"We were returning customers to Low wood bay @ the winander club. We were slightly disappointed to see that spa access was no longer included in Winander rooms but it is a beautiful spa, so we paid the extra £140. We were disappointed to find out if you wanted to borrow some slippers for the spa, they were also chargeable now. And on check out I was very shocked to see they were also now charging £12 per day to park your car if you hadn’t booked directly with them. I don’t think I’ve ever stayed at a hotel that has charged you to use their car park, particularly after spending over £1000 on our stay. We left feeling disappointed and will chose to stay at other hotels in the lakes going forward now."
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