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Reviews of Homewood Suites By Hilton Worcester

3 out of 5
Homewood Suites By Hilton Worcester
1 Washington Sq, Worcester, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 601 out of 775 reviews" "
Rating 8 - Good. 124 out of 775 reviews" "
Rating 6 - Okay. 25 out of 775 reviews" "
Rating 4 - Poor. 16 out of 775 reviews" "
Rating 2 - Terrible. 9 out of 775 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Audrianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. One of the few in the area with free parking.
Stayed 1 night in Apr 2024

10/10 Excellent

Patti

Travelled with partner
Liked: Staff & service, property conditions & facilities
Easy clean very expensive
Stayed 1 night in Apr 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station and close to the venue I was going to, will be back again next time
Stayed 1 night in Apr 2024

10/10 Excellent

Justine

I enjoyed my stay because once I entered the hotel, the ambiance is great, the staff are friendly, the room is neat and clean, and the breakfast was delicious. I highly recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Camelia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited looking for apartments for my college graduate starting a job soon. This was a clean, safe, centrally located hotel with parking included. Great stay.
Stayed 2 nights in Mar 2024
Response from Yvonne AGM on 9 Apr,2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eric B was super helpful!
Stayed 1 night in Apr 2024
Response from Yvonne AGM on 9 Apr,2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Dec 2023
Response from Yvonne AGM on 9 Apr,2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Brooke

Stayed 1 night in Mar 2024

10/10 Excellent

Jared

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Very clean. Unlike Worcester
Stayed 2 nights in Mar 2024
Response from Yvonne AGM on 9 Apr,2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 9 Apr,2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Anthonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to WPI. Traffic is very noisy though. But the hotel is clean and comfortable and the front desk staff are friendly and professional
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 17 Mar,2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable.
Stayed 3 nights in Mar 2024
Response from Yvonne AGM on 17 Mar,2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m 89 year old and my room was senior friendly which is a plus I was very happy and comfortable!
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 17 Mar,2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Yvonne AGM on 17 Mar,2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

Yvette

Travelled with partner
Great !
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 17 Mar,2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 17 Mar,2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying, clean and bright, nice breakfast!
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 17 Mar,2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Great room. Clean, comfortable and well equipped with appliances.
Stayed 1 night in Feb 2024
Response from Yvonne AGM on 17 Mar,2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

Jordan

Stayed 1 night in Feb 2024
Response from Yvonne AGM on 9 Apr,2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Valerie

Business traveller
Liked: Amenities
Very friendly check in, room is clean and large. Very happy!
Stayed 1 night in Feb 2024
Response from Yvonne AGM on 17 Mar,2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

Jacqueline, Worcester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management team went above and beyond to make sure everything went well with our reservation. The management team was great to work with but more impressively, I witnessed how they supported their staff to make sure everything at the hotel ran smoothly.
Stayed 2 nights in Jan 2024
Response from Yvonne AGM on 20 Feb,2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Dorothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will be back again.
Stayed 1 night in Feb 2024
Response from Isabel on 14 Feb,2024
Thank you for choosing to stay with us! We look forward to welcoming you back. Best Regards,

10/10 Excellent

heidi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind, the hotel was super clean and spacious! Loved our room!
Stayed 1 night in Feb 2024
Response from Isabel on 14 Feb,2024
Thank you for choosing to stay with us! We look forward to welcoming you back. Best Regards,

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2024
Response from Yvonne AGM on 9 Apr,2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Kind RegardsYvonne Hart

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Isabel on 14 Feb,2024
Thank you for choosing to stay with us! We look forward to welcoming you back. Best Regards,Isabel

8/10 Good

Nicole

Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb,2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

al amin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb,2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, always so kind and happy!
Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb,2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Minata

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb,2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb,2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb,2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yvonne AGM on 20 Feb,2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room, love the Hilton inn's
Stayed 1 night in Dec 2023
Response from GM on 26 Dec,2023
Dear Daniel,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

Jacob

Stayed 1 night in Dec 2023
Response from GM on 26 Dec,2023
Dear Jacob,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to DCU. Decent breakfas
Stayed 2 nights in Dec 2023
Response from GM on 26 Dec,2023
Dear kerri,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

Jessalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 26 Dec,2023
Dear Jessalyn,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 26 Dec,2023
Dear Jonathan,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were not very helpful and a double charge me

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Worcester Commons, the EcoTarium, and some great hiking, we were comfortable, with plenty of space for our family of 4, and never had to travel too far for our adventures.
Stayed 2 nights in Dec 2023
Response from GM on 8 Dec,2023
Dear Katherine,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

6/10 Okay

Gary

Business traveller
Liked: Staff & service
People and there pets urinating on side walk where people have to walk , told the staff everyday ,
Stayed 6 nights in Nov 2023
Response from GM on 8 Dec,2023
Dear Gary,Thank you for staying at our hotel while in Worcester. We truly appreciate your business and kind words. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

Cody, New Brighton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at a lot of homewood suites and home2. This one is one of the best. Absolutely love it! We will be back.
Stayed 3 nights in Nov 2023
Response from GM on 4 Dec,2023
Dear Cody,Thank you for staying at our hotel while in Worcester. We truly appreciate your business and kind words. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 20 Nov,2023
Dear Maxim,Thank you for staying at our hotel. We truly appreciate your business. We hope you felt at home away from home. Please come back again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from GM on 8 Dec,2023
Dear David,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2023
Response from GM on 8 Dec,2023
Dear Benjamin,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from gm on 16 Nov,2023
Dear Ivy,Thank you for staying at our hotel. We truly appreciate your business and kind feedback. We hope you felt at home away from home. Please come back again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place
Amazing stay. The staff were very polite, accommodating and professional. We did not come across one rude employee. Room was very clean and welcoming. Probably the best hotel I've ever stayed at.
Stayed 1 night in Nov 2023
Response from GM on 6 Nov,2023
Dear Thomas,Thank you for staying at our hotel. We truly appreciate your business and kind feedback. We hope you felt at home away from home. Please come back again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

4/10 Poor

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from gm on 16 Nov,2023
Hello Susan,Thank you for staying at our hotel, we truly appreciate your business. We are disappointed that we were not able to provide you with 100% satisfaction as shown from your score. Would you please share with us your feedback. We hope you will give us another chance to prove to you that we are a great hotel. Thank you