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Reviews of Natura Treescape Resort

2.5 out of 5
Natura Treescape Resort
400 County Road A, Wisconsin Dells, WI

Reviews

8.0

Very good

Rating 10 - Excellent. 416 out of 1001 reviews" "
Rating 8 - Good. 314 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 73 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joan

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cyndi C on 1 May,2024
Thank you for your feedback, Joan. We are glad you enjoyed your stay with us.

6/10 Okay

Karrie

Stayed 1 night in Apr 2024
Response from Management on 30 Apr,2024
Thank you for your feedback.

8/10 Good

WENDY

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Cyndi C on 30 Apr,2024
Thanks for the feedback, Wendy. We are glad you enjoyed your stay with us.

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on 30 Apr,2024
Thank you for your feedback, Andrew.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great inexpensive place!!
Stayed 2 nights in Mar 2024
Response from Cyndi C on 28 Apr,2024
Thanks for your feedback, Jessica. We are so glad you enjoyed your stay with us.

8/10 Good

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was patient and kind.
Stayed 2 nights in Apr 2024
Response from Cyndi C on 22 Apr,2024
Thank you for your feedback, Yasmin. We are glad you enjoyed your stay, and hope to see you again soon.

8/10 Good

Brenda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 22 Apr,2024
Thank you for your feedback

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Natura Destinations on 18 Apr,2024
Thank you for our feedback!

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were nice very clean easy access to all parks
Stayed 2 nights in Apr 2024
Response from Cyndi C on 14 Apr,2024
Thank you for your feedback, Darlene. We are so glad you enjoyed your stay, and hope to see you again soon.

6/10 Okay

RICHARD

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Apr 2024
Response from Management on 14 Apr,2024
Thanks for your feedback, Richard.

8/10 Good

scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Though the hot tub wasnt very warm this time qe stayed.
Stayed 1 night in Apr 2024
Response from Management on 14 Apr,2024
Thank you for your feedback, Scott.

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible when we walked in. The front desk person was on his first day by himself and couldn’t even tell us where our room was. The worst part was the pungent smell of weed and drunk people everywhere. If you want a good place for you and your family STAY AWAY!!!
Stayed 1 night in Apr 2024
Response from Natura Destinations. on 13 Apr,2024
Dear Nancy, We deeply apologize for the negative experience you encountered during your recent stay with us. Your feedback is invaluable as it allows us to address areas of improvement and ensure that all our guests have a pleasant stay.

6/10 Okay

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Okay so it was a cute resort, here’s my problem. When I say the walls are absolutely paper thin I mean it. It woke me up all night long, by no fault of the people around me. You can hear every single noise, people using their sinks in the next room, the showers turning on, it’s like the upstairs is amplified above you. There’s no way they put insulation in. It’s like being in the same room as everyone else. I mean the price is fair for what you’re getting. Also, the pool room was SO extremely chlorine smelling it was literally burning your eyes to walk into the room. I’ve never experienced it like that anywhere else. It was cute, unfortunately probably would not stay again because of noise factor. It was a very clean hotel though I will say that. We were happy to go to great wolf lodge the next day.
Stayed 1 night in Apr 2024
Response from Natura Destinations. on 13 Apr,2024
Dear Hayley, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at our resort. Your insights are crucial for us to address any shortcomings and enhance the overall experience for our guests.

8/10 Good

Patrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, only thing I would say was wrong is the pool was to cold, hot tub wasn't hot and to much chlorine
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr,2024
Thank you for your feedback, Patrice.

6/10 Okay

Karrie

Stayed 1 night in Apr 2024
Response from Management on 9 Apr,2024
Thank you for your feedback, Karrie.

10/10 Excellent

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, perfect for scape and family time
Stayed 2 nights in Apr 2024
Response from Cyndi C on 8 Apr,2024
Thanks for the feedback, Angel. We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was the beds. Super uncomfortable. Other than that, everything was excellent. So much better than last years stay at Mt Olympus. We will be back!
Stayed 4 nights in Apr 2024
Response from Natura Destinations. on 6 Apr,2024
Hi Christine, Thank you for staying with us, We appreciate your feedback. See you next time.

