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Reviews of Fairfield Inn By Marriott Potomac Mills

2.5 out of 5
Fairfield Inn By Marriott Potomac Mills
2610 Prince William Pkwy, Woodbridge, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 348 out of 801 reviews" "
Rating 8 - Good. 236 out of 801 reviews" "
Rating 6 - Okay. 107 out of 801 reviews" "
Rating 4 - Poor. 65 out of 801 reviews" "
Rating 2 - Terrible. 45 out of 801 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriotts are always nice
Stayed 1 night in May 2024

8/10 Good

Richard

Liked: Staff & service
Very Noisy.
Stayed 1 night in Apr 2024

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the neatness and the good staff reception. I didn’t like the bathroom not having a handheld shower.
Stayed 1 night in Apr 2024
Response from Fairfield Woodbridge Team on 29 Apr,2024
Thank you for sharing the details and I look forward to sharing your service comments with the team.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Easy to get to.
Stayed 1 night in Mar 2024
Response from Fairfield Woodbridge Team on 29 Apr,2024
Thank you! The hotel team will be very motivated to hear your recognition of the cleanliness!

4/10 Poor

Jean Paul, Wynnewood

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be easy to mention what I like. Nothing. For Marriott this hotel is under the minimum we expect from this hotel chain. The hotel is in urgent need of update. Everything is old and not well kept. The employees from the reception are unwilling to help. In the morning I mention that ain’t coffee and they sent me to the kitchen? Very disappointed.
Stayed 1 night in Apr 2024
Response from Fairfield Woodbridge Team on 29 Apr,2024
We are very sorry to hear of the challenges you encountered. While we dont immediately control a renovation date, we control the service we provide and I am sorry it was not helpful. Thank you for letting us know so we can take action to improve with training.

2/10 Terrible

Dinell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairfield Woodbridge Team on 26 Mar,2024
Thank you for completing the review and we apologize that your visit was not excellent, as we strive for.

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was kind of dirty and run down. The pool which was one of the reasons we chose the hotel was closed due to "maintenance" but looked super dirty and looked like mosquitos were hatching eggs in it. The floors were sticky around the building, including the room we were in. The pillows were uncomfortable. The breakfast is served late and not very good. Not likely to come back. Wish I hadn't wasted the money
Stayed 1 night in Mar 2024
Response from Fairfield Woodbridge Team on 19 Mar,2024
Thank you for taking time to share feedback following your visit. While we look forward to receiving a renovation, we are very sorry that the cleanliness standards were not to our premium standards. We hope you will join us in the future for a truly excellent visit with a replaced pool heater!

4/10 Poor

Kathy

Travelled with family
Disliked: Amenities, property conditions & facilities
No hot water and front desk couldn’t help. Both nights
Stayed 2 nights in Mar 2024
Response from Fairfield Woodbridge Team on 19 Mar,2024
Thank you for taking time to share your comments following your recent visit. We are very sorry that the water temperature was not as it should be. We hope you will choose to stay with us in the future for a truly excellent visit.

10/10 Excellent

Roger

Liked: Staff & service, property conditions & facilities
Excellent location and staff
Stayed 2 nights in Mar 2024
Response from Fairfield Woodbridge Team on 19 Mar,2024
Thank you for letting us know you enjoyed your visit and we look forward to sharing your comments with the team!

6/10 Okay

Janet

Travelled with family, Travelled with group
Liked: Staff & service
Very upset i received an email stating pool was open for use a.d when i arrived it was not operational. Also used ice machine and ice had foreign matter it in.
Stayed 1 night in Mar 2024
Response from Fairfield Woodbridge Team on 19 Mar,2024
Thank you for taking time to share feedback regarding your recent visit. We apologize for the inaccurate information regarding the pool, as we await a heater replacement.

8/10 Good

Mohamed

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Fairfield Woodbridge Team on 26 Mar,2024
Thank you for taking the time to complete your review.

6/10 Okay

meena

Liked: Staff & service, amenities
Disliked: Cleanliness
There was a speck of blood on the comforter
Stayed 1 night in Feb 2024
Response from Fairfield Woodbridge Team on 26 Mar,2024
Thank you for taking time to complete your review and we are very sorry for the less than perfect cleanliness in your guestroom. We are using this towards re-training.

10/10 Excellent

Nicol

Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient
Stayed 1 night in Dec 2023
Response from Fairfield Woodbridge Team on 26 Mar,2024
Thank you!

