Pool

Reviews of Raven Inn Whitehorse

3.5 out of 5
Raven Inn Whitehorse
Box 31291 150 Keish Street, Whitehorse, YT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 132 out of 204 reviews" "
Rating 8 - Good. 45 out of 204 reviews" "
Rating 6 - Okay. 16 out of 204 reviews" "
Rating 4 - Poor. 7 out of 204 reviews" "
Rating 2 - Terrible. 4 out of 204 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and I would stay there again for sure.
Stayed 1 night in May 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Team, Raven Inn on 21 May,2024
Hi Benjamin,Thank you for the amazing 5-star rating! Guests like you really boost our morale and motivate us to continue striving for excellence. We are excited to let you know that our patio will be open for the summer. Please don’t forget to enjoy the delicacies from Railwork Lounge in our lovely patio setup. We hope to welcome you back soon.Regards,Team Raven Inn

10/10 Excellent

Alexandra

Stayed 1 night in May 2024
Response from Raven Inn Team on 13 May,2024
Hi Alexandra,Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Raven Inn. It was a pleasure to host you, and we're so glad that you enjoyed your stay. We look forward to welcoming you back on your next visit. Thanks again for choosing Raven Inn!

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Raven Inn Team on 13 May,2024
Hi Alanna,Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Raven Inn. It was a pleasure to host you, and we're so glad that you enjoyed your stay. We look forward to welcoming you back on your next visit. Thanks again for choosing Raven Inn!

10/10 Excellent

Sage

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, use a code to enter your room instead of a key card. The restaurant staff were amazing!! Recommend bringing your own shampoo, conditioner since they only supply a shampoo/body bar..
Stayed 4 nights in May 2024
Response from Team, Raven Inn on 10 May,2024
Hi Sage,Thank you for the amazing review and your kind words of appreciation for our restaurant staff. We are in the process of placing shampoo and conditioner in every room, just waiting on the supply delivery. Hopefully, by your next visit, you will see the change. Otherwise, you can always ask the front desk to provide it. Your feedback is important to us, and we thank you for helping us to improve. We hope to welcome you back soon.Best regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
These guys are super accommodating and the interior of the rooms are really well done, super themed but in a tasteful way. Convenient location. No breakfast, but there is a restaurant, I believe. Just call if you arrive really late like we did. They will open the doors for you. Ample parking, even for big rigs.
Stayed 1 night in Apr 2024
Response from Team, Raven Inn on 8 May,2024
Hi Timothy,Thanks for your review! We're delighted you enjoyed the themed decor and found our location convenient. It's great to hear our staff was able to assist with your late arrival and that parking was sufficient. We look forward to welcoming you back soon!

4/10 Poor

Cody

Stayed 1 night in Apr 2024
Response from Team, Raven Inn on 2 May,2024
Hi Cody, Thank you for your recent stay with us and for taking the time to provide feedback. We noticed your rating of 2 out of 5, and while we regret any shortcomings, we would appreciate more details to address your concerns. Please feel free to reach out to us directly.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Raven Inn on 1 Apr,2024
Thank you for the fantastic review Jennifer! We hope to see you again soon!

10/10 Excellent

Jonathon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioning
Stayed 2 nights in Mar 2024
Response from Raven Inn on 1 Apr,2024
Hi JonathonThank you for the great review!With our climate here in the Yukon, our demand for cooling is minimal until the summer months. We install our air conditioners in May.We hope to see you again soon :)

10/10 Excellent

Nishan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Raven Inn Team on 10 Apr,2024
Dear Nishan,Thank you for taking the time to complete the survey. We appreciate your loyalty to our brand. We're delighted to hear that you had a fantastic 5-star experience during your stay with us! It was a pleasure hosting you, and we look forward to welcoming you back again soon.

8/10 Good

ANDREW

Stayed 1 night in Mar 2024
Response from Raven Inn Team on 10 Apr,2024
Dear Andrew,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback.