6/10 Okay

Janaya

Travelled with family
Disliked: Staff & service, amenities
I know our stay was off-season, however after one day, our key stopped working. Apparently, our door lock needed a battery change. Through the process front desk staff was rude.
Stayed 3 nights in Mar 2024
Response from Natura Destinations. on 5 Apr,2024
Hi Janaya, thank you for you for staying with us. We appreciate your feedback. See you next time.

10/10 Excellent

Jakeena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean rooms where spacious parking was really easy the only problem I had was the kids running through the hallway for hours the front desk didn’t do anything about it and when they tried to they just picked a room which was mine my kids are all older so that was a pity but other than that everything was a plus
Stayed 3 nights in Mar 2024
Response from Natura Destinations. on 5 Apr,2024
Hi Jakeena, thank you for staying with us. We appreciate your feedback. See you next time.

8/10 Good

Jenny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool in the building that we were in. The walls were a little thin
Stayed 2 nights in Mar 2024
Response from Management on 31 Mar,2024
Thank you for your feedback, Jenny. We are glad you enjoyed your stay.

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from Natura Destinations. on 31 Mar,2024
Hi Briana, Thank you for staying with us. See you next time.

10/10 Excellent

Lani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little nervous after reading some other reviews but we had a great experience! Check in was easy and the staff was very friendly and easy to communicate with. The pool and hot tub were nice and clean. Our room was clean and the beds are super comfortable! The only issue we had were that the walls are thin so you definitely can hear your neighbors. Even though we went in off season they gave us resort tickets to use at a later date. We will absolutely come back and stay again.
Response from Natura Destinations on 28 Mar,2024
Thank you for staying with us ! we appreciate your feedback !

4/10 Poor

Jennifer

Disliked: Staff & service, amenities, property conditions & facilities
They did not leave the room number on the key on after hour pick up and upon arrival there was no soap in the dispensers
Stayed 1 night in Mar 2024
Response from Natura Destinations. on 26 Mar,2024
Thank you for your stay, we apologized for the the missing soap in the dispenser. When check in is after 11pm we never put the room number for security reason. We appreciate your feedback.

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay
Stayed 2 nights in Mar 2024
Response from Natura Destinations on 25 Mar,2024
We appreciate your feedback! Thank you for staying with us!

2/10 Terrible

NICHOLAS

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Power went out when I was there. I was unable to finish work assignments I had due to this while I was traveling. I ended up getting locked out of my room until the power came back on after midnight, it was extremely noisy and no sound proofing inside the rooms. When I checked in there was a list of other guests emails written on a piece of paper which I have never seen before at other hotels.
Stayed 2 nights in Mar 2024
Response from Natura Destinations. on 22 Mar,2024
Dear Nicholas,We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We understand the frustration caused by the power outage and its subsequent impact on your work assignments. We deeply regret any disruption this may have caused to your plans.Unfortunately, the power outage was an unforeseen circumstance caused by broken lines in the city, and regrettably, it was beyond our control. However, we acknowledge that our responsibility is to ensure our guests' comfort and convenience to the best of our ability, regardless of external factors.Regarding the noise and lack of soundproofing in your room, we apologize for any discomfort you experienced. We take guest feedback seriously, and we will look into ways to improve the sound insulation within our rooms to provide a more peaceful environment for our guests.Regarding the list of other guests' emails you encountered, we assure you that this is not our standard practice. We take the privacy and security of our guests' information very seriously, and we will investigate this matter thoroughly to ensure it does not happen again in the future.We sincerely appreciate your understanding and patience during this challenging situation. We value your feedback as it helps us to identify areas for improvement and to enhance the overall guest experience.

10/10 Excellent

Emily

Stayed 3 nights in Mar 2024
Response from Natura Destinations on 7 Apr,2024
Hi Emily, Thank you for staying with us, see you next time.

