Willoughby Holiday Rentals

"Lovely hotel right on track too"

"Rooms were very nice and spacious, food was quite expensive and also the surrounding area - but the plus side is the location, bank in the middle of the country side "

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"Everything was brilliant."

"Ok, little bit tired looking some of the rooms, parking was really good."

"If I could leave a minus rather than a 1 star I would. Atrocious staff - reception and management. Absolutely clueless with knowing how to deliver an efficient service. They subjected me to walking into MY allocated room to find a couple having “playtime”. They falsely advertised half price meals in January 2026 and then charged full price stating it was only valid until 29/01…..! No covenants on the advertising to validate this. ASA and Trading Standards are now investigating. Pool area and changing rooms are inferior and need modernising. Electricity tripped out constantly, rude electrician and lack lustre staff not wanting to take any responsibility. I would never stay in a best western again. I have PTSD about people gaining entry into my room and now have to sleep with a chair or similar against the door to feel protected. Avoid this property at all costs. "

"Breakfast was great. Staff were very friendly. An Amazing hotel"

"Welcoming receptionist, easy parking, quiet room"

"We have just checked out from our 2 night stay. It has been an amazing experience with our 2 young children. Facilities and room were excellent. Kids enjoyed the pool and driving Range. The food was excellent at the restaurant. We had Dinner and BreaKfast for the 2 days and both days was good. However i think front Desk staff need some extra training. At 3 different times with different staff we were given wrong information. They cluless about the facilities and its timings etc. one day we were booked and told to go to Bar for our Dinner even after I mentioned we had dinner at the restaurant behind last night, the lady was so sure and told us to go to bar at the allocated time only to be told to go back to the restaurant by the Bar staff. When asked about children’s swimming times and information no clue when asked about driving range no clue and was told to go to the outer building and ask them. Apart from that i would definitely recommend and would return again. "