Terrace/patio
Check availability

Reviews of Sundial Hotel

3.5 out of 5
Sundial Hotel
4340 Sundial Crescent, Whistler, BC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 800 out of 1000 reviews" "
Rating 8 - Good. 152 out of 1000 reviews" "
Rating 6 - Okay. 28 out of 1000 reviews" "
Rating 4 - Poor. 10 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Liked: Staff & service, amenities
No late checkout. Really need 5 hours to clean a room? Parking was $38 kind of expensive on off season and never explained cost in check out. Washroom small in this room were 3 adults room. Slide for lock was hard to lock. Hot tub was amazing but no privacy from above rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night and room was awesome. Perfect location to walk wherever you need.
Stayed 1 night in Apr 2024

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Whistler. Stay once and you’ll return for sure.
Stayed 2 nights in Apr 2024
Response from Jacob on 20 Apr,2024
Hi Martin,Thanks for taking a moment to leave us a review.We are glad you enjoyed your stay with us.See you again soon,JacobGuest Services

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely would stay here again
Stayed 1 night in Apr 2024
Response from Jacob on 20 Apr,2024
Hi Carole,Thanks for leaving us a review.We are very glad you enjoyed your stay, and we look forward to welcoming you back one day.JacobGuest Services

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service from everyone at this place. Super responsive to our every need. I will definitely be back. They definitely have a customer centric experience approach that many other hotels at Whistler do not have.
Stayed 3 nights in Apr 2024
Response from Jacob on 20 Apr,2024
Hi Stephen,Thanks for taking a moment to leave us a review.We are very pleased to read that our team took the best care to make your stay special.We look forward to welcoming you back next time.JacobGuest Services

8/10 Good

Moinuddin

Stayed 3 nights in Apr 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent time!
Stayed 1 night in Apr 2024
Response from Emily - Guest Services Manager on 8 Apr,2024
Hey Natasha,Thank you for the wonderful rating of your recent stay! We hope to welcome you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and central to everything around us
Stayed 2 nights in Mar 2024
Response from Emily - Guest Services Manager on 28 Mar,2024
Dear Nick,Thank you for the great rating of your recent stay. We look forward to welcoming you back again soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Julio, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emily - Guest Services Manager on 28 Mar,2024
Dear Julio,Thank you for the great rating of your recent stay. We look forward to welcoming you back again soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily - Guest Services Manager on 28 Mar,2024
Dear Christopher,Thank you for the great rating of your recent stay. We look forward to welcoming you back again soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch staff!!
Stayed 1 night in Feb 2024
Response from Emily - Guest Services Manager on 9 Mar,2024
Dear Dean,Thank you for the wonderful rating of your recent stay! We hope to welcome you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievable location across from the Whistler gondola, even better service.
Stayed 4 nights in Feb 2024
Response from Emily - Guest Services Manager on 9 Mar,2024
Dear Sam,Thank you for the wonderful rating of your recent stay! We hope to welcome you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Manish

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place to stay
Stayed 1 night in Feb 2024
Response from Emily - Guest Services Manager on 17 Feb,2024
Dear Manish,Thank you for such a wonderful rating of your recent stay with us! I'm so glad to you enjoyed your time here and look forward to welcoming you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Yuchen, Granville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Protect!!!!!
Stayed 1 night in Feb 2024
Response from Emily - Guest Services Manager on 17 Feb,2024
Dear Yuchen,Thank you for such a wonderful rating of your recent stay with us! I'm so glad to you enjoyed your time here and look forward to welcoming you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
This place is always reliably awesome.
Stayed 1 night in Feb 2024
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Jackie,Thank you for such a wonderful review of your recent stay with us! We look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jan 2024
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Valued Guest,Thank you for taking the time to provide a rating of your recent stay with us. Should you wish to provide any further feedback, please don't hesitate to reach out directly.Kind regards,EmilyGuest Services Manager

10/10 Excellent

waheed

Stayed 1 night in Jan 2024
Response from Emily - Guest Services Manager on 17 Feb,2024
Dear Waheed,Thank you for such a wonderful rating of your recent stay with us! I'm so glad to you enjoyed your time here and look forward to welcoming you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

John, Tuckerton

Stayed 7 nights in Jan 2024
Response from Emily - Guest Services Manager on 17 Feb,2024
Dear John,Thank you for such a wonderful rating of your recent stay with us! I'm so glad to you enjoyed your time here and look forward to welcoming you back again soon.Kind regards,EmilyGuest Services Manager

8/10 Good

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Joyce,Thank you for such a great review of your recent stay with us! We look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Franco, Coquitlam

Stayed 1 night in Jan 2024
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Franco,Thank you for such a wonderful rating of your recent stay with us! It's great to see you thoroughly enjoyed your time here and we look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Ankush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Ankush,Thank you for such a wonderful rating of your recent stay with us! It's great to see you thoroughly enjoyed your time here and we look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Yanping, Short HIlls

Stayed 7 nights in Dec 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Yanping,Thank you for such a wonderful rating of your recent stay with us! It's great to see you thoroughly enjoyed your time here and we look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Brenda

Stayed 2 nights in Aug 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Brenda,Thank you for such a wonderful rating of your recent stay with us! It's great to see you thoroughly enjoyed your time here and we look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

sergio a

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski Vacation
Great experience from the omens we arrived! Looking forward to our next stay!
Stayed 9 nights in Dec 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Sergio,Thank you for such a wonderful review of your recent stay with us! It's great to see you thoroughly enjoyed your time here and we look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Rolando, SUGAR LAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff were always welcoming, friendly, and accommodating throughout our stay. The rooms were spacious, comfortable, and immaculately clean. Everything about our stay was top notch. Will return again and again!!! R.Reyes
Stayed 2 nights in Dec 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Rolando,Thank you for such a wonderful review of your recent stay with us! It's great to see you thoroughly enjoyed your time here and we look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Abbas

Stayed 1 night in Dec 2023
Response from Emily - Guest Services Manager on 6 Jan,2024
Dear Abbas,Thanks for the wonderful rating of your recent stay with us! We look forward to welcoming you back again soon.Kind reagrds,EmilyGuest Services Manager

10/10 Excellent

Lessly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience at the hotel. It was very clean and cozy. Staff was attentive and really nice. They do charge for parking per day but it is valet. The room is equipped with kitchen that includes a stove/fridge/microwave/dishwasher/cookware and silverware which was very convenient as eating out 3x per day can get a little expensive. The hotel is in the center of the village and right across from the gondola that leads to all the activities. The village is beautiful and has all you could possibly need within walking distance. Definitely recommend!!!
Stayed 5 nights in Dec 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Lessly,Thank you for such a wonderful review of your recent stay with us! It's great to see you thoroughly enjoyed your time here and we look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property. Clean room and friendly staff. Beautiful view except om the weekend if you need quiet to sleep DO NOT book the North side of the hotel. Band an open bar which is loud but if you can sleep through that like we did it is awesome! They do Provide ear plugs in the room.
Stayed 5 nights in Dec 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Jill,Thank you for your review of your recent stay with us! It's great to see you thoroughly enjoyed your time here and we look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Simon, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and room was very nice. Just be aware that the hotel is directly across from the Longhorn Pub, so apres ski music can be very loud… though it does shut down and get a lot quieter as the evening progresses and is quiet by 10pm.
Stayed 2 nights in Dec 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Isaac,Thank you for the review of your recent stay with us! We look forward to welcoming you back soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Shelbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Sundial. You are so close to the lifts, it was great.
Stayed 7 nights in Dec 2023
Response from Emily - Guest Services Manager on 6 Jan,2024
Dear Shelbi,Thanks for the wonderful review of your recent stay with us! We look forward to welcoming you back again soon.Kind reagrds,EmilyGuest Services Manager

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has probably the best location in Whistler. Right between both the whistler and blackcomb gondolas- easy access to the vilkage and you drive right up and park underneath.
Stayed 4 nights in Dec 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Randall,Thank you for such a wonderful review of your recent stay with us! It's great to see you thoroughly enjoyed your time here and we look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Gagandeep

Stayed 1 night in Dec 2023
Response from Emily - Guest Services Manager on 6 Jan,2024
Dear Gagandeep,Thanks for the wonderful rating of your recent stay with us! We look forward to welcoming you back again soon.Kind reagrds,EmilyGuest Services Manager

10/10 Excellent

Yaejin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Whistler!
Oh, this hotel deserves all the praise. We've stayed in this hotel for our anniversary, and we could not have picked a better spot. Our only regret is not staying for longer! All the staffs were PHENOMINAL. From check in, valet parking, to check out, every single person we've ran into were so kind and lovely. Special shoutout to Rachel!! She was so wonderful, she deserves a raise :") As per hotel facility, this hotel is legit 1 min away from the lift. We were snowboarding, and this location was just perfectly convenient. They also store your board for you, which is even better! They also have a board shop that'll wax and unbind your snowboard if needed - super convenient! The rooms - oh my god. We had the best sleep in this hotel, the beds are comfortable, showers are spacious, room is beautiful, and this hotel has a rooftop hot tub which was just cherry on top. We were relaxing under snowfall and it was so romantic. We will definitely be coming back every year! Thank you to all the staffs who's keeping this hotel magical for all the guests! Do not hesitate, if you're reading this review, this is your sign to abandon every other options you had in mind and BOOK THIS HOTEL. You will not regret it.
Stayed 1 night in Dec 2023
Response from Emily - Guest Services Manager on 3 Feb,2024
Dear Yaejin,Thank you for such a wonderful review of your recent anniversary ski getaway with us! It's great to see you thoroughly enjoyed your time here and we look forward to welcoming you back soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was very nice. The hotel is clean and location just perfect.
Stayed 1 night in Dec 2023
Response from Emily - Guest Services Manager on 6 Jan,2024
Dear Monica,Thanks for the wonderful review of your recent stay with us! We look forward to welcoming you back again soon.Kind reagrds,EmilyGuest Services Manager

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to all of the excellent staff at The Sundial! We come every year and always leave wanting more!
Stayed 4 nights in Dec 2023
Response from Emily - Guest Services Manager on 6 Jan,2024
Dear Jackie,Thanks for the wonderful review of your recent stay with us! We look forward to welcoming you back again soon.Kind reagrds,EmilyGuest Services Manager

10/10 Excellent

Xiaohui

Liked: Cleanliness, staff & service, property conditions & facilities
y
Stayed 2 nights in Nov 2023
Response from Emily - Guest Services Manager on 30 Nov,2023
Dear Xiaohui,Thank you for the great ratingof your recent stay with us. We hope to welcome you back again soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and at the foot of the gondola for the ski slopes. Close to everything with very pleasant staff and very nice accomodations. Would definitely stay there again
Stayed 4 nights in Nov 2023
Response from Emily - Guest Services Manager on 30 Nov,2023
Dear David,Thank you for the great ratingof your recent stay with us. We hope to welcome you back again soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
They gave us a free upgrade on our room which was a very nice surprise. Staff, room and location were excellent - will definitely stay there again!
Stayed 2 nights in Nov 2023
Response from Emily - Guest Services Manager on 30 Nov,2023
Dear Bernadette,Thank you for the great ratingof your recent stay with us. We hope to welcome you back again soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Sundial! The room was perfect and quiet. The rooftop hot tub was amazing, and the valet service for skis and boards was so convenient. Highly recommend this place!
Stayed 2 nights in Nov 2023
Response from Emily - Guest Services Manager on 30 Nov,2023
Dear Kathryn,Thank you for the wonderful rating of your recent stay with us. We hope to welcome you back again soon!Kind regards,EmilyGuest Services Manager

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is incredibly tight and not enough spots that we had to leave our car in there all the time otherwise we wouldn’t have a space to park in at all.
Response from Emily - Guest Services Manager on 25 Nov,2023
Dear Sarah,Thank you for the great rating of your recent stay with us. We're more than happy to valet your car with in/out priveleges next time so that you don't have to worry.We look forward to welcoming you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Maximillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was incredibly kind and helpful. The cleaning staff was amazing.
Stayed 3 nights in Oct 2023
Response from Emily - Guest Services Manager on 25 Nov,2023
Dear Maximillian,Thank you for the wonderful rating of your recent stay with us! We look forward to welcoming you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Emily - Guest Services Manager on 25 Nov,2023
Dear Daniella,Thank you for the wonderful rating of your recent stay with us! We look forward to welcoming you back again soon.Kind regards,EmilyGuest Services Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Jacob on 11 Nov,2023
Thanks for taking a moment to leave us a rating.We do hope to have you stay again someday.Kind Regards,JacobDuty Manager

10/10 Excellent

main

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jacob on 11 Nov,2023
Hi Main,Thanks for taking the time to leave us a rating.We are glad to see it was 10/10 and hope to have you stay again someday!Kind Regards,JacobDuty manager

10/10 Excellent

Nancy

Stayed 2 nights in Nov 2023
Response from Jacob on 11 Nov,2023
Thanks Nancy for taking the time to leave us a rating.We hope to have you stay again someday!Kind Regards,JacobDuty Manager

10/10 Excellent

Karen, Port Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cozy ambiance, the cleanliness, and location. Will definitely return to Sundial.
Stayed 1 night in Nov 2023
Response from Jacob on 11 Nov,2023
Hi Karen,Thanks for taking a moment to leave us a review.We are glad you enjoyed your stay and look forward to having you again someday!Kind Regards,JacobDuty Manager

10/10 Excellent

Eric

Travelled with partner
Liked: Amenities
Very good
Stayed 2 nights in Nov 2023
Response from Jacob on 11 Nov,2023
Hi Eric,Thanks for taking a moment to leave us a review.We are glad you enjoyed your stay and hope to host you again someday!Kind Regards,JacobDuty Manager

10/10 Excellent

Sarah Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little out dated but still beautiful, location was excellent and staff. Bear walking in lobby was a nice added surprise. I would definitely stay again.
Stayed 4 nights in Oct 2023
Response from Jacob on 2 Nov,2023
Hi Sarah Joy,Thanks for taking a moment to leave us a review.We are glad to read you enjoyed our location and our service. How Exciting that you got to see a bear as well while you were here.We hope to have you back again soon.Kind Regards,Jacob - Guest Services

10/10 Excellent

Shivansh

Stayed 1 night in Oct 2023
Response from Emily - Guest Services Manager on 25 Nov,2023
Dear Shivansh,Thank you for the wonderful rating of your recent stay with us! We look forward to welcoming you back again soon.Kind regards,EmilyGuest Services Manager

10/10 Excellent

Aldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice quiet spot
Stayed 1 night in Oct 2023
Response from Jacob on 2 Nov,2023
Hi Aldo,Thanks for taking a moment to leave us a review.We are happy to read you enjoyed our service and our location.We hope to have you stay with us again someday!Jacob - Guest Services