2/10 Terrible

Meagan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not one for writing bad reviews for businesses. However, from the moment we stepped foot in this establishment the day of check in, we were met by two extremely rude women at the front desk. One claims to be a manager but no manager I’ve ever met is as ignorant and downright disrespectful to guests the way this woman was. The receptionist was equally unpleasant, told me they don’t take Apple Pay (they do) and did not know how to do her job at all. The rooms were not worth the price. Our security lock meant to keep US secure in our room was completely missing from the door. Holes exposed where it once was. The toilet had some kind of sandy residue in it. Clear tell-all that it had not been scrubbed prior to our stay. Shower drain didn’t work properly so any shower taken, you were standing in several inches of dirty shower water. There was a hole in our wall and several extremely loose outlets… unsafe, not to code, and unusable as chargers wouldn’t even stay physically plugged into them anyhow. The building quality in general is very cheap, the elevator is sketchy, and the main door at entrance 2 never securely closed. To make matters worse, the city experienced a power outage for several hours our finally night there and someone who had physical keys to the building (GM maybe?) told us the reason the second and first floor had power but the third floor didn’t was because the third floor didn’t have backup generators set up for it, where the other floors did. So throughou
Response from Natura Destinations. on 22 Mar,2024
Dear Meagan,We would like to extend our sincerest gratitude for taking the time to share your recent experience with us. Your feedback is invaluable as it helps us to continuously improve and enhance the services we provide to our guests.We deeply regret the inconvenience caused by the power outage during your stay. Unfortunately, as you mentioned, the outage was due to lines breaking in the city, an event that was beyond our control. We understand how frustrating this must have been for you, and we sincerely apologize for any disruption it may have caused to your stay with us.Please rest assured that we are actively reviewing our emergency preparedness procedures to ensure that we are better equipped to handle similar situations in the future. Your feedback serves as a valuable reminder of the importance of being proactive in addressing potential challenges to provide a more seamless experience for our guests.

4/10 Poor

Patti

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was charged a resort fee when nothing is open in March Zoo is closed, water park, closed Power went out in middle of night so no fridge or lights kids above running all hours of the night and jumping off beds Make sure to request top floor
Stayed 2 nights in Mar 2024
Response from Management on 17 Mar,2024
Hello, Patti. We are sorry your stay didn't meet your expectations. Our contract with the zoo does not allow us to give out the tickets when they are not open, and our website states that they are only available May-October. Our resort fee is not just for the zoo tickets. The fee covers costs of many of our extra amenities, such as free wi-fi, restaurant discounts, etc. The resort fee is higher in the summer, when we also have more amenities like the free zoo and Land of Natura passes, and our multiple outdoor amenities across all three of our resorts. The power outage was not just our property, it was multiple city blocks, so that was out of our control. As for noise problems: we do not have any record in your reservation of ever being informed of these problems. We take noise complaints seriously, and would've addressed that immediately, had we known.

2/10 Terrible

Kelsi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 17 Mar,2024
Thank you for your feedback. We are sorry your stay wasn't up to your expectations. There is no indication in our records of any complaints on your reservation. We want the guest experience to be positive, and would've done whatever we could to help you with any issues if you had informed us.

10/10 Excellent

Cindy L., Beloit

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are comfortable. Staff is friendly. This is my 3rd stay because I know the beds are comfortable and I'll get a good nights sleep
Stayed 1 night in Mar 2024
Response from Natura Destinations. on 16 Mar,2024
Thank you for staying with us. We appreciate your feedback. See you next time.

10/10 Excellent

Raven

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndi C on 17 Mar,2024
Thanks for your feedback, Raven. We are so glad you enjoyed your stay.

6/10 Okay

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Expedia did not say that me need pay another 300 dollars for security deposit, I was asking which one day thi 300 dollar return to me and they say the same day that me do the check out, and the lady in front desk service say your money will be returned after housekeeping service make inspection, it’s mean 3 or 5 days business days and I say why guy say the same day return the security deposit it’s mean bad things for my family and me I hope you guys change the information whit all steps for the next costumer.
Stayed 3 nights in Mar 2024
Response from Management on 16 Mar,2024
Hello, Juan. We returned the deposit as soon as housekeeping inspected the unit. It is your credit card company or bank that can take 3-5 days to return it to your account. Sorry for the confusion.

