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Reviews of Le Meridien Xi'an Chanba

4.5 out of 5
Le Meridien Xi'an Chanba
6 West Section, Euro-Asia Avenue, Chanba Ecological District, Xi'an

Reviews

8.8

Excellent

Rating 10 - Excellent. 12 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 3 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Changxu

Liked: Cleanliness, property conditions & facilities
if u have other options dont choose this one
Stayed 1 night in Jan 2023

10/10 Excellent

Rong

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Erwin Hofer on 15 Nov,2019
Greetings from Le Meridien Xi'an Chanba. Thank you very much for taking the time to share your experience on this platform. We are glad you had an enjoyable stay and left us with a positive impression. Again, thank you for your kind words and we hope to welcoming you back again on a future trip to Xian.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Ella Wang on 12 Nov,2018
Dear Guest, Thank you for your rating, we hope to welcoming you back again on a future trip to Xian.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Ella Wang on 12 Nov,2018
Dear Guest, Thank you for your rating, we hope to welcoming you back again on a future trip to Xian.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost 5-star
Le Meridien is a brand new hotel, very modern, but a bit short-staffed. It is a bit removed from the center of Xi'an, but quite close to the Terra Cotta site (ca 30 minutes), which was great for us as tourists. The breakfast was very good. We stayed in a "club" room so we had free access to the top floor lounge with a small dinner buffet and refreshments. When we checked in we found out that our room had two twin beds for the three of us, so the manager accommodated us by moving us to a king room and providing an extra bed at no charge. We had a pleasant stay for our 3 nights in Xi'an.
Stayed 3 nights in Jul 2018
Response from Ella on 9 Aug,2018
Greetings from Le Meridien Xian Chanba. Thank you for your feedback on your recent stay.We are pleased to know you enjoyed your stay with us. Thank you again for sharing your experience and we look forward to the opportunity of welcoming you back in the near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote
Too far away from town. Understaff! Nice people though
Stayed 1 night in Apr 2018
Response from Yuki on 2 May,2018
Dear guest, Thank you for choosing Le Meridien Xi'an Chanba.We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Remote, inconvenient, good service staff
Excellent front desk service willing n helpful! They are definitely under staff as reception has to take of check in, check out, left luggage, call taxi, swimming pool locker keys etc. I was shocked to see coffee shop staff re-fold guests' used napkins, n when challenged, she collected all back. I enjoyed swimming in the indoor pool but disappointed by the inoperable Sauna n Steam rooms. Overall I still like this hotel coz of the friendly front desk staff n the ambience.
Stayed 1 night in Apr 2018
Response from Yuki on 4 May,2018
Greetings from Le Meridien Xi'an Chanba. Thank you for your feedback on your recent stay. We are pleased to know the front desk service make you enjoy stay.And also we have shared your feedback about lobby bar staff with the relevant department timely.We look forward to seeing you again.

6/10 Okay

kelly, australia

Liked: Cleanliness, property conditions & facilities, room comfort
Well appointed hotel , staff only speak Chinese
Beautiful looking hotel , but smells like cigarette smoke everywhere!, even the sheets and pillows. Not in walking distance to any shops or restaurants, except theses in the motel itself. The staff are eager to help but have little English and often deliver wrong order or do not understand to help , there is no concierge and no help to book any tours
Stayed 2 nights in Mar 2018
Response from Yuki on 11 Apr,2018
Greetings from Le Meridien Xian Chanba. We appreciate your feedback and would like assure you that your detailed comments have been noticed. We are working to improve the software and hardware standards those you mentioned. This is only through guests' comments like yours that we are able to improve and maintain the service standards and quality. We hope to have the opportunity to welcome you again at Le Meridien Xian Chanba.

10/10 Excellent

KEHUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Yuki on 9 Apr,2018
Thank you for your feedback on your recent stay.We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel to stay in. Staff were extremely helpful and spoke English. Large and clean room with a comfortable king-sized bed, which was good after a hard week's work and travel from Lanzhou. Breakfast in the morning was more than acceptable and was left in peace to rest before afternoon travel. Good Wi-Fi connection so that I could access all required contacts and web pages. Taxi was arranged for departure and arrive early. Altogether a good stay, which I will repeat
Stayed 1 night in Jan 2018
Response from Yuki on 25 Jan,2018
Dear Guest, Greetings from The Le Meridien Xian Chanba. Thank you for your feedback on your recent stay. We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one.

8/10 Good

kok Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view
The hotel looks great. However the pool was not open yet. Rooms are fantastic. But need a car to travel around as they do not have shuttle bus to train station.
Stayed 1 night in Dec 2017
Response from Yuki on 24 Jan,2018
Dear Guest, Thank you for taking time out of your busy schedule to share the experience with us about your recent stay at Le Méridien Xi'an, Chanba. We are pleased to know you enjoyed your stay with us. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! We don't have the shuttle bus now but we can offer transportation service for our guest. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one.

8/10 Good

Kim Are Kold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk hotell, Club rom ikke verdt prisen.
Hotellet er fantastisk. Beliggenheten er litt avsides, du er avhengig av taxi. Personalet i resepsjonen gjør sitt beste for at du skal få et flott opphold. Vi hadde club rom med lounge tilgang, det er første gang jeg har opplevd at dette ikke gir tilgang på frokost. Vi måtte betale 88 RMB pr. person for å få frokost. Dette skulle hotellet ha informert om på forhånd. Lounge har fantastiske lokaler, men maten var en liten skuffelse. God kvalitet, men lite utvalg. Jeg bor gjerne her igjen, men bestiller vanlig rom med frokost neste gang. Det er ikke verdt å betale for club rom.
Stayed 2 nights in Jul 2023

10/10 Excellent

CHANGLEI

Stayed 1 night in Sep 2021

8/10 Good

Hei see

Stayed 2 nights in Nov 2020

10/10 Excellent

Baoting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, staff and the best view even when r
The best hotel en China for the Luxury and the price, excelente servis, love the stylish clothes, location is amazing, even on the rain day it feels fantasy land, swimming pool is great as well,the whole Apartment has got amazing view, food is delicious, especially black bread, Meat made and cut in Front of you, Hot pot is well spicy so be prepared, We only used restaurante on the ground floor and there are 2 more restaurantes, well impressed
Stayed 1 night in Sep 2019
Response from Ella on 24 Oct,2019
Greetings from Le Meridien Xi'an Chanba. Thank you very much for taking the time to share your experience on this platform. We are glad you had an enjoyable stay and left us with a positive impression. Again, thank you for your kind words and we hope to welcoming you back again on a future trip to Xian.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔さ、各レストランでの食事も良かった。
Stayed 3 nights in Sep 2019
Response from Erwin Hofer on 15 Nov,2019
Greetings from Le Meridien Xi'an Chanba. Thank you very much for taking the time to share your experience on this platform. We are glad you had an enjoyable stay and left us with a positive impression. Again, thank you for your kind words and we hope to welcoming you back again on a future trip to Xian.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super aussicht auf die stadt, man ist jedoch auf ein auto oder taxis angewiesen, um zum hotel zu kommen
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Ella Wang on 12 Nov,2018
Dear Guest, Thank you for your rating, we hope to welcoming you back again on a future trip to Xian.