10/10 Excellent

axel

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stay here.
Stayed 2 nights in Mar 2024
Response from Raven Inn Team on 10 Apr,2024
Dear Axel,We're glad to hear that you always enjoy your stay with us! It means the world to us to know that we consistently provide a great experience for you. Can't wait to welcome you back for another memorable visit soon!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean property, restaurant/bar had great food.
Stayed 2 nights in Mar 2024
Response from Raven Inn Team on 10 Apr,2024
Dear Joseph,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. Thank you for your kind words! We're delighted to hear that you found our staff friendly, our property very clean, and enjoyed the delicious food at our restaurant/bar. We look forward to serving you again soon!

8/10 Good

Jennilee

Liked: Cleanliness, staff & service, property conditions & facilities
Over all the place was clean I didn’t like the parking space
Stayed 1 night in Feb 2024
Response from Raven Inn on 8 Mar,2024
Hello JennileeThank you for your awesome review and feedback!We hope to see you again soon.The Raven Inn Team

10/10 Excellent

Amun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice rooms. The parking is a little cramped but what can you do?
Stayed 1 night in Feb 2024
Response from Raven Inn Team on 10 Apr,2024
Dear Amun,Thanks for sharing your experience! We're really glad you liked our place and found the rooms cozy. We hear you about the parking; sometimes it can get a bit tight! We'll keep working on making it better. Can't wait to have you back again!

10/10 Excellent

Kimberly

Stayed 3 nights in Feb 2024
Response from Raven Inn Team on 10 Apr,2024
Dear Kimberly,We're delighted to know that you had a fantastic 5-star experience during your stay with us! Providing exceptional service and comfort to our guests is always our top priority. Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Room was simple but clean and comfortable, and hotel and restaurant staff was pleasant and accommodating. With the exception of soap, there were no toiletries but fortunately I brought shampoo. Most downtown bars/restaurants are within walking distance, if you don't feel like driving or have access to a vehicle.
Stayed 1 night in Feb 2024
Response from Raven Inn on 8 Mar,2024
Hello WilliamThank you for the great review!We hope to see you again soon.The Raven Inn Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. Very friendly and accommodating.
Stayed 1 night in Feb 2024
Response from Raven Inn on 26 Feb,2024
Hello William.Thank you for the positive review! We are pleased to hear you had a wonderful stay.We hope to see you again soon.The Raven Inn Team

6/10 Okay

Omar

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It’s average
Stayed 3 nights in Feb 2024
Response from Raven Inn Team on 10 Apr,2024
Dear Omar,Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. If there's anything specific you think we can improve upon to enhance your experience next time, please feel free to let us know. We're always striving to make our guests' stays exceptional.

10/10 Excellent

Shawn

Business traveller
The only thing I didn’t like was lack of keycards and use of codes on everything. Doors, elevators. But will deal with that as everything else is exceptional.
Stayed 7 nights in Feb 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
Had to leave a day early from business conference and hotel said you have 48hours to change booking before you check-in?? So they charged me one night room fee...Disappointing!
Stayed 4 nights in Nov 2023
Response from Raven Inn on 27 Nov,2023
Hello John, Thank you for taking the time to share your experience at the Raven Inn & Suites. We're sorry to hear about the inconvenience you faced due to our booking policy. We understand that unexpected changes can happen, especially in business travel. Our 48-hour change policy is intended to provide flexibility while managing room availability for all our guests.

6/10 Okay

Khusrau

Business traveller
Liked: Staff & service
The hotel is new and clean but the design of the rooms is awful. Bathroom doesn't have sink, mirror, bin,... .
Stayed 1 night in Nov 2023
Response from Raven Inn on 22 Nov,2023
Khusrau,Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you appreciated the cleanliness and newness of our hotel, as we take great pride in maintaining a high standard for our facilities.We also value your comments about the room design, especially regarding the bathroom amenities. Your feedback is crucial to helping us improve and meet our guests' expectations.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Raven Inn on 17 Nov,2023
Thank you for the rating.