8/10 Good

Sara

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Cyndi C on 12 Mar,2024
Thank you for your feedback, Sara. We are glad to see you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Brandon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Management on 11 Mar,2024
Thank you for your feedback

10/10 Excellent

Rena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for my daughter’s birthday. It was very nice, clean, restaurants close by gas station/convenience store right across the street was nice to have for late night snacks.
Stayed 2 nights in Mar 2024
Response from Natura Destinations. on 8 Mar,2024
Hi Rena! Thank you for staying with us. W e appreciate your feedback. See you next time

4/10 Poor

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not knowledgeable of anything
Stayed 1 night in Mar 2024
Response from Management on 5 Mar,2024
Thank you for your feedback

10/10 Excellent

Randi

Stayed 2 nights in Feb 2024
Response from Natura Destinations. on 22 Mar,2024
Hi Randy! Thank you for your stay. See you next time.

8/10 Good

Mmohammad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
First room was a lot of issues with AC and the bed mattress not comfortable but second room when we ask to change it was better but not the best
Stayed 1 night in Feb 2024
Response from Natura Destinations. on 1 Mar,2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding front desk staff at both check in and check out. Nice pool area. Room very clean and smelled fantastic.
Stayed 1 night in Feb 2024
Response from Cyndi C on 28 Feb,2024
Thanks for your feedback, Amanda. We are so happy you enjoyed your stay with us, and hope to see you again soon.

6/10 Okay

Cynthia

Travelled with family and small children
So I read ALOT of reviews and have to say yikes. Our check in was iffy . I asked about the park tickets we got and was told they don’t do them on off season (well the website didn’t say that but okey) our room was ‘clean’ but there was some watermarks on the counters that just showed use. The pool was great the kids loved it, sauna too. Still just annoyed about the animal park tickets, we were going to go back in the summer to see it but I guess not now
Stayed 2 nights in Feb 2024
Response from Management on 27 Feb,2024
Hi, Cynthia. Thank you for your feedback. Timbavati wildlife park is only open May to October, and they only give us the tickets during that time. We do mention that in several places on our website, but space constrictions don't allow us to mention it in every spot. We apologize for the misunderstanding. We are glad you enjoyed your stay at the hotel in general, and will address the issues you mentioned as soon as possible.

10/10 Excellent

Devonta

Stayed 2 nights in Feb 2024
Response from Natura Destinations. on 22 Mar,2024
Thank you for staying with us. See you next time.

4/10 Poor

BONGEKA

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 27 Feb,2024
Thank you for your feedback. We are sorry your stay didn't meet expectations, and would be glad to address any specific concerns you had.

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, pool and hot tub were very clean. Will stay again
Response from Cyndi C on 25 Feb,2024
Thanks for your feedback, Nichole. We are so glad you enjoyed your stay.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and affordable
Stayed 1 night in Feb 2024
Response from Cyndi C on 25 Feb,2024
Thanks for the feedback, Jason. We are glad you enjoyed your stay, and hope to see you again soon.

10/10 Excellent

Cassidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good. Just the parking dodnt have enough on the one side
Stayed 1 night in Feb 2024
Response from Management on 25 Feb,2024
Thank you for your feedback. Yes, we wish we had more parking also, but have nowhere to expand it, unfortunately. We are glad you enjoyed your stay with us anyway.

4/10 Poor

Timothy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Wasn’t what we expected it to be. Thought we were staying in the tree house Property ended up staying in the hotel. Had to change rooms because the curtains wouldn’t close. Toilet too small and the fan didn’t work in the bathroom.showerhead had no water pressure. Microwave was missing a knob.
Stayed 2 nights in Feb 2024
Response from Management on 20 Feb,2024
Thank you for your feedback.

8/10 Good

Linda

We had a great time. The room was very clean. People were very nice.
Stayed 1 night in Feb 2024
Response from Management on 17 Feb,2024
Thank you for your feedback, Linda. We are glad you enjoyed your stay with us.

10/10 Excellent

William, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay love this place
Stayed 1 night in Feb 2024
Response from Cyndi C on 12 Feb,2024
Thanks for the feedback, William. We are very happy you chose us again and enjoyed your stay.

8/10 Good

Colleen

Travelled with family, Travelled with group
Room was really big and nice
Stayed 1 night in Feb 2024
Response from Cyndi C on 12 Feb,2024
Thank you for your feedback, Colleen. We are glad you enjoyed your stay with us.

10/10 Excellent

Ed and Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Cyndi C on 11 Feb,2024
Thank you for your feedback. We are glad you enjoyed your stay with us.