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
This Fairfield Inn was not at the level of other Fairfield Inns where I have stayed. The breakfast area was lovely but the other public areas were not - for example the hallways and elevator. Our room had an odor to it and our bathroom had water damage to the ceiling which had been poorly repaired. The hotel was clean and safe but it was not at the 4.0 level.
Stayed 1 night in Jan 2024

4/10 Poor

Gurdev

Business traveller
Liked: Cleanliness, staff & service
The Room was very small with no microwave. I don’t expect this level of mediocrity. The swimming pool was not functional. With a name like Marriot I expect excellence This was not it. T
Stayed 1 night in Jan 2024

8/10 Good

Salah

Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time at the Fairfield Inn @ Woodbridge,VA
a great experience from start to finish.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and available parking spaces.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing pool
We specifically choose this hoyel based on the pool. Upon arrival the pool looked green and not pleasant to swim in. My daughter was disappointed that she couldnt swim.
Stayed 1 night in Nov 2023

8/10 Good

Deborah

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathtub had water dripping nonstop! There was a bug on bed!!
Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stayed one night for a shopping trip. Breakfast was great. Perfect for what we needed
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities
Clean convenient to everything staff great loved my stay
Stayed 1 night in Nov 2023

10/10 Excellent

Sandy

Liked: Cleanliness, property conditions & facilities
Clean rooms and hallways. Very nice staff.
Stayed 2 nights in Oct 2023

6/10 Okay

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room had broken tiles in the bathroom floor. We had nothing to put the bar of soap on the counter. The bedroom had a broken clock. The area where you get your coffee and tea was out of tea bags! I was disappointed with the stay unfortunately. The complimentary breakfast was not good.
Stayed 1 night in Oct 2023

8/10 Good

JoAnn

Stayed 2 nights in Oct 2023

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run Away
The furniture is damaged. The ceilings are stained from water, and the bathtub is rusted. Everything smells bad, but nothing worse than the fitness center. The only thing I would recommend about this place is leaving quickly. We could not wait to get out of there from the moment we saw our room.
Stayed 2 nights in Oct 2023

4/10 Poor

Brian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not so comfortable
The bed was very uncomfortable. Super strong water pressure at sink. Knocked the cup out of my hand. Water pressure in shower not so great.
Stayed 1 night in Oct 2023

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Travelled with family
Friendly staff. Pleasant clean enviornment.
Stayed 1 night in Sep 2023

6/10 Okay

Harriet

Travelled with family, Travelled with group
Disliked: Staff & service
There was no one at reception when I got there, had to wait, looking around for someone to check in. I was so so disappointed with my room. I expected my executive room suite to have separate living area and spacious as other hotels I always visited.Came downstairs to tell the receptionist and she told me this hotel is different and this is what they call executive suites and she wasn’t nice about it.. I will not stay come here .
Stayed 2 nights in Sep 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

LeSan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Husband and I came down for our Family wedding. The front desk was helpful an our room was clean.
Stayed 1 night in Sep 2023

4/10 Poor

Judy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed
Very old hotel no usb for phone charging. No amenities in the room. Not even tissues
Stayed 1 night in Sep 2023

10/10 Excellent

Dillon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a relaxing time for us. My son loved the pool, they must've just got done cleaning it, we assumed due to the amount of clorine. But besides that we had no problems.
Stayed 3 nights in Sep 2023

8/10 Good

Chateubriand

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Nam sook

Travelled with family, Business traveller
Liked: Amenities
So quiet and comfortable!!
Stayed 2 nights in Sep 2023

8/10 Good

Thomas

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff who checked us in were very nice. Pool was very dirty. Bathtub was dirty.
Stayed 1 night in Sep 2023

8/10 Good

Georgine

Travelled with partner
Liked: Amenities
No black tea at breakfast!
Stayed 2 nights in Sep 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Roscoe

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious. The staff was nice ad the hotel clean.
Stayed 2 nights in Aug 2023

4/10 Poor

Melody

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room smell
Stayed 2 nights in Apr 2023

4/10 Poor

meichun

Disliked: Cleanliness, staff & service, property conditions & facilities
no one is in the pool due to the water quality! Staff service is not so well, however the breakfast is fine! I really want to have this hotel a good review, but I cannot based on the reality!
Stayed 1 night in Aug 2023

10/10 Excellent

Tamimu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Chester

Liked: Room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Edit

Travelled with family
Liked: Staff & service, amenities
Staff really good
Stayed 1 night in Aug 2023

6/10 Okay

Debra, Harrisonburg

Liked: Cleanliness, staff & service
Nothing special about this hotel but it was fine. The toilet in ours was the smallest adult toilet I’d ever seen, haha. Nothing wrong with the hotel but nothing great either.
Stayed 1 night in Aug 2023