitchen didn't work (they came to check why the microwave wasn't working and that was the issue). Sink has hose faucet that doesn't come out, nice sink but that was not ideal. Only cloths to clean pots, would have been so much easier to scrub a pan with a scrubbing sponge or a brush. Was overall an ok place, if you are just hitting the slopes or hanging out in the village then it is fine, hefty walk to the hills if you have kids and gear to carry though, easier to drive to a free parking lot. Would I stay here again? Probably not unless it was a really good rate.
Stayed 4 nights in Mar 2022
Response from Whistler Retreats Management on 22 Mar,2022
Thank-you for your feedback. We're sorry you weren't completely pleased with your stay. We provide scrubbing kitchen sponges and only use 2 or 3-ply toilet paper in our units, which we confirmed with our cleaning team and room inspectors. We hope you nevertheless enjoyed your time in Whistler.

4/10 Poor

Krzysztof

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Market Place
Room need update fridge was so noisy barely could sleep during the night and vent from the fire place as well
Stayed 2 nights in Mar 2022
Response from Whistler Retreats Management on 16 Mar,2022
We're sorry you didn't enjoy your stay. Thank-you for your feedback - we'll ensure your concerns are addressed.

6/10 Okay

Nikaiya

Liked: Staff & service
Disliked: Property conditions & facilities
Mediocre space, small room, good location
The location is great. The place is pretty dated and also very loud! Lots of people in the hallway and it sounds like they're right in your room. The hot tub facilities were really nice, but they are far depending where your room is and you don't know if it's gonna be full. Would be nice to have a booking system of some kind for the hot tub during COVID. Overall okay stay! Not at all worth the price, but I think that's just how it is in tourist hubs.
Stayed 3 nights in Jan 2022
Response from Whistler Retreats Management on 6 Mar,2022
Thank-you for your feedback. We're pleased you had a nice stay.

10/10 Excellent

Austin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you need and more.
Stayed 5 nights in Jan 2022
Response from Whistler Retreats Management on 29 Jan,2022
Thank-you for staying with us and for your review!

10/10 Excellent

Ioana

Stayed 2 nights in Dec 2021

8/10 Good

Roberta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-The location was amazing! - the place was super clean - free parking Unfortunately... - the building was very loud, I could hear when neighbors were flushing their toilets. - the bathroom sink was clogged, the water was not going down easily, - same for the toilet. overall, very nice experience.
Stayed 2 nights in Nov 2021
Response from Whistler Retreats Management on 29 Nov,2021
Thank-you for your review and the feedback. We'll share your comments with our maintenance team. We're glad you had a nice time!

10/10 Excellent

Jagdeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Whistler Retreats Management on 7 Nov,2021
Thank-you for rating your stay with us! We appreciate it and we're pleased you had a nice time.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay here we only wish it was for a long time!
Stayed 2 nights in Sep 2021
Response from Whistler Retreats Management on 21 Sept,2021
Thank-you for your review! We're pleased you had a good time :)

8/10 Good

s

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good area and clean. The building is showing it’s age in the bathroom and the roofing.
Stayed 3 nights in Sep 2021
Response from Whistler Retreats Management on 15 Sept,2021
Thank-you for your feedback - we appreciate it!

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One bedroom with den
I booked this for a girls trip after reading mixed reviews I was not sure how it would go! We had a one bedroom with Den and two bathrooms! Couldn’t have asked for a better layout or location! Will definitely be back! The rental company was also wonderful and helpful. Great location close to everything.
Stayed 2 nights in Sep 2021
Response from Whistler Retreats Management on 13 Sept,2021
Thank-you for your review and positive feedback! We're pleased you had a great time :)

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, ample space and in a great location. Was nice and quiet. Close to everything you need and a short walk to the village.
Stayed 2 nights in Sep 2021
Response from Whistler Retreats Management on 13 Sept,2021
Thank-you for your review! We're pleased you enjoyed your stay :)

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service
The property was clean, but is a little shabby. The toilet would run long and loud. You can hear when water is running in adjacent units. Light switches were well marked and in-unit internet was solid. In-unit laundry was handy. Kitchen wasn't well-equipped but property mgmt services were very responsive to help with that.
Stayed 3 nights in Aug 2021
Response from Whistler Retreats Management on 31 Aug,2021
Thank-you for your feedback. We're pleased you enjoyed your stay with us.

8/10 Good

Kong Yuan

Travelled with family
Stayed 2 nights in Aug 2021
Response from Whistler Retreats Management on 23 Aug,2021
Thank-you for rating us! We appreciate it!

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Whistler Retreats Management on 23 Aug,2021
Thank-you for rating your stay with us! We enjoyed hosting you :o)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge makes some noise, so we had to unplug it when we went to sleep.
Stayed 3 nights in Jul 2021
Response from Whistler Retreats Management on 3 Aug,2021
Thank-you for your review. We're sorry about the fridge noise as they can occasionally make more noise in warmer weather.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dislike the following items about the Marketplace Lodge: 1- the Lodge doesn't have a front desk 2-
Stayed 2 nights in Jul 2021
Response from Whistler Retreats Management on 27 Jul,2021
Thank-you for your review. We're sorry you were disappointed with your stay, although we do indicate that there is no front desk at this property. We hope you nevertheless enjoyed your time in Whistler.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely condo with secured access and enough supply in the room for 1 complete week. Really close to olympic park and Whistler village.
Stayed 3 nights in Jul 2021
Response from Whistler Retreats Management on 25 Jul,2021
Thank-you for your review! We're pleased you enjoyed your stay :o)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Jul 2021
Response from Whistler Retreats Management on 13 Jul,2021
Thank-you for rating your stay with us. We appreciate it!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a comfort Studio suite. Very nice suite, very clean inside, with modern furniture. Fully equipped with everything you could need, lots of storage. Great location in the town center too. The only slight downside was the balcony. It was one of the reasons we booked. It had dirt and lots of leaking water (I assume from the AC). Together they made a dirty water, so we always had to wear shoes outside. The balcony furniture was plastic and broken too. But this is only a minor drawback in an otherwise very nice place to stay.
Stayed 2 nights in Jul 2021
Response from Whistler Retreats Management on 13 Jul,2021
Thank-you for taking the time to review your stay. We appreciate the feedback!