Hotels near Wilkes Regional

"Room smelt like wet dog"

"My husband and I travel frequently and have not spent really any time in a Hilton hotel. We stayed here from Thursday, March 5 through Tuesday, March 10. I absolutely, without doubt, have to say that going forward, I don’t think I can stay at anything other than a Hilton hotel. The Hilton Garden Inn Hanes Mall was 100% the cleanest and best experience we have ever had. The staff was more than courteous and kind; the room was amazing; the morning staff at breakfast and the staff at the bar at night went above and beyond to make guests feel welcome and wanted. Thank you for an amazing stay and we will definitely be back as our granddaughter lives in the apartments next door. My only regret right now is that I cannot remember anyone’s name that we encountered except for Ellen at breakfast as I would love to acknowledge each and every one of them. I also remember Thomas who I encountered that was incredibly helpful and helping me find a trail to walk on in the mornings. Thank you again for. An incredible experience and again, we will be back!!"

"The staff is Great! Family member is Gluten-free and the lady who cooks breakfast took time to research what it meant & provided breakfast options based on the dietary restrictions. Also...the front desk check in throughout the trip to just make sure we had a good stay. *while the hotel is older & could use updates, the staff makes this a Great hotel. "

"Yes"

"Hotel is beautiful, very clean, and quiet."

"GREAT job on renovations for this older building! The bathroom had a modern shower stall, new flooring through the entire room, comfy mattresses & pillows w/ bright white bedding, & everything smelled clean & fresh. Excellent room with all my needs met; WAY better than I expected at such an affordable price. Based on just THAT, I would've given it 5 stars. However, there was one big hiccup with check-in, though I'm hoping it isn't a "usual" occurrence. I arrived at 6:50, way past the 3PM check-in stated on my Hotels.com confirmation & the hotel's website. I was told my room wouldn't be ready for another hour because someone from housekeeping was late to work that day, causing ALL room preparations to fall behind schedule. Fine; no problem. I grabbed dinner & came back. No room yet. Two hours...no room. By the third hour, the desk manager starts cancelling reservations of people who haven't arrived yet. I'm not sure who owns &/or manages the property day-to-day, but I should think they'd have a better back-up plan when someone doesn't show up to work on time. I finally got into my room shortly after 10 PM. The ONE housekeeping person - who was hustling to do everything himself - apologized profusely as he completed mopping the floor & backed out of my room. I can't be mad at the staff that WAS there because of their colleague's lack of responsibility. I hate to think of the negative reviews this hotel will receive due to the fallout from one person pulling a no-show for work."

"Staff are friendly and helpful "

"Staff was amazing and overall we had a great experience. "

"Very nice all around. "