Winsen Private Home Rentals

"I want to be fair in my review as the room was very nice and we had a decent breakfast, but we did have an issue which was not dealt with properly by the hotel, leaving us feeling unsafe during our stay. At around 4pm, having paid for an early check-in, someone entered our room without knocking or making an announcement (the room had a doorbell). I guess they quickly realised their mistake and ran off, as by the time my wife went to see who it was, they were gone. I immediately called reception, who didn't answer the phone (not good!) so I went to the front desk and was told they would investigate urgently, letting me know once they had spoken with staff on our floor. We waited in our room for a couple of hours after and heard nothing, so we decided to have a meal in the bar. We returned to our room later in the evening, but there were no messages on the phone/letter under the door so we were understandably nervous that this would happen again. In my view, this was a pretty serious security issue and one that shouldn't happen in any hotel (let alone at a 5-star). We were most disappointed that nobody even bothered to contact us after this had been reported. I mentioned this to the reception staff at checkout, who were apologetic but did not have any further info to give us - nor did they offer a manager to speak with us. I stay in Hamburg several times a year and from now on, it's the Fraser Suites across the road for me! "

"Cute funky boutique hotel! Very friendly and helpful staff! Amazing location!"

"The room had a really cool design and was very clean. The staff was very helpful and attentive."

"We didn't eat in the restaurant because there are plenty of options locally, including breakfast bakeries. The service in the lobby area (Emil's) was good and the choice of refreshments was good; prices reflected the ambience, cosy and plenty of seating. The room was excellent. The air conditioning was easily adjustable, and the bathroom facilities were ideal. "

"close to train station staff welcoming and friendly room clean and bright plenty of lights bathroom had great heated towel rail heating very good in the room did not take breakfast so can't comment had a very comfortable stay and would recommend this hotel when visiting Hamburg good value for money"

"It was literally perfect"

"Great room and convenient "

"Clean but bad isolation for noice"

"All the staff were amazing! I don’t remember the names for everyone - I can’t remember his name but the Argentinian man working those nights was amazing! The bar is 24hrs which I was pleasantly shocked by. Nina was super helpful - had a little issue with the TV & she came & fixed it no problem. Luna was also great on check in! Amazing all around - would recommend! "