4/10 Poor

Khusrau

Stayed 1 night in Nov 2023
Response from Raven Inn on 4 Dec,2023
Khasrau,Thank you for your review. We're sorry to hear your experience didn't meet expectations. We value your feedback and would appreciate more details to help us improve. Please contact us directly to discuss further.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfy bed. Fresh smell. Slept well.
Stayed 1 night in Oct 2023
Response from Raven Inn on 30 Oct,2023
ary,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed the cleanliness and comfort of your room, and that you had a restful sleep. We hope to welcome you back soon for another pleasant visit.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Oct 2023
Response from Raven Inn on 30 Oct,2023
Thank you for completing a review, Mark.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and clean. Loved it.
Stayed 1 night in Oct 2023
Response from Raven Inn on 25 Oct,2023
Thank you for the kind words and positive rating, Robert.

8/10 Good

Jeffrey

Stayed 2 nights in Oct 2023
Response from Raven Inn on 6 Nov,2023
Hi Jeffrey,We want to say thanks for rating our hotel and your stay.

10/10 Excellent

Nancy

Stayed 1 night in Oct 2023
Response from Raven Inn on 6 Nov,2023
Thank you for taking the time to score our property, Nancy.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Detailed hotel from the finishes to quality of food and amazing friendly staff.
Stayed 1 night in Oct 2023
Response from Raven Inn on 16 Oct,2023
We are happy to see you enjoyed the property and look forward to hosting you again.

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and the staff was helpful and friendly. Only issue was that we never figured out the thermostat, was a bit too warm for sleeping.
Stayed 3 nights in Sep 2023
Response from Raven Inn on 16 Oct,2023
Annie,I am sorry the thermostat was giving you trouble. I have shared your concerns and will ensure the staff is in a position to help going forward.Thank you for taking the time to review and share.

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Raven Inn on 16 Oct,2023
Thanks for rating the hotel, Camille. It is truly appreciated.

10/10 Excellent

Liannah

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Raven Inn on 16 Oct,2023
Thank you for taking the time to rate our property, Liannah.

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 5 nights in Sep 2023
Response from Raven Inn on 20 Sept,2023
Thank you for the feedback Charles.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Bathtub should have a grab bar for safety
Stayed 5 nights in Sep 2023
Response from Raven Inn on 13 Sept,2023
Thank you for the review and feedback. We appreciate everything that guests share to help us grow our property.

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fabulous suite with a kitchen. I loved the modern design and the plentiful electric outlets for our electronics. One minor thing was the cleansing bar (essentially a tiny bar of soap) was the only thing they offered for both shampoo and bath gel.
Stayed 4 nights in Sep 2023
Response from Raven Inn on 27 Oct,2023
Thank you for taking the time to share your experience at our hotel. Regarding the Shampoo Body Bar, we truly value your feedback. Our choice to use this locally produced product is rooted in our dedication to sustainability and supporting local artisans. We understand that every guest has unique preferences, and we are proud to provide a product that not only serves multiple purposes but also aligns with our environmental commitments. We'll certainly consider your feedback as we continuously strive to enhance our guest experience.Thank you once again for choosing our hotel, and we hope to welcome you back in the future.

4/10 Poor

Janice

Stayed 2 nights in Sep 2023
Response from Raven Inn on 27 Oct,2023
Janice,I am sorry your stay did not meet your expectations. Please feel free to provide feedback that we may use to grow and improve.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to everything. Fresh paint job in the hallways.
Stayed 5 nights in Aug 2023
Response from Raven Inn on 10 Sept,2023
Thank you for taking the time to do a review, Cameron. We appreciate it.

10/10 Excellent

Stephane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Sep 2023
Response from Raven Inn on 5 Sept,2023
Thank you for the positive review Stephane. We truly do appreciate it.

10/10 Excellent

Estrella, Victoria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff at Raven Inn! Thanks Anto! Definitely would stay here again in the future. The apartment was a perfect location for our short visit, had a gorgeous view, and was really spacious.
Stayed 3 nights in Aug 2023
Response from Raven Inn on 5 Sept,2023
Thank you so much for taking the time to leave us this wonderful review. We are thrilled to hear about your positive experience at Raven Inn & Suites, especially with our staff member, Anto. We take pride in providing top-notch service to our guests, and it's always heartening to know when we've succeeded.We look forward to welcoming you back on your next visit. Safe travels and warm wishes!

10/10 Excellent

Kelly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Front desk staff excellent. Clean rooms. Great downtown location.
Stayed 1 night in Sep 2023
Response from Raven Inn on 4 Sept,2023
Thank you for the review Kelly. We are so pleased to know you enjoyed your stay.

10/10 Excellent

Lorne

Stayed 1 night in Aug 2023
Response from Raven Inn on 4 Sept,2023
Thanks for taking the time to score our property, Lorne.

8/10 Good

Katia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stay so far in Whitehorse was at the Raven Inn. The bed was AMAZING. Right by the river for a lovely walk and super close to the main shops and restaurants. Felt much safer this time around
Stayed 2 nights in Aug 2023
Response from Raven Inn on 1 Sept,2023
Hi Katia,Really glad to hear you enjoyed your stay at the Raven Inn! Making our guests comfortable and safe is super important to us, so thanks for letting us know we did a good job. And yep, that riverside spot and being close to all the fun stuff in town is a bonus. Can't wait to have you back next time you're in Whitehorse. Travel safe!

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and modern establishment, and I would recommend it to anyone going to Whitehorse for a visit.
Stayed 3 nights in Aug 2023
Response from Raven Inn on 30 Aug,2023
Hi Derek,Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found our establishment clean and modern. It's fantastic to know that you'd recommend us to others visiting Whitehorse. We strive to offer our guests the best experience, and it's always rewarding to hear when we've succeeded. We hope to welcome you back soon!

10/10 Excellent

Denice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful to find a European style hotel in Whitehorse! We enjoyed our stay and are looking forward to returning!
Stayed 1 night in Aug 2023
Response from LisaBrooksbank on 28 Aug,2023
Thank you for posting a review! We are happy to hear you enjoyed your stay and we look forward to seeing you again soon :) The Raven Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable , clean room. Proximity to good dining options and walking trails.
Stayed 2 nights in Aug 2023
Response from Raven Inn on 28 Aug,2023
Thanks for the great feedback! Glad you enjoyed the comfy room and our awesome location near dining and trails. Hope to see you back soon!

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a “boutique hotel” but acceptable
The guest room was clean, basic, standard size for a 3-star hotel. As my review title says, this was not a boutique hotel experience, other than the small size of the hotel, which is independently operated. There were no personal touches, it isn’t a friendly, warm, inviting lobby, and the location is nothing special - it’s situated next to a busy street several blocks from downtown, and across from a strip mall. Our room was overpriced for what we got. Nespresso maker was a nice touch, but the lack of other standard amenities is inconvenient. Be forewarned that they don’t provide shampoo, conditioner, lotion, or body wash, just two tiny “all-in-one” bars of local soap the size of a postage stamp under the guise of saving the environment. The decor is fun, but a bit spartan - one pillow per person, no higher end finishes like we expect for the price. Guest room floors are wood-look linoleum (convenience over comfort) without throw rugs, so expect gritty stuff stuck to your bare feet after a shower. The front desk staff was kind but not particularly friendly or welcoming. Our experience checking in was identical to chain hotel with no special touches. We had to specifically ask about the onsite restaurant (which turned out to be nice) because no info was volunteered. Parking situation is laughable - they provide VERY limited parking for guests, and only 3 spaces will fit anything larger than a mid-sized SUV. Overall a decent experience on par with Holiday Inn Express.
Stayed 1 night in Aug 2023
Response from Raven Inn on 27 Aug,2023
Matt,We truly appreciate you taking a moment to evaluate our property and share your insights. Every guest's feedback is invaluable to us as we continuously aim to enhance our service. Thank you.

10/10 Excellent

Douglas

Stayed 4 nights in Aug 2023
Response from Raven Inn on 27 Aug,2023
Douglas, We are so happy to hear that you had a great stay.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were extremely comfortable. Dining room was excellent, good menu selection and great espresso. Staff were attentive and friendly.
Stayed 3 nights in Aug 2023
Response from Raven Inn on 26 Aug,2023
It's great to hear you enjoyed your stay, Brian...and thank you for taking the time to